Not being very tech savvy, I found the bullion by post website one of the most user friendly I've used. Easy to navigate and all clearly explained. The products are clearly described with clear image... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It is a truly trustworthy company, for people who look into physical metals it is a no brainer! trust is hard earned by bullion by post, it is proper, honest company operating on the market for almos... See more
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I very rarely leave reviews; however, I have now had a relationship with bullionbypost for some 5 years and it's no exaggeration to claim that it's been one of my best. When I first started collecting... See more
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A pleasant, personal and straight forward way of buying investment gold. The online site fully explains all aspects of what’s involved with full transparency and is very confidence inspiring. Have alr... See more
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Company details
About BullionByPost
Written by the company
We launched BullionByPost to give UK investors a straightforward, secure way to buy bullion with no hidden fees and free fully insured delivery. No complications. Just the metal.
Our range covers gold and silver bars and coins, plus platinum and palladium. And if you’re not fluent in bullion jargon, don’t worry, we’ve got tools and guides to help you understand the market in plain English.
Why BullionByPost?
Written by the company
- The UKs Number One Online Bullion Dealer
- We’ve been leading the way for a while now, and not by accident. BullionByPost helped pioneer online bullion buying in the UK back in 2008, and we’ve been trusted by customers ever since.
- Over 1.5m Orders Delivered
- Trust and security matter when you’re buying precious metals. That’s why we’re proud to have securely delivered over 1.3 million orders across the UK and Europe. Experience counts, especially when it’s your order.
- Free, insured delivery. No hidden fees.
- Buying bullion is a considered purchase, not an impulse buy. So we keep things straightforward: free, fully insured delivery, with no last-minute extras added at checkout. Real assets, simply delivered.
Free Fully Insured Delivery
Fast and secure delivery
With Bullion By Post all gold and silver bullion orders are delivered free of charges and fully insured. All orders over £40 will be delivered next day.
Contact info
Floor 16, B5 4UA, Birmingham, United Kingdom
- 0121 634 8060
- support@bullionbypost.co.uk
- www.bullionbypost.co.uk
2026 Britannia Range at Bullion By Post
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to buy and great service
2 September 2026
Reply from BullionByPost
Thank you for your lovely feedback 😊 We’re really pleased to hear that you found buying with us so easy and that you received great service throughout.
We aim to make every purchase as simple and straightforward as possible, so it’s fantastic to know you had such a positive experience.
Thanks again for your support and for taking the time to share your feedback.
All the best,
Customer Service Team
Seamless transaction and updated…
Seamless transaction and updated frequently, top notch service.
27 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that everything went so smoothly and that you were kept updated throughout the process.
Providing clear communication and keeping customers informed is a big part of the service we aim to deliver, so it’s great to know you found it top notch.
We really appreciate you taking the time to share your experience and your support.
All the best,
Customer Service Team
I liked the website
I liked the website. The search and index made it easy to find what I was looking for; well displayed. Purchase was straight-forward and the item was delivered 48 hours later.
26 August 2026
Reply from BullionByPost
Thank you for taking the time to share your experience 😊 It’s great to hear that you found the website easy to navigate and that the search and index helped you quickly find what you were looking for.
We’re also pleased that you found the purchase straightforward and that your order arrived within 48 hours. We really appreciate your kind feedback and are glad everything went smoothly from browsing through to delivery.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for the brilliant feedback 😊 We’re delighted to hear that you found the service excellent and that everything was perfect from start to finish.
Sometimes there really isn’t much more to say than that! We genuinely appreciate your kind words and your support.
All the best,
Customer Service Team
Professional service
Extremely easy way to sell my old gold. All completed within a few days, no hassle at all. All customer service staff very helpful.
27 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re really pleased to hear that selling your old gold was so easy and hassle-free.
It’s great to know everything was completed within just a few days and that our Customer Service Team were helpful throughout the process. Making the selling experience straightforward from start to finish is exactly what we aim for.
We really appreciate you taking the time to share your experience and your kind words.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your great feedback 😊 We’re pleased to hear that selling with us was so easy and that your payment was made quickly without any issues.
We aim to make the whole process as straightforward and hassle-free as possible, so it’s fantastic to know everything went smoothly.
We really appreciate your support and taking the time to share your experience.
All the best,
Customer Service Team
Good price paid
Good price paid
Very efficiant
Prompt Payment and no hassles
Excellent 👍
27 August 2026
Reply from BullionByPost
Thank you for the excellent feedback 👍 We’re really pleased to hear that you were happy with the price paid and found the whole process efficient and hassle-free.
It’s great to know your payment was made promptly and everything went smoothly from start to finish.
We really appreciate you taking the time to share your experience and your kind support.
All the best,
Customer Service Team
Extremely efficient
Extremely efficient from first phone call to instructions and payment .
27 August 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the whole process extremely efficient, from your first phone call through to receiving the instructions and payment.
Making the selling process clear, straightforward and efficient at every stage is exactly what we aim for.
We really appreciate you taking the time to share your experience and your kind support.
