هذه صياغة مختصرة وطبيعية بلهجة بريطانية: I’ve been a regular customer for years. Orders used to arrive quickly, but now I pay extra for delivery (£4 or even £10) and they’re still always late. My lat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The guys at BEW couldn't have been more helpful with our order which included custom sized Stainless Steel Tables, knife and ancillaries. The manufacture and delivery period was amazing and the t... See more
Excellent service & super-fast/secure delivery by this company. Good quality product, that went straight to work & did the job exactly. Would certainly recommend to other. Thank you for a job well... See more
Company replied
Always a great company to deal with. Packed my order ready for collection as I was passing. Had to be very strict with myself, as a visit to their emporium of butchery equipment can easily become very... See more
Company details
Written by the company
Leading retailer & distributor of high quality professional butchers machinery & accessories.
Butchers Equipment & Accessories Specialist
Written by the company
- Free Delivery Available.
- Free delivery available on all orders to UK Mainland. Please note any orders containing a bladed item may be subject to an age verified delivery fee.
- We Take Customer Service Very Seriously.
- We provide the highest level of customer care throughout the entire order process. You can contact us via email or by phone where a friendly agent will be able to assist you with any queries.
- SAFE & SECURE
- butchersequipment.co.uk is registered and assured with Trustwave and uses a VeriSign Secured 128 bit SSL payment system.
- TRUST
- As one of UK'S leading suppliers, we have built our company and reputation on trust. We provide the highest quality Butchers Equipment at very competitive prices.
Contact info
Apollo House, Ordnance Street, BB1 3AE, Blackburn, United Kingdom
- 01254 427761
- help@butchersequipment.co.uk
- www.butchersequipment.co.uk
4.8
Excellent
6K reviews
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Replied to 82% of negative reviews
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Excellent service as always
Excellent service as always
Speedy delivery
What more can I say..
16 April 2026
Spot on good price quick delivery best…
Spot on good price quick delivery best place for anything l need
15 April 2026
Excellent service
Excellent service, quick delivery.
They supply the best brands available at very good prices
8 April 2026
Fantastic all round service,keep it up.
14 April 2026
good product at a fair price
7 April 2026
You did what you said you would do
7 April 2026
good fast service
14 April 2026
Unfortunately I have to give 3 stars
Unfortunately I have to give 3 stars, because of the useless delivery service, 'dpd'. I don't think the driver could understand instructions. When I eventually received my package, it had been given to my neighbour, with no checks or proof of contact !
7 April 2026
Reply from Butchers Equipment Warehouse
Thank you for your feedback. We ship hundreds of parcels daily via DPD with very few issues. Please note that ID or proof of age is only requested if the driver believes the person accepting the delivery appears to be under 18.
We hope to see you again soon and look forward to delivering a better delivery experience next time
Reply from Butchers Equipment Warehouse
Thank you for your kind review. We look forward to serving you again in the future.
Serrated paring knife
Item purchased, a paring knife is good and very sharp. DPD delivery better than usual, the first arranged delivery day did NOT happen. The second delivery day was better, on time, delivered by Nathan, a pleasant, polite and helpful person, thank you.
13 April 2026
very good as usual
9 April 2026
Reply from Butchers Equipment Warehouse
Thank you for your kind review. We look forward to serving you again in the future.
Ordered some very expensive parts
Ordered some very expensive parts, that took ages to arrive and when they arrived, they were the wrong size. Very Very Very disappointed !!!
2 April 2026
Reply from Butchers Equipment Warehouse
Hello,
Having reviewed your order we believe you may have confused us with another company.
You ordered two fibre washers from us which are not an expensive part. And the delivery arrived within the 4-8 working days time frame that you selected.
Regarding the size, the washers are a fixed size and always have been, if they do not fit your machine please contact the customer service team and provide some further details and they will be happy to help you in finding out what size washer would be best suited for your machine.
Great products
9 April 2026
Reply from Butchers Equipment Warehouse
Hello,
The Bobet rods are supplied directly from Bobet and we sell 1000's of these rods and have never had any issues. If you can get in touch with the customer service team to provide some further details we would be happy to assist you in any way that can.
Reply from Butchers Equipment Warehouse
Thank you for your kind review. We look forward to serving you again in the future.
not happy with returns
5 stars for products, 1 star for customer service handling, so avegare 3 stars from me. Mainly, I have ordered with them before and wanted to return 2 items. One of them was not in the original box, of course I opened the box, but then I changed my mind and the knife was too big. I wasn't allowed to return it. The other item cost me £5 in postage to return, on top of the original £5 I already paid to deliver to me. Bacially, any other retailer would accept an item which is unused, if I have changed my mind etc, would cover postage. Not happy with how they handled this issue. I will not buy again
2 April 2026
Reply from Butchers Equipment Warehouse
Hello,
Thank you for your review.
We are disappointed to see you feel the customer service was not of the high standard that we always offer. We have looked at the emails you exchanged with our customer service representative and feel they acted with professionalism and provided accurate information as per your queries.
The knife that had been removed from its packaging could not be returned as it was a sealed protective packaging that it was sent in, this is the case for any items sent in sealed packaging. Once they are removed from that packaging they cannot be returned. The packaging is clear so you can still see and inspect the item, so you would have known the size of the knife without removing it from the packaging.
As informed, the other item we are happy to offer a full refund on once the item has been returned.
Not all businesses would cover postage on returns. While some large companies can offer free returns, we are not a large company or in the position to be offering such luxuries. In the situation where an item sent may arrive damaged or faulty, or we have sent an incorrect item, we cover all costs to have the item returned and exchanged. This however is not one of those occasions.
As your order did contain a bladed item there was a delivery charge for the age verified delivery service, which is required by law. We do offer free delivery on orders over £50.00 + VAT and on orders that do not contain bladed items.
Again, we are sorry for how you feel the situation was handled, but we remain firm in that the situation has been handled professionally. We are also sorry to hear that you will not be purchasing from us again.
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