Buildfix Reviews 

891
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, polite, and extremely thorough during every phase of the project. Many reviewers note that the teams arrive on time, work efficiently, and provide detailed updates on the progress. People also highlight the excellent communication, noting that technicians clearly explain the procedures and answer all questions. Consumers are consistently impressed by the successful structural repairs and the clean condition in which the work areas are left. Overall, individuals seeking reliable structural solutions consistently find this company service dependable and very satisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and clear... See more

Quality

Consumers find quality to be positive and consistently report immaculate workmanship and professional... See more

Customer service

Customers report extremely satisfying experiences with customer service, highlighting prompt and professional... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as very professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural Engineer
  2. Building Restoration Service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

5.0

Excellent

TrustScore 5 out of 5

891 reviews

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5.0

All reviews

(891)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Buildfix - Sinking floors repairs - Joe & Jamie

I had Joe and Jamie out today from Builtfix to fix my sinking floors. They were very professional. Explained everything they were doing and I was amazed at seeing the progress whilst they were doing the job. Very happy with the results. Highly recommend Builtfix and dealing with both Joe and Jamie Thank you so much for a great job!

18 February 2026
Unprompted review
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Reply from Buildfix

Hi Desiree,

Thank you so much for your lovely feedback. I’m really pleased to hear Joe and Jamie took the time to explain everything clearly and that you felt confident seeing the progress as the works were happening. That transparency is something we really value.

It’s fantastic to know you’re happy with the results, sinking floor repairs can feel stressful at the start, so hearing that you felt supported throughout means a lot. I’ll be sure to pass your kind words on to both Joe and Jamie.

Thank you again for recommending Buildfix!

Warm regards,
Irene

Rated 5 out of 5 stars

Luke and Jack from Buildfix are legends

Luke and Jack were fantastic. Clear communication and quality work. I’d happily go through more structural issues with the house if it means getting to work with them again. Would absolutely recommend

13 February 2026
Unprompted review
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Reply from Buildfix

Hi Dave,

“Legends” - I love that! Thank you for such a great review.

Luke and Jack take a lot of pride in both their workmanship and communication, so it’s great to hear that stood out to you. Structural issues aren’t always the easiest situation to deal with, so the fact you’d happily work with them again really says a lot.

I’ll make sure they see your feedback, it will mean a lot to them.

Thanks again for your recommendation, Dave.

Kind regards,
Irene

Rated 5 out of 5 stars

Professional team

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team done my foundation injection and stabilisation. The second team George Kyle and Luke did the wall crack repairs and reinforcing. Both teams provided detailed updates when work in progress and were neat and tidy to clean up. Very happy with the company and the whole process.

3 February 2026
Unprompted review
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Reply from Buildfix

Hi Mic,

Thank you for taking the time to leave such detailed feedback, we really appreciate it.

It’s great to hear that from Chris’ initial explanation and quoting, right through to the foundation injection, stabilisation, and the wall crack repairs, you felt informed and looked after. Coordinating multiple teams on one project is something we work hard to get right, so I’m pleased the communication and updates stood out to you.

I’ll be sure to share your comments with Chris, Jack, Kyle, George and Luke, they’ll be proud to know their professionalism and clean-up didn’t go unnoticed.

We truly appreciate your trust in Buildfix.

Warm regards

Rated 5 out of 5 stars

Excellent Communication and Service. .

Joe and Jamie were professional, communicated well, turned up on time and explained each step of the way during completion of works.
Very happy with the work and the service provided.

6 February 2026
Unprompted review
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Reply from Buildfix

Hi BB,

Thank you for your thoughtful review. It’s great to hear that Joe and Jamie kept you informed every step of the way and delivered the work as promised. Turning up on time and clearly explaining the process is something we really focus on, so I’m glad that stood out to you.

I’ll be sure to pass your feedback on to them, they’ll really appreciate it.

Thanks again for trusting Buildfix with your home.

Warm regards,
Irene

Rated 5 out of 5 stars

George and the team provided an excellent result

George and the team provided an excellent level of service, we’re really happy with the results! Always courteous and great to deal with. Would not hesitate to recommend their work highly.

2 February 2026
Unprompted review
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Reply from Buildfix

Hi Andrew,

Thank you so much for your kind words. I’m really pleased to hear you were happy with the end result and the level of service George and the team provided.

We take a lot of pride in being professional and easy to deal with, so it’s great to know that was your experience. I’ll make sure your feedback is shared with the team, it will mean a lot to them.

We truly appreciate your recommendation.

Kind regards,

Rated 5 out of 5 stars

Joe & Jamie . Friendly and efficient.

Joe & Jamie worked efficiently, whilst keeping me informed about the process and explaining what they were doing. Thank you for the job you did.

29 January 2026
Unprompted review
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Reply from Buildfix

Thanks so much for the lovely feedback, Annemarie. Joe and Jamie will be stoked to hear that you felt informed and looked after throughout the process - that’s exactly how we like to work. Really appreciate you taking the time to share your experience.

