Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(295)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3 sash style windows fitted

I had 3 new sash style windows fitted at the front of my 1860s house. I chose green to match the period of the house. Rob the installer did an excellent job both inside and out and I've had many positive comments from neighbours and others locally. I couldn't be happier with the end result and the window quality.

6 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Eric, thank you very much for taking the time to post your review, it’s really important to us and is greatly appreciated. I’m delighted to hear how pleased you are with Rob and I’ll be sure to make sure he reads this.

Rated 5 out of 5 stars

The two fitters that installed the…

The two fitters that installed the windows were fantastic.
They were very fast, efficient, friendly and professional.
We did not have to make them food or drinks as they brought their own and we basically just let them get on with the job with no problems.

20 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Paul, thanks very much for your feedback, it means the world to us to have happy customers and we really appreciate you taking the time to post your thoughts.

Rated 5 out of 5 stars

Everything was done very professionally…

Everything was done very professionally from phone calls to the actual work done would certainly recommend all concerned

14 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Lynne, thanks very much for your review, we really do appreciate it and I’m delighted to hear that you’d recommend us.

Rated 5 out of 5 stars

The instalation of my window was great

The instalation of my window was great. Budget Windows carried out a very good job. They arrived on the expected day. Motor access to my home was difficult but the window fitters still managed to complete the task with ease. They were very efficient polite and friendly. They were tidy and cleaned up after themselves. They explained information on door locking system and answered any queries I asked.
I am very pleased with my new fitted window I feel more secure and have found the front room more warmer and no draughts.
I will highy recommend Budget windows to family and friends and will hope to purchase a door when I've paid for my new window.
Thankyou again from a very satisfied customer.

12 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Penny, thank you very much for taking the time to post your review, it’s obviously wonderful to hear and we really appreciate it.

Rated 5 out of 5 stars

Windows and door Replacement

I was a little apprehensive when opening the door to someone who had knocked at my door . After explaining that he was in the area and offering a home improvement service (Widows and doors) . This was something that I could consider after I Was offered to see a sales person, Who came promptly same day . We talked about immediate needs and what I thought needed changing . At no point was I felt pressured to buy anything other than what I needed . I was shown examples of the products which I was happy to have a look at and appreciate the quality of these products . I also explained that I was heading out to the USA at the end of the month This would be a short notice project and would it be possible for the work to be carry prior to me heading out , before my departure date ? After a couple of phone calls . All arrangements were completed and I now look forward to having the work done shortly.

1 November 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Neville, thanks a lot for your feedback, it means a lot to us and is greatly appreciated.

Rated 5 out of 5 stars

Patio door instalation

Good couple of lads.had the job done quickly and efficiently

11 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear John, thank you for your feedback about your experience with us, we really appreciate it.

Rated 5 out of 5 stars

I recommend

The two gentelmen did a great job and very professional and considerate on my baby, who was around all day. Fast work, less than one day for 6 windows and 1 door.Sorry,I forgot their names.
Paid a bit more compared with others, but you get what you pay for !

11 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear ON, thanks a lot for taking the time to post your review, we really do appreciate it and I’m thrilled that we managed to get the project completed quickly for you.

Rated 5 out of 5 stars

First class company

From first contact through to installation really professional company.Rob turned up exactly as arranged removed old patio door took time to prepare for new sliding door once fitted really looked good couldn’t have been bettered everything was left clean and tidy.Rob is a credit to your company!
Really good experience with Budget windows 🤗

5 November 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mr Jones, thanks very much for your kind words about Rob, I’m sure hell be as delighted as we are that you’re so happy with the service.

Rated 5 out of 5 stars

The lads that completed the…

The lads that completed the installation were brilliant, really tidy and worked really hard to get the job done. I had no issues with the sales team and organisation of the project.

31 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Thanks very much for your feedback about the experience with us, we really do appreciate it.

Rated 5 out of 5 stars

Company representative friendly…

Company representative friendly informative and knowledgeable. Not pushy offered best advice on available products and price,plus how to pay either via credit or cash.

17 October 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Albert, thanks very much for your feedback, it’s really important to us and greatly appreciated.

Rated 1 out of 5 stars

Think before you buy

Where do I start almost everything it took 3month for a 2/3 day for the job to be complete lots of problems with the front door but I must say the two lads that came to do the job were lovely but we did get a visit from the manager and complaints manager who did try there best it was still a total nitemare

17 May 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mr Stone, thank you for your feedback, it is very important to us. I’m very sorry to hear that you had problems with your installation, it’s certainly not what we would want to happen and is definitely not our usual level of service. I’m aware that you’ve been dealing with our head of complaints, so I’ve forwarded the detail onto her and you should receive contact from her today. Thanks again for highlighting this to us.

