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Buildium Reviews 618

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TrustScore 4 out of 5

3.9

Cloud Computing Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness, knowledge, and professionalism. Many people highlight the positive attitude of the support team, noting their patience and willingness to thoroughly explain processes and resolve issues. The ease of getting in touch with support and the quick resolution of problems are frequently mentioned as key strengths, making the overall experience pleasant and efficient for users. However, some people were dissatisfied with the customer service, specifically citing long response times for support tickets, sometimes taking several days to receive an unhelpful reply. A few other people also felt that the software itself has become more difficult to use due to recent changes, and some Canadian users noted a lack of access to certain features due to regulatory differences.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and knowledge of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, patience, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the excellent customer... See more

User experience

Customers had ambiguous experiences with user experience. While some reviewers found the software... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays, with... See more

Based on these reviews

Rated 5 out of 5 stars

We have been working with Buildium for over 5 years now and I am constantly impressed with the level of service we receive. Not only is are their products easy to use, their customer service is also... See more

Rated 5 out of 5 stars

The Buildium customer support service is excellent. I spoke with Jason/Product Support Agent who was very friendly, knowledgeable and professional. He understood my question, patiently walked me throu... See more

Company replied

Rated 5 out of 5 stars

Buildium has been a great resource for us. From record keeping to tenant portals to maintenance, it keeps our business running smoothly. Their tech support is second to none. They always answer our qu... See more

Rated 5 out of 5 stars

Rowald is by far the BEST BUILDIUM REPRESENTATIVE THAT ASSISTED ME!!!He sounded so smart, professional, and friendly!!!He provides a very good image of how buildium representatives handle different co... See more

Company replied

Company details

  1. Cloud Computing Service
  2. Real Estate Agency

Information provided by various external sources

Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.

Contact info

3.9

Great

TrustScore 4 out of 5

618 reviews

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Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jazmin from Buildium was great

Jazmin from Buildium was great. We have been using Buildium for sometimes now and always finding a great assistance and great service when needed something. Jazmin was patient to walk us through to trouble shoot some minor issues

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Rowald was excellent

Rowald was excellent, he helped me issue my question and problem. He was really calm and polite. Thank you so much, really appreciate!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Hi Buildium

Hi Buildium
I was helped by the customer service executive her name was JAV . She has great customer orientation and truly a subject matter expert. It was a "WOW experience" interacting with her as she was trying to help. Pleasant person with customer centricity. Please hire more profiles like "Jav". She was the best!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great communication & processes!

Everyone has always been extremely helpful, patient & kind when I have called with questions. If there's something I'm confused by & need help understanding they always go through it with me thoroughly to help me understand the process. Love how easy Buildium is to get ahold of & how great their communication & kindness is!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Your CSR LISTENED to me

Your CSR LISTENED to me! Understood what I was talking about, and guided me thru each step needed to take care of the transaction I was having difficulty figuring out. He was very knowledgeable and got my answer right the first time!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

First Support Call to Buildium

Today, I made my first support call to Buildium. By far the most streamlined and easiest support call I've ever made.

Although we really like the software, the support call just reiterated we made the best software choice for our business.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful every time I call

Very helpful every time I call. I have a lot of trouble with the accounting, and when I need help understanding reports, I always have an "aha" moment when someone from Bulildium understands - I recently spoke with Jaz, and she was just incredible and so kind. Highly recommend Buildium.

13 October 2025
Unprompted review

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