Cheers, Irene

Rated 5 out of 5 stars

George and Luke were fantastic

George and Luke were fantastic! Here on time and completed the job exactly how I hoped.
Highly recommend
Put my mind at ease

22 January 2026
Unprompted review
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Reply from Buildfix

Thanks heaps, Paul! Really glad to hear George and Luke hit the mark for you. Turning up on time and putting your mind at ease is what it’s all about, so that feedback means a lot. Appreciate the recommendation and thanks for choosing Buildfix!

Take care, Irene

Rated 5 out of 5 stars

Excellent communication

Excellent communication, on time and completed the job beyond my expectations
Highly recommend this team

22 January 2026
Unprompted review
Buildfix logo

Reply from Buildfix

Thanks so much for the great feedback, Mary. Clear communication and turning up on time are big priorities for us, so it’s awesome to hear the job exceeded your expectations. Really appreciate the recommendation and thanks for trusting Buildfix with your home.

All the best, Irene

Rated 5 out of 5 stars

Professional and smooth experience The whole experience was very…

The whole experience was very professional and smooth from start to finish. From the assessment with Chris , a structural engineer , who was very knowledgeable, giving us valuable advice and helping to get us started. We had 2 seperate jobs, for subsidence and wall crack repair. Both teams carried out their jobs with professionalism talking us through the procedure , doing a great job and cleaning up. First job done by Jack and team . Second job by George and Luke , who sent me before and after photos and keeping me updated while I was at work. All workers were polite , professional and easy to talk to. Irene in the office made follow up calls after the jobs
Communication all the way through was excellent and they are very knowledgeable. Highly recommended

14 January 2026
Unprompted review
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Reply from Buildfix

Thanks a heap for such a detailed review, Julie, it really means a lot to the whole team. We’re glad the process felt smooth from start to finish and that everyone, from Chris through to the site teams and Irene in the office, looked after you along the way. Structural issues can be stressful, so it’s great to hear you felt informed and supported throughout. Thanks again for the strong recommendation - we truly appreciate it.

Take care, Irene.

Rated 5 out of 5 stars

Sam and Mike were fantastic when…

Sam and Mike were fantastic when working on my home , underpinning went excellent , they are professional, friendly , punctual and reliable. Thru explained each step of the process along the way. Done a magnificent of my home.

8 January 2026
Unprompted review
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Reply from Buildfix

Thanks Anne-Marie, that’s lovely to read. Sam and Mike will be wrapped to hear how happy you were with the underpinning and the way they talked you through it all. We know it’s a big job to have done on your home, so it’s great to hear you felt comfortable and looked after throughout. Really appreciate you taking the time to share your experience.

Cheers again, Judy

Rated 5 out of 5 stars

Foundation lift and stabilisation

Working with Buildfix has been a very satisfying experience. All of the team have been very easy to communicate with. Everyone was punctual and communicated arrival times well ahead of arrival so that we are able to plan our days.
Bruno who first did the assessment was very informative, explained the process really well and was happy to answer all our questions. Then Andy who came to check for underground pipes etc, again explained everything as he was going along and was happy to answer our endless questions.
On the day, Jordan and Sam showed us all the steps, explained everything in layman's terms and showed us the progress. We had a 25mm lift and were given a time-lapse video showing the movement. Very cool!!
We are very happy with the results and would recommend Buildfix without reservation.

15 January 2026
Unprompted review
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Reply from Buildfix

Thanks Tatjana, that’s a ripper review and we really appreciate the detail. Sounds like the team explained things clearly at every step, which is exactly what we aim for, especially with something as technical as foundation lifting. Glad the time-lapse was a hit too! Thanks again for the trust and the recommendation.

Take care, Irene

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The guys that did my job were very helpful & explained every step.

15 January 2026
Unprompted review
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Reply from Buildfix

Thanks Lyn, great to hear you were happy from start to finish. The boys take pride in walking people through the process, so it’s good to know that stood out for you. Appreciate you choosing Buildfix and taking the time to leave a review.

All the best, Irene

Rated 5 out of 5 stars

Amazing Work

From start to finish, the team was kind and courteous throughout the process. Bruno, Andy, Jared and Kurt all took the time to explain each step of the process and answer all the questions without hesitation.

13 January 2026
Unprompted review
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Reply from Buildfix

Thanks Pat, really appreciate the kind words. The team will be glad to hear you felt looked after and that everything was clearly explained along the way. Thanks for choosing Buildfix and for taking the time to leave a review.

Thanks again, Irene

Rated 5 out of 5 stars

Professional job well executed

George and Kyle installed helical bars yesterday. They were professional, careful and mindful. I was impressed by their attention to detail to protect our belongings and clean up afterwards. A highly recommended team.

7 January 2026
Unprompted review
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Reply from Buildfix

Thanks Monika, that’s great feedback to receive. George and Kyle take a lot of pride in doing tidy, careful work, so they’ll be glad to hear their attention to detail stood out. Appreciate the recommendation and thanks for choosing Buildfix.