Rated 5 out of 5 stars

We had a front door fitted by Gary &…

We had a front door fitted by Gary & Adam on Friday. What a great job they did, excellent team work from both of them, out with the old and in with the new in no time at all. They were very tidy and cleaned up afterwards leaving no mess.
A pair of really good lads, I would well recommend Budget Windows and these installers to other people.

18 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mr Rolfe, thanks so much for your kind words about the work carried out by Gary and Adam, we really do appreciate the feedback and I’m sure the lads will be delighted to read this.

Rated 5 out of 5 stars

Professional Window Installers

Gary and Adam arrived at the time stated and explained their process. We have had a new front door with the surrounding frame.
The fitters were polite and professional, we are really pleased with the result and found the house warmer and no drafts since the installation.
We will welcome them back when we have the other windows installed next year.

16 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andrew, thanks very much for your feedback about Gary and Adam, it’s really appreciated. I’m obviously delighted to hear how pleased you are and look forward to doing business with you again in the future. Thanks again.

Rated 5 out of 5 stars

After a hiccup with the door handle the…

After a hiccup with the door handle the guys installed our new door today and we're delighted with it. Prompt professional service, thank you Gary and Adam and Alison on the phone

10 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Beverley, thanks very much for your feedback, we really do appreciate it. I’m thrilled to hear we managed to solve the issue you had swiftly and that the team have all played their parts, so thanks again for giving them a mention.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

4 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Dale, thank you for your 5 star review, it’s really appreciated.

Rated 5 out of 5 stars

Budget Windows = Best Windows

I have just had new windows and doors installed by highly skilled tradesmen, Gary and Adam.
They worked tirelessly all day without a break and completed the full installation all in the same day.
Their workmanship was second to none.
Both Gary and Adam were very friendly and pleasant creating a very relaxed atmosphere.
They respected my property and covered my entire house with dust sheet's,and by the time they had finished installing my windows and doors there was hardly any mess.Only small amounts of dust which you would expect.
From the Salesman coming round to price up my new windows and door’s,to purchasing and installation the whole experience was an absolute joy.
When you hear the name Budget Windows you could mistakenly think that you would be getting low quality.
But far from it !
The doors and windows are fantastic quality and have totally transformed the comfort and appearance of my home.
I would highly recommend Budget Windows to everyone.

7 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Shaun, thank you so much for your lovely review, it really means the world to us and we really do appreciate it. It’s fantastic to hear that Gary and Adam have done a great job for you, although it is exactly what we would expect as they deliver a brilliant service every time, but it’s still great to hear. I’m thrilled that you’re so pleased with the work and delighted that you’d recommend us to friends and family, so thanks again for that.

Rated 2 out of 5 stars

Accepted a quote from a door salesman.

Accepted a quote from a door salesman.

It was arranged for later in the day.

Unfortunately it turned out both homeowners need to be present whilst getting a quote for restructuring a property.

Since then I have had atleast 4 calls a day trying to arrange a measurement despite telling them both of us won’t be at home at the same time.

Despicable pressure, over aggressive marketing.

20 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Anthony, I’m very sorry to hear that your experience has not been as we would have liked, as we do not want to have unhappy customers. If you could kindly provide some additional information to help us identify you, I will look into your claims, as it is not our policy at all, so I would like to find why this has happened and come back to you. Thank you though for highlighting this to us and I will ensure you are contacted by senior management once we have got to the bottom of this matter.

Rated 5 out of 5 stars

Brilliant work

The team that came to put in our new front and back doors, patio door and guttering were just brilliant. They did a fantastic job and really worked hard. They took the time to show us how the closing and locking mechanisms worked and how the vents worked, too. The 3 doors and guttering all look great. They were also careful to tidy up afterwards. Thank you Gary and Adam!

4 October 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear A Fewell, thanks very much for your lovely review about your experience with us, we really do appreciate it and I’m sure Gary and Adam will be delighted to read this.

Rated 5 out of 5 stars

Really good communication from the…

Really good communication from the initial contact.
Lewis was very helpful in sorting out patio door we required no pressure to buy at all, gave us a competitive quote so decided to go ahead.Had survey done by pleasant chap who’s name I forgot!
Will give review also when fitted

25 September 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Ian, thanks very much for your review, it’s really appreciated and I look forward to hearing your comments once we’ve completed the installation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look