Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
Company replied
Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem solved!
Andrea was very helpful and was able to give me a refund I have been trying to get for weeks. It was refreshing that I was able to talk to a person and not AI. She was courteous and was able to solved the problem of the wrong tracking number. I appreciated the time she spend on dealing with the refund. Thanks, Kathy
16 July 2026
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your experience! We're delighted to hear that Andrea was able to assist you with your refund and resolve the issue with the tracking number. We'll be sure to share your kind words with her—recognition like yours means a great deal to our team.
We're also pleased that you were able to speak with one of our representatives directly and that Andrea's professionalism, courtesy, and dedication made a positive difference in your experience.
Thank you again for your thoughtful feedback and for giving us the opportunity to make things right.If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Andrea was very helpful in getting me…
Andrea was very helpful in getting me my refund! She took my tracking number and told me my refund would be processed in : to 5 business days. I am very happy and thankful for my experience with Andrea.
16 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience! We're delighted to hear that Andrea was able to assist you with your refund and provide the support you needed. We'll be sure to share your kind words with her—recognition like yours means a great deal to our team.
We're glad that Andrea was able to make the process a positive one, and we truly appreciate your patience throughout. Thank you for giving us the opportunity to assist you.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Andrea was great today!
Andrea was great today!! Very patient, friendly and eager to assist with my refund.
My initial attempts to get assistance on 7/14 and today to get past the AI even after following the verbal instructions on where to call back with the phone number provided by representatives on 7/14 were unsuccessful. I had to resort to another number I found: 302-404-2568 and chose new order option to get to Andrea who was my saving grace today. The representatives on 7/14 were also helpful but I was very disturbed when the instructions I was given to call 302-455-7162 with my returns tracking number was usuccessful with AI answering and then disconnecting without offering a real person to manage the purpose of my call.
16 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience. We're delighted to hear that Andrea provided you with such patient, friendly, and helpful service while assisting with your refund. We'll be sure to recognize her for the excellent support she provided—your kind words mean a great deal to our team.
We also appreciate your honest feedback regarding the difficulty you experienced reaching a live representative. We understand how frustrating that must have been, and we apologize for the inconvenience. Your comments are valuable and will help us continue improving our customer support experience.
Thank you again for your patience and for giving us the opportunity to assist you. If you ever need further assistance, we're always here to help.
—Team BuyGoods!
I am trying to get answers on the return/refund of Leanzene delivered on 6/29/2026
Update.... on receipt of my review, Buy Goods responded within 24 hours. I have updated my rating to reflect the resolution of the issues.
I am trying to get answers on the return of Leanzene, the web portal continues to indicate that the return is in progress. "Victoria" cannot provide me any additional information, How is it possible that after receiving confirmation from USPS that the returned product was received at the address in Largo, on 6/29/2026 the process has stalled.
15 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your return and refund process. We understand how concerning it can be when you don't receive timely updates, and we appreciate you taking the time to share your feedback.
As discussed during our phone conversation, a full refund for your order was processed today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience throughout this process and thank you for giving us the opportunity to resolve your concerns.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Refund complete
This is a further update review on Buygoods.
I can happily confirm I have received my refund .
My faith has been restored.
11 July 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to update your review. We're delighted to hear that you have successfully received your refund and that your faith has been restored. We truly appreciate your patience throughout the process and are grateful that we had the opportunity to resolve your concerns.
Your updated feedback means a great deal to us, and we're thankful that you gave us the chance to make things right. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480.
—Team BuyGoods!
Return product
Sorry, I’ve been really busy. I don’t think the product work I would like to find information of returning it. That’s if I didn’t do it already. I’m not sure. I got to make things going on thank you very much. God bless you.
7 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to update us. As discussed during our phone conversation, you've decided to keep the order and proceed with the 50% partial refund. We can confirm that the partial refund was processed on July 3. The refund will reflect on your original payment method 3-5 business days after the date it was processed.
We're glad we were able to reach a resolution that worked for you. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
BuyGoods.com is a horrible company!!!
BuyGoods.com made it absolutely impossible to receive a refund. I have been assisting an elderly gentleman who never would have placed an order without their 100% return guarantee. He is a senior citizen and spent months trying to get them to honor their 100% money back guarantee! Do not buy anything from them as they are completely dishonest!! Don't fall for their scam like he did-He is out over $500 and feels so taken advantage of!!!
12 July 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and would like the opportunity to investigate this matter further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact phone number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Elon Musk offered a great way to work…
Elon Musk offered a great way to work with him answering questions that are AI generated. I don’t know how BuyGoods got involved but I’m finding this program impossible to follow. As advertised they offer a 30 day guarantee but they will only give me a 50% refund. Help please.
12 July 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and would like the opportunity to investigate this matter further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact phone number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Hallelujah
I am happy to update my review. Buy
Goods has decided to refund my money. I appreciate that they changed their minds. Thank you!
