BuyBackTronics.comReviews 

2,157
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the straightforward and easy process for selling items. Many appreciate the fair and often higher prices offered for their products compared to other companies, with prompt and expected payments being a common positive point. The user experience is frequently described as smooth and efficient, with good communication throughout the transaction. However, some people mentioned dissatisfaction due to unexpected price reductions after evaluation, with some feeling the initial offer was not honored. A few customers also noted issues with slow processing times and poor communication, leading to a less professional experience than anticipated. There were also instances where customers reported receiving damaged items back or missing accessories, contrary to their initial submission.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, professional, and fair.... See more

Price

Reviewers highlight positive aspects of price, with many finding the offers to be fair, competitive, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the prices... See more

Payment

Consumers find payment to be a positive experience, often highlighting the quick processing and prompt... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well designed process. Easy to follow instructions and the eCheck option worked out well. Got my payment quickly. Unrelated, trying to complete this this review, starts with clicking a link in Buy... See more

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for the... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,157)

566 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

I had a practically brand-new Samsung phone that my husband and I just couldn’t get used to using — I guess we’re iPhone people for life. After several people wasted my time on Marketplace, I found BuyBackTronics. They offered the best price I could find, and the process was straightforward.
The only thing I missed was that there’s a 15-day processing period before you find out whether your phone is accepted. When I called, the woman I spoke with was very helpful and explained the timeline, letting me know I’d receive an email once the 15 days were up.
In the end, they accepted my trade-in, and I received my check within a week after that. Overall, it was a smooth experience, and I’d use them again.

6 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kathleen,

Thank you for taking the time to leave us such a thoughtful review, we really appreciate it. 😊

We agree, marketplaces and listing platforms can be frustrating and come with their own challenges. What makes a service like ours unique is that you get an upfront offer, a free shipping label, ship it out, and leave the rest to us. It is designed to be an easy and predictable way to turn unwanted electronics into cash.

We’re glad our team was able to answer your questions when you called in, and even happier to hear everything worked out smoothly.

Thank you for choosing us for your Samsung trade-in, we look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

Did not honor offer

Did not honor offer, gave BS excuses. Very difficult to get my item back because apparently they did not want to return it and kept cancelling my return request, and kept changing my return request back into a LOW offer and saying I had 3 days to decide. I would request return again, and the next morning they would do it again. Very tricky and dishonest.

1 May 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jesse,

We appreciate your feedback and the opportunity to provide some additional context.

I’ve taken the time to review your trade-ins in detail. Based on our review, the adjustments made during evaluation were consistent with the condition of the devices and aligned with our grading standards. One of the GPUs was approved and paid out as expected, while the others were either non functional or had a strong smoke odor, both of which do significantly impact resale value.

That said, I do want to acknowledge that we fell short on the return process. Once a return is requested, it should be handled promptly and without friction. In this instance, there was a delay, and that is on us.

The trade-ins were ultimately returned and delivered, and we have since reviewed this internally to ensure situations like this are handled more efficiently moving forward.

We appreciate you bringing this to our attention.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Gave me a quote on the value of my Mac…

Gave me a quote on the value of my Mac book and sent me a check for that value.

4 May 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Fwi,

Appreciate you taking the time to leave us a review. 🫶

Sounds like your MacBook came in just as described, which always helps make the process smooth and hassle-free. Accurate descriptions from the get go are a big part of making sure everything works as intended.

We look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Highest buyback price from all sites…

Highest buyback price from all sites researched. Honest, quick and efficient process. Buyback Check in email process worked great. Highly recommended.

15 April 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jon,

Thank you for taking the time to leave us a review, it means a lot to the team. 🙌

Glad you enjoyed your experience selling to us. We particularly appreciate you noticing the integrity with which we operate, we truly value that.

Appreciate the recommendation!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey there,

Thank you for the feedback. 😊

We appreciate you choosing us and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

A real five-star company

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to weasel out or be cheap. Their customer service was fast, communicative and actually helpful. They make the process as simple as they say it will be. No other company I've used was as thoroughly excellent all-around. BuyBackTronics is the real deal.

8 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey George,

Wow, now that’s a glowing review, and welcome to your first experience selling to BuyBackTronics.com. 🎉

The idea is to offer what we intend to honor, all while providing the very best experience we possibly can. We truly appreciate you noticing the process, communication, and fairness we work so hard to deliver.

Thank you for choosing us, and we hope you’ll consider us again the next time you are looking to sell your unwanted tech.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Everything was easy

Everything was easy, website easy to undersatand.

7 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey there,

Thank you for taking the time to leave us a review. 😊

We’re glad the website felt easy to understand. The idea has always been to keep things simple, and right to the point.

We appreciate you choosing us and hope you’ll consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

I found that buyback Tronics was the best to deal with

I found that buyback Tronics was the best company to work with to sell my iPhone. They communicated well and it was easy to send them the phone. Payment came fast, I recommend them over any other company.

5 May 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Terri,

Thank you for the wonderful review. 🙌

Best company to work with? We will definitely take that. We strive to make selling your iPhone simple, fair, and predictable, so it means a lot to know the experience left that impression.

We appreciate you choosing us and hope you’ll consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Reasonable decisions based on the condition of the equipment. Prompt service. Fair price.

7 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Carolyn,

Thank you for taking the time to leave us a review. 😊

Glad to hear we met expectations on your very first Trade-in with us. Fair decisions, clear communication, and prompt service are all very important to us.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Easy transaction

Easy transaction. Good communication Fair price

5 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey David,

Thank you for the review, and welcome back. It is always a pleasure seeing a returning customer. 🙌

Glad you found the transaction easy and appreciated the communication and fair pricing.

We appreciate you choosing us again after all this time, and hope you’ll consider us the next time you are looking to sell your tech. We have expanded the types of devices we buy since your last trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Fair price honest assessment

Fair price honest assessment. I made a mistake thinking the device was 128G when it was really 64G. BuyBackTronics adjusted and made me a fair poffer and paid.

3 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Stephen,

Thank you for the candid feedback, we really appreciate it. 🙌

Mistakes on device details can happen, especially with storage size, and that is exactly why our inspection process is in place. Glad you found the revised offer fair and that we were able to get everything finalized smoothly.

We appreciate you choosing us and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

In my opinion they could offer more reasonable prices

In my opinion they could offer the correct value of Mac and Asus laptops. $715 for a 2026 M5..that is $500.00 under market value. Other than that they're ok.

4 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey PD,

Thank you for taking the time to leave us some feedback, we really appreciate it. 🙏

We appreciate you giving us the opportunity and will continue working to make our offers as fair and competitive as possible.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Awesome to deal with from start to…

Awesome to deal with from start to finish!

5 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Lawrence,

Thank you for the review, we really appreciate it. 😊

Happy to hear your first experience selling to us was a great one.

We appreciate you choosing us and look forward to your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

This is the second high value…

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolutely will keep coming back and you should too.

3 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Andrew,

Thank you for taking the time to leave us such a thoughtful review, and welcome back. 🙌

We truly appreciate the continued trust. Clear communication, smooth processing, and timely payment are all part of the experience we promise to deliver every time.

We appreciate your support and look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Quick and easy shipping process

Quick and easy shipping process. Thanks!

4 April 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Ms. Ma’am,

Thank you for the review, we really appreciate it. 😊

Glad you enjoyed your experience selling your tech to us.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

The entire process was quick and…

The entire process was quick and smooth. The assessment and inspection of my GPU was spot on.

I am happy with what I got for my GPU.

Also, I did not have to go to a store.

15 April 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Alan,

Thank you for taking the time to leave us a review, we really appreciate it. 😊

The convenience of a service like ours really does stand out, especially when you can sell your GPU without making a trip to a store. Even better when the inspection lines up with what you expected and the offer makes sense.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

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