All the best,
Customer Service Team
Couldn’t have been a better experience
Couldn’t have been a better experience, I sent my items to them, the next day they rung me and said that I had under estimated the weight, they gave me another quote which was a lot higher, I accepted the new quote and the money was in my bank the next day, I would 100% use them again
27 August 2026
Reply from BullionByPost
Thank you for such fantastic feedback 😊 We’re delighted to hear that your experience was so positive from start to finish.
It’s great that our team spotted the difference in weight and were able to contact you promptly with an updated quote. We’re pleased you were happy to accept the revised valuation and that your payment reached your bank the following day.
We really appreciate the kind words and your 100% recommendation. It means a lot to know you would choose us again.
All the best,
Customer Service Team
Excellent service when selling the…
Excellent service when selling the money we in my bank account within 48 hours.
27 August 2026
Reply from BullionByPost
Thank you for your excellent feedback 😊 We’re really pleased to hear that selling with us was such a smooth and efficient experience.
It’s great to know your payment was safely in your bank account within 48 hours. We aim to make the selling process as straightforward and hassle-free as possible.
We really appreciate you taking the time to share your experience and your kind support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your lovely feedback 😊 We’re delighted to hear that you found our team polite and helpful throughout.
Keeping customers informed at every stage is an important part of the service we provide, so it’s great to know you felt well looked after from start to finish.
We really appreciate you taking the time to share your experience and your kind support.
All the best,
Customer Service Team
Quick and easy way to buy and sell
Quick and easy way to buy and sell, with reasonable prices in both cases.
27 August 2026
Reply from BullionByPost
Thank you for your great feedback 😊 We’re pleased to hear that you found buying and selling with us quick and easy, with fair and reasonable prices on both sides.
We aim to make the whole experience straightforward while offering competitive pricing, so it’s fantastic to know you were happy with the service.
We really appreciate you taking the time to share your experience and your continued support.
All the best,
Customer Service Team
Very helpful
26 August 2026
Reply from BullionByPost
Thank you for your kind feedback 😊 We’re really pleased to hear that you found our team helpful.
We appreciate you taking the time to share your experience and your support.
All the best,
Customer Service Team
Had no issues nice to deal with someone…
Had no issues nice to deal with someone who's lights are on.
1 September 2026
Reply from BullionByPost
Thank you for the brilliant feedback 😄 We’re glad to hear everything went smoothly and that you found us easy to deal with.
We especially appreciate the comment about having someone with their lights on! It’s great to know our team were able to make the experience straightforward and hassle-free.
Thanks again for your support and for taking the time to share your experience.
All the best,
Customer Service Team
A real pleasure dealing with BBP😊
26 August 2026
Reply from BullionByPost
Thank you for your lovely feedback 😊 We’re delighted to hear that it was a real pleasure dealing with BullionByPost.
It’s always great to know our team made the experience enjoyable and straightforward. We really appreciate your support and taking the time to share your experience.
All the best,
Customer Service Team
Very helpful staff making my purchase a…
Very helpful staff making my purchase a breeze ordered it on friday afternoon and had it in my hand the very next day would highly recommend . 5 stars
22 August 2026
Reply from BullionByPost
Thank you for your fantastic 5-star feedback 😊 We’re delighted to hear that our team made your purchase such a breeze.
Ordering on a Friday afternoon and having your order delivered the very next day is exactly the kind of quick and efficient service we aim to provide.
Thank you for your kind recommendation and for choosing BullionByPost. We really appreciate your support.
All the best,
Customer Service Team
OK but being nagged
Liked: Prompt delivery.
Disliked: nagging to give a review. If your company gives a good service it will get a reputation for so doing. Constant prompts to give a review of what I should expect puts me off using BBP again.
26 August 2026
Reply from BullionByPost
Thanks for your honest feedback. We’re pleased to hear that the prompt delivery met your expectations, but we’re sorry that our review requests have had the opposite effect.
We completely understand your point. Reviews should be something customers choose to leave because they genuinely want to share their experience, rather than feeling repeatedly prompted to do so. We’ll make sure your feedback is passed on to the relevant team, as we appreciate you taking the time to explain how this has affected your experience with us.
Thank you again for your custom and for highlighting both the positive and the area where we need to do better.
The ordering process was quick and easy
26 August 2026
Reply from BullionByPost
Thank you for your great feedback 😊 We’re pleased to hear that you found the ordering process quick and easy.
We aim to keep everything as simple and straightforward as possible, so it’s great to know your purchase was completed without any hassle.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thanks for the brilliant feedback 😁 We’re really pleased to hear you had such a positive experience.
It’s great to know the service delivered exactly what you expected. That’s what we aim for with every order.
We really appreciate the 5-star support and recommendation.
All the best,
Customer Service Team
Great Music being played during the…
Great Music being played during the hold to be connected, and a great personal experience with the staff member very professional
1 September 2026
Reply from BullionByPost
Thank you for your fantastic feedback 😊 We’re delighted to hear that you enjoyed the music while waiting to be connected and, more importantly, that you had such a positive experience with our team.
It’s great to know that the member of staff you spoke with was professional and provided a personal service. We’ll be sure to pass your kind comments on to the team.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
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