5 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your orders. We understand how concerning this situation has been, especially regarding your refund request, and we appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that a full refund for all of your orders was processed today. Please allow 3–5 business days for the refunded amounts to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience and thank you for giving us the opportunity to resolve your concerns.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Watched a video which was for slim tide…
Watched a video which was for slim tide which was AI made featured Opera Winfrey supporting this product. I was very ill in bed and wanted to feel better (whoops) so I started to hit the buy button!! My first alert was my bank stopped my card (how ever as it was Apple Pay and I did purchase it has to go thur ) , so i started to look into it a bit more and found it was a scam! I contacted the company within hours requesting cancellation. Got hit with the excuses. To give them some credit they did cancel 3rd of the order and refunded me. However as this was false advertising so I wanted a full stop of the product and refund prior to anything been shipped. They continue to ship 1/3 rd of the product which I have received. Trying to return because I have no idea what is in this product. It’s not fda approved and came with a no hassle money back guarantee (hmmm).
23 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand your concerns and appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that we have processed a full refund for the remaining order. As a result, all three of your orders have now been refunded in full. Please allow 3–5 business days for the remaining refund to be credited to your original payment method, depending on your bank's processing time.
We appreciate your patience throughout the resolution process and thank you for the opportunity to address your concerns.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Do not buy from this company of the Oprah Alkalean product it is a scam
First when I went to check out for the product it forced me to a screen with 3 doors and I had to pick one there was no other way to move on. Little did I know that by doing so I was ordering 9 more of the product! Had to return them all and still haven't received my full refund though I followed their instructions to a T. Very shyster outfit!
27 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your order and refund process. We understand how disappointing it can be when your expectations are not met, and we appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that we have processed a full refund for your order today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience and thank you for allowing us to resolve your concerns. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Slim Tide Buygoods SCAM
SCAM. Don't even try this with PayPal. They have taken 381+USD out of my credit card by setting up a 'subscription' I didn't want and took the money straight away (on the day I made the first purchase). When I said I wanted that refunded they treated it as a negotiation. Basically they will NOT refund your money and clearly they lied to PayPal when I complained. I had all the evidence to support this and they still wouldn't reimburse me...and no sight of the products. SCAM
23 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your orders and refund request. We understand how concerning this situation has been, and we appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that a full refund for your orders was processed today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience and thank you for giving us the opportunity to resolve your concerns.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your positive experience! Providing excellent customer service and a positive experience for our customers is always our top priority.
Your kind words and support mean a great deal to us, and we truly appreciate your feedback. If there's ever anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing BuyGoods!
—Team BuyGoods!
Update on my review:
After I posted my original review, the company contacted me, apologized for the problems I experienced, and issued a full refund, which has now been credited to my account.
I appreciate that they ultimately resolved the matter, and I want to acknowledge that. My initial experience with the cancellation and refund process was frustrating and I remain concerned about the policies that led to my original complaint. However I also believe it is important to recognize when a company makes things right.
Based on my experience I encourage customers to keep copies of all their correspondence and be persistent if they believe they are entitled to a refund.
I am updating my review to reflect the satisfactory resolution of my case.
8 July 2026
Unprompted review
They have a lot of products that can…
They have a lot of products that can help many customer's. The support team was incredibly quick to respond, and genuinely helpful.
1 October 2025
Unprompted review
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your positive experience! Providing excellent customer service and a positive experience for our customers is always our top priority.
Your kind words and support mean a great deal to us, and we truly appreciate your feedback. If there's ever anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing BuyGoods!
—Team BuyGoods!
Excellent Product and Service
I'm happy with the product I purchase from them and the deal I got from the company.
10 July 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your positive experience! Providing excellent customer service and a positive experience for our customers is always our top priority.
Your kind words and support mean a great deal to us, and we truly appreciate your feedback. If there's ever anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing BuyGoods!
—Team BuyGoods!
I really like their customer service
I really like their customer service! The team was quick to respond, efficient in resolving my concern, and very professional throughout the process. I truly appreciate their help.
10 July 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your positive experience! Providing excellent customer service and a positive experience for our customers is always our top priority.
Your kind words and support mean a great deal to us, and we truly appreciate your feedback. If there's ever anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing BuyGoods!
—Team BuyGoods!
I did not make an order at this site…
I did not make an order at this site and am trying to cancel order. I will report the site if they charge me. There is no easy way to cancel this order. Be careful with this site. I don’t know how they got my information, but it is impossible to contact anyone to help. There is always the possibility of fraud.
10 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the concern and frustration you experienced. We understand how alarming it can be to see orders you did not intend to place, and we appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that a full refund for both of your orders has been processed. Please allow 3–5 business days for the refunded amounts to reflect on your original payment method, depending on your bank's processing time.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Want d to call and talk to liv person…
Want d to call and talk to liv person over return policy no phone number available
3 July 2026
Reply from BuyGoods Inc.
We sincerely apologize for any frustration you experienced while trying to reach us.
If you would like to speak with a live representative regarding our return policy, you can reach our Customer Support team at 302-200-3480. Our phone lines are open Monday through Friday, from 10:00 AM to 7:00 PM EST.
We're here to answer your questions and assist you with your return. We appreciate the opportunity to help and look forward to speaking with you.
—Team BuyGoods!
Fraudulent site beware!
First there site says you have earned free bottles and when you touch screen it automatically charges you! Then they argue about returning. Saying product would come back broken and offer a refund of certain amount. But refund never comes! Site won’t let me return original order. Taking alot of money from people.
15 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration you've experienced and appreciate you taking the time to share your concerns. We understand how disappointing this situation has been, and we'd like the opportunity to investigate it further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
We appreciate your patience and look forward to assisting you.
—Team BuyGoods!
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