Bulgari Reviews 12

I am extremely disappointed with the service from Bvlgari regarding a warranty replacement for a £470 pair of sunglasses. It has been nearly four weeks since I raised the issue, and I am still without my product.
Despite Bvlgari admitting the item was faulty, they shipped the replacement from Italy without correctly paying the import duties (DDP). As a result, UPS is demanding £114 in taxes from me. Under the UK Consumer Rights Act 2015, a warranty replacement must be provided at no cost to the consumer.
I have been in a "stalemate" for 10 days. UPS has held the item in a secure warehouse since April 4th because the digital billing hasn't been updated. While I receive polite emails from Bvlgari claiming they have "contacted UPS," nothing changes. The tracking remains blocked, and Bvlgari—who holds the shipping contract—has failed to manage their courier to release my goods.
I have had to open a bank chargeback to protect my funds. If you expect luxury after-sales service to match the luxury price tag, look elsewhere.

Ordered Gummies on 5/5/25 and never received them. No contact available now as website taken down.

Completely incompetent and unprofessional experiences in official butique. Placed an order for rings to meet our wedding date. Sales person messed up sizes and ordered from distribution twice. Even though the order was paid apparently the ring in the correct size was not secured and was sold to another customer. Another ring size was suppose to delivered later and representative, despite knowing it hadn't arrived in the store didn't bother to contact and inform us, wasting our time coming to the store without reason. No apology whatsoever. I had to reach to corporate so this was escalated down the chain to the store manager. Absolutely terrible customer service compared to other brands. We issued a refund on the spot and headed to competitor (which was flawless!). Beware of Bulgari and don't buy anything. Take your money elsewhere where it will be appreciated!

1.On 31.12.23 I purchased a ring for my wife at a Bulgari boutique on a cruiseship. Unfortunately she realized the ring was faulty on 5.1.24 which was the day we disembarked from the cruise. I contacted Bulgari and I was told they could not sort out the problem. I was told to deal with the Bulgari cruiseshop boutique. Had I known I would not have the same after sale rights as other Bulgari clients, I would never have purchased the ring in a cruiseship boutique.
2.In addition, I purchased a bracelet at the same shop on the cruiseship. I realized the size of that was not the right one. I contacted Bulgari and again I was told that they could not consider offering me a bigger size - as would do to other clients - because it was purchased at a Bulgari boutique on a cruiseship

Excellent
Superb secure delivery
To adorn the neck of the most powerful matriarch of The House of Cree. And the creator of Cree himself this will set Circe apart from all
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