Take care, Irene

Rated 5 out of 5 stars

Quick and easy experience

George Kyle and Luke were super helpful. Arrived on time and did a great job.

8 January 2026
Unprompted review
Buildfix logo

Reply from Buildfix

Thanks Adem, love hearing that it was quick and hassle-free. Turning up on time and getting the job done right is what we aim for. Appreciate you taking the time to leave a review.

All the best, Irene

Rated 5 out of 5 stars

Don't make my mistake, engage Buildfix first.

I couldn't be happier with the experience of engaging Buildfix. From Joe completing the site assessment/ quote, the office team and the repair team Joe and Jamie the whole experience has been professional

I would highly recommend Buildfix for anyone with subsidence issues. Pricing was more than reasonable and compared to a competitor I had previously engaged, Buildfix delivered the results.

7 January 2026
Unprompted review
Buildfix logo

Reply from Buildfix

Thanks Kyle, that really means a lot to us. We know how frustrating subsidence issues can be, so it’s great to hear the whole experience, from the initial assessment through to the repair, gave you confidence in the outcome. Fair pricing and delivering real results are things we take seriously, so we appreciate you pointing that out. Thanks again for the strong recommendation.

All the best, Irene

Rated 5 out of 5 stars

Professional job from start to finish

Professional job from start to finish. From Joe in sales that came and did the initial call out to Joe and Jamie who did the work on the day, communication was excellent. Scope of work was laid out beforehand. Work on the day was collaborative with each step being explained clearly. The subsidence work is a great outcome for our old property with sinking piers. Joe and Jamie were polite, considerate and left the site clean and tidy. Would recommend this service to anyone looking for a solution to subsidence issues. Thanks team.

6 January 2026
Unprompted review
Buildfix logo

Reply from Buildfix

Thanks Nic, we really appreciate you taking the time to share such detailed feedback. It’s great to hear the process felt clear and collaborative from the first visit through to the finished work. Joe and Jamie will be pleased to know their care, communication and clean finish stood out. Thanks for choosing Buildfix and for recommending us to others.

Thanks again, Irene

Rated 5 out of 5 stars

Great job!

The Buildfix team worked over two days. Joe and Jamie on the first day raising the house, and George and Kyle on the second day installing the bars and repairing the cracks. I have to say that the job exceeded my expectations, especially the repair work. The cracks were big! All guys were lovely to deal with, on time and super tidy with the equipment and clean up afterwards. Thanks so much!

Also thanks to Joe, who came twice to measure up and quote and Lucas who confirmed where all the plumbing/services/pipes were!

17 December 2025
Unprompted review
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Reply from Buildfix

Thanks so much, Caroline. That is a really lovely review to read and we are glad the work exceeded your expectations, especially with such significant cracks involved. It is great to hear the whole team looked after you across both days, from Joe and Jamie raising the house through to George and Kyle completing the repairs and keeping everything tidy. We will also pass your thanks on to Joe for coming back to measure up and to Lucas for confirming the services beforehand. Thanks again for trusting Buildfix with your home.

Cheers, Irene

Rated 5 out of 5 stars

Great team to work with

Great team to work with. Have done resin injection and wall crack fix using HelicalBar. Buildfix team (Joe, Jack, Harrison and Luke) are professional and very easy approachable and explain everything clearly. Joe did the first site inspection and quotation and he explained what need to be done clearly, he is also very responsive. Jack and Harrison did the resin injection and they explained what will be done prior to the works on site. I asked them many questions during the process and they explained with patience and always smiling. Luke did the wall crack repair. He also very approachable and easy to talk to. He’s very detail and completed the job tidy and neat. He also help out with the gap filling near the angle bar to my window frame due to the crack before. All this is completed under 40 degree heat today. Much appreciated to whole Buildfix Team.

19 December 2025
Unprompted review
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Reply from Buildfix

Thanks Alex, we really appreciate you taking the time to share such a detailed experience. It sounds like the team took good care of you from the initial inspection right through to the finishing touches, even in that extreme heat. We will be sure to pass your kind words on to everyone involved. Thanks again for choosing Buildfix and for the great feedback.

Thanks again, Irene

Rated 5 out of 5 stars

Highly recommended

Buildfix sent Pedro, a very personable and thorough Structural Engineer to assess our subsidence issue, followed by Andy who located and inspected all the drainage around the house. The injection process was completed by Kurt and Jared. I have to say that every one of them were very knowledgeable as well as friendly and approachable, and they all made a great effort to explain in detail the entire process. The result is very impressive with a 7mm lift and doors now fitting properly. I have no hesitation in giving Buildfix and their team the highest possible recommendation

12 December 2025
Unprompted review
Buildfix logo

Reply from Buildfix

Thanks Alex, we really appreciate you taking the time to share such a detailed experience. It sounds like the team took good care of you from the initial inspection right through to the finishing touches, even in that extreme heat. We will be sure to pass your kind words on to everyone involved. Thanks again for choosing Buildfix and for the great feedback.

All the best, Irene

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