Busy Bees Nurseries Reviews 

1,616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Families frequently praise the friendly, attentive staff and dedicated key workers who make children feel welcome, safe, and fully supported throughout their entire nursery journey. Parents also highlight the clean facilities, welcoming environments, and engaging daily activities that help little ones learn, play, and thrive. However, some customers also noted issues regarding high staff turnover, inconsistent administrative processes, and frustrating communication gaps during unexpected temporary closures. A few reviewers additionally mentioned concerns about management organization, facility maintenance challenges, and occasional difficulties regarding daily care routines.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that they are friendly, knowledgeable, and create a... See more

Service

People report ambiguous experiences with service, reflecting a wide division in satisfaction levels. While... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an excellent journey from... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that the setting provides great outside space and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Busy Bees have given my son and I a great experience so far, eased us both into nursery so mum and son feel happy. Always put my mind at ease when questioning how my son is. Seem to do lots of activit... See more

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 22% of negative reviews

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4.4

All reviews

(1,616)

537 reviews in the last 12 months

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Rated 1 out of 5 stars

I was very disappointed with our…

I was very disappointed with our experience at this nursery. Communication was poor, and the staff always seemed busy to properly address our concerns. I also didn’t find the front desk staffs particularly friendly.

The biggest concern was my child’s wellbeing. He cried every day at drop-off pick up and became anxious about going to nursery. And I understand , children cry at the beginning and gradually settles down. However, as a parent, I had this feeling that my child wasn’t happy and fell sick with high temperature on the second day of nursery.

Since moving to a different nursery, the difference has been incredible. He now happily goes in every morning, enjoys his day, and comes home smiling. This experience showed us how much a caring environment and good communication matter.

Every child is different, and this was simply my experience. Unfortunately I wouldn’t recommend this nursery.

7 January 2026
Rated 5 out of 5 stars

Great nursery, even greater people.

Since our child started in late 25 the Nottingham nursery of busy bees they have been so caring and thoughtful.
Not only is it reasonably priced but self audited with the management structure so aligned and integrated with the staff.
I genuinely feel comfortable and assured leaving my child here.

6 July 2026
Rated 5 out of 5 stars

Great nursery

Great nursery, feels like family. Our son is very happy there from the beginning and sometimes even doesn’t want to leave.

13 July 2026
Rated 5 out of 5 stars

I have a 1 year old son and he loves…

I have a 1 year old son and he loves being at nursery especially playing in the huge garden! The whole team have been amazing throughout starting nursery and I cannot thank them enough for all the hard work and how nurturing they are!!
Highly recommend!!

6 July 2026
Rated 1 out of 5 stars

Very disappointing experience

My daughter attended Busy Bees Glenalmond in St Albans for only two days because the experience was so upsetting. She was not given the care, attention, or reassurance that a young child needs when starting nursery. I felt that no one made a real effort to help her settle in or make her feel safe and welcome.

As a parent, it was heartbreaking to see how distressed she became after just two days. This has been the worst nursery experience my daughter and I have ever had. Based on our experience, I cannot recommend this nursery.

13 January 2026
Rated 5 out of 5 stars

Our boys love going here

Our boys love going here, the girls are great with them and will always help us out if we’re on our own dropping off or picking up our triplets! They are always out in the garden as much as possible playing and they are always so happy so thank you

13 July 2026
Rated 5 out of 5 stars

The most wonderful nursery

The most wonderful nursery. The teachers are so full of passion and love for my kids; so much so that I drive out of the way to bring my youngest now that my eldest is in school. He has settled in perfectly and is coming along very well after 6 months. Thanks so much Busy Bees!

13 July 2026
Rated 1 out of 5 stars

SERIOUS SAFEGUARDING CONCERNS

Busy Bees Colton Mill - Allows staff member to return to the setting after force feeding a child. The incident caused distress to staff and children who witnessed the event, yet no action has been taken against the staff member, instead they have been allowed to return! The company is a disgrace and parents deserve to know the truth about higher management, dealing with the nursery and how they process decision making after the nursery recently reopened.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Fine - when open

Staff are v.friendly with children and the curriculum is meant to be very good, also a nice outdoor space. So why 1 star? Because increasingly the centre is subject to frequent short notice closures due to weather/ staff shortages etc - and on the former they have been very slow to address - so expect to have to pick up your child at short notice in summer/ that it won't be open. (Currently over June/ July it stands at 6 days closed). Now if you have a flexible employer this might be less of an issue (but even then don't expect a refund or discount) - however given how expensive childcare is I would currently recommend looking at one of the many other centres that have aircon available until busy bees address

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Busy Bees Severalls 10/10

Staff are so very welcoming. They take incredible care of the children. They have the children's best interests at heart. My daughter comes home with a smile on her face and cant wait to go back the next day. Would recommend to anyone whose nervous about their baby starting nursery as they make every effort to ensure both you and your child settle in nicely.

2 July 2026
Rated 5 out of 5 stars

We are extremely happy with Busy Bees…

We are extremely happy with Busy Bees Nursery kingsway. The staff are always welcoming, kind, and approachable. They take the time to listen to any concerns and are always happy to help and support both children and parents. My son, Ibrahim, absolutely loves spending time at nursery and enjoys being with his wonderful teachers. He often comes home talking about the fun activities he has done and says such lovely things about his teachers, which gives me great peace of mind as a parent. Seeing how happy and excited he is to go to nursery every day means a lot to us. I would highly recommend Busy Bees to any parent looking for a caring, friendly, and supportive nursery. Thank you so much to all the staff specially (jade, hylae, Chloe and there are few more am sorry I don’t remember the name )for everything you do for Ibrahim!

2 July 2026

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