Browns of York Reviews 6

I ordered a pair of Moda in Pelle trainers in store at Browns of York. Since they didn’t have the colour I wanted Ash who works for Moda in Pelle took my address and payment for the trainers, assuring me they’d be sent to my home address within 7 days. Since I still hadn’t received the trainers almost 2 weeks later I contacted Browns of York. When Ash who works for Moda in Pelle made enquiries he discovered they’d sent the trainers to number 28 instead of 58 (as confirmed by Evri who had photographed the parcel being handed to the person at No 28).When I went along to the person at No 28 they told me they’d returned the trainers! Despite it being Moda in Pelle’s mistake - instead of issuing me a refund, they sent me a form by email which I have to either write out by hand or take somewhere to be printed out before singing it, and then send it back to them prior to them deciding to refund me for trainers I’ve paid for which THEY SENT OUT TO THE WRONG ADDRESS! Why should this be necessary when Evri photographed the parcel being handed to the person at 28 (who claim to have returned it), and WHY haven’t Moda in Pelle at Browns of York emailed me a form which can be signed electronically? NEVER again will I order anything to be posted out to me from Browns of York/ Moda in Pelle!

A group of four of us visited the store last Saturday and came across a lovely lady called Emma in the bra section of the shop. We had no intention of purchasing a bra until Emma gave us the most personal lovely experience on purchasing a new bra. She was the most attentive patient person, her bra fitting knowledge was amazing and she totally blew us away with regards to our correct sizing, which resulted in us all purchasing a bra. That said Emma was not at all pushy and only had our best interest at heart. Emma is a very worthy member of your staff and deserves recognition for her loyal, honest and professional approach. Well done Emma, keep up the good work from the crazy ladies from Norfolk 👍🏻

Visited the Brown’s store in York today, the lady Debra on Bobbi Brown makeup gave fabulous service! Very friendly, knowledgable on all the products I was interested in and more - thank you Debra!

I visited the lingerie department on Thursday and was served by a wonderful lady called Lesley. I have always found Brown's staff to be helpful but she was particularly kind and knowledgeable and I can't praise her enough.
Please pass on my thanks to her and everyone in that department.

Terrible service in restaurant/cafe today .We went in lunchtime with our daughter and grand children ,one who is 3 months old and needed feeding. We sat at the only table available which was covered with the last occupants dirty plates ,cups etc. We sat for 20 minutes but the table was not cleared so I went up to the counter and asked a male on duty if the table could be cleared ,he was very rude and dismissive saying it would be done eventually! I asked again in another 20 minutes but again just rudeness he was also shouting at other customers so we decided to leave along with 2 other couples who were waiting for tables, as they could see the fiasco going on. We were very disappointed and came away with a very hungry and unhappy baby and toddler . This spoilt our Christmas get together in York