Button Finance, Inc. Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that their questions were answered promptly and thoroughly. However, some customers also noted issues with communication, mentioning that they received snarky texts or felt that information was incomplete or misleading. A few other people also felt that the process was frustrating, citing instances of unfulfilled promises or unexpected loan transfers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing extreme happiness and satisfaction... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

User experience

Customers had positive experiences with user experience, often highlighting the ease and convenience of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Button Finance is amazing! Patrick worked to get my family what they needed. He was honest and provided suggestions based on our needs. The entire process was extremely efficient. After signing paperw... See more

Rated 5 out of 5 stars

James Baer called me and we started putting together a HELOC. He was so helpful and informative that it seemed to go so effortlessly that within a 10 day period it was complete. James wasn’t pushy.... See more

Rated 5 out of 5 stars

We contacted Button Finance for second mortgage. We dealt with David Shaw (financial advisor) and Brittany (loan processor). Both of them were very professional and quick to respond to all my questi... See more

Rated 5 out of 5 stars

We have dealt with several lenders in the past couple of years. Our recent experience with Button Finance has been by far the best experience we have ever had with a lender. This is especially true du... See more


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Making Financial Independence Possible. HELOCs, HELOANs with easy approvals and quick funding.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly Recommend

I worked with James Baer and Nayeli Victoria to secure a loan and they were both wonderful to work with. James was friendly and knowledgeable, and Nayeli always took the time to explain everything thoroughly.

I highly recommend Button Financial based on my experience with James and Nayeli.

1 May 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thank you for working with Button Finance!

Rated 5 out of 5 stars

Thank you Bo

Thank you, Bo Lucas and Button Finance, for the exceptional customer service! You were so patient with me and my husband as we secured a loan to consolidate our debt. Because of you, we were finally able to tackle some long-overdue projects around the house. Bo was incredibly attentive to our needs and truly listened to our goals. We’re extremely happy with Button Finance and will gladly recommend you to family and friends!

14 July 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Bo Lucas went above and beyond to help…

Bo Lucas went above and beyond to help me secure the appropriate loan when other companies stated I had no chance. I appreciate Bo’s attention to detail and fast response to emails and telephone calls. I recommend Button finance to any loan seeker who has been turned down elsewhere. Thank you again Bo and
Button Finance for giving me the opportunity to secure a loan.

10 July 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

I had a great experience with Patrick…

I had a great experience with Patrick Johnson throughout. He took the time to thoroughly explain the steps and process. Would recommend them highly

7 July 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Bo from Button Finance is a GREAT loan…

Bo from Button Finance is a GREAT loan officer who truly puts his clients first. From start to finish, he was professional, transparent, and incredibly responsive. He took the time to explain every step of the loan process, ensuring I understood my options without any pressure.

Button Finance itself is a reliable and efficient company, offering competitive rates and a smooth application process. Thanks to Bo’s expertise and dedication, my experience was seamless and stress-free. Highly recommend Bo and Button Finance for anyone in need of financial assistance!

8 July 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

All steps were explained by James and…

All steps were explained by James and Ron so the process was easy and the rates the most competitive. Would highly recommend Button Finance.

9 July 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

We were treated warmly

We were treated warmly, promptly, and professionally by Cameron who assisted us with whatever questions we had. Neyali was great at putting the package together. Thank you for a new life!

3 July 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Great experience

Great experience. Bo Lucas & team were all very friendly, informative, and available every time I had questions or concerns.

3 June 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

The process was very straight forward

The process was very straight forward. Bo Lucas the loan officer was professional and the process team were very helpful throughout! I am very please!

2 June 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Great company!

Great company! Personable people who truly care. They were very professional and closed loan for my family quick. Cameron is the man!

12 June 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

An amazing experience filled with…

An amazing experience filled with professionals that really brought the deal through with knowledge and business acumen. A smooth and very efficient process. 5 stars Brandon is a RockStar!

1 June 2025
Unprompted review
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Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Appreciation for Outstanding Service During HELOC Process

I want to take a moment to express my sincere appreciation for the exceptional service provided by Jeff Krieger and Ron Monninger throughout the recent HELOC process.

From the very beginning, they demonstrated a high level of professionalism, responsiveness, and expertise. They took the time to explain each step clearly, answered all of my questions with patience, and ensured that the entire process moved forward smoothly and efficiently.

Their attention to detail, proactive communication, and commitment to providing excellent customer service made a significant difference, making what can often be a complex process feel manageable and even pleasant.

It’s rare to encounter such a seamless experience, and I truly believe their dedication deserves recognition. My family and I are grateful for the opportunity to work with them, and I hope they are acknowledged for their outstanding and fantastically fantastic work.

Thank you once again.

Sincerely,

Mario Chaoui Jr.

11 June 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Right on the Button for a Loan!!

What are the words to say for this company? They are the best out there. Button Finance had the interest rates answered all your questions and put your mind at ease. Talking about ease the process was fast and pain free. If you are looking for a loan look no more call Button Finance Inc., ask for Bo Lucas, he was so kind, and Natalie was awesome to. Thank you both for being there for us.

4 June 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Loan

Great job getting this loan for me Patrick was a great help

23 May 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Button Finance experience

I Had a great experience with Button Finance! Brandi and Natalie are the Best ever to work with !! So Helpful and caring about all my needs, to help me be in a better place financially ! Very easy to talk to ! she helped me step by step to understand the process professionally ! I feel like i gained a forever friend ! She's got my back ! And i also want to Thank everyone from Button Finance that helped with the process to make this financially happen ! Thank you !!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to 27 other loan officers…

I spoke to 27 other loan officers before I found Brandi. I was tired. Brandi was a comforting, knowledgeable, no pressure person who stayed close to me for the entire loan process. She cared. She followed up several times even after my loan funded to make sure all was well. I am very grateful! I HIGHLY recommend Brandi!

1 April 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thank you for working with Button Finance!

Rated 5 out of 5 stars

Excellent Service and Friendly Staff

I am extremely happy with the service provided by Bo Lucas and Natalie everything went smoothly and the loan approved and funded in less than a week after a provided the requested document on a timely manner. Good job!

12 May 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thank you for working with Button Finance!

Rated 5 out of 5 stars

The beginning of the process was…great until it got to underwriting.

The beginning of the process was excellent. Bo Lucas explained everything in detail for my wife and I to understand. More importantly, Button Finance said "yes" when other companies said 'no." Natalie Farraj, the processor kept in touch with us and made us feel that no question was less important. The only thing that I would say is that the process should be streamlined in first, the loan officer is in charge of the complete process from the time it leaves his hands and goes to underwriting. Second, underwriting need to have supervisors watching over them to make sure they are reviewing documents in a timely manner and not waiting four days for an approval. The waiting for the final approval was disconcerting and not necessary. I know that I would in good hands with both Bo and Natalie watching over the file. Thanks, for all your hard work

24 April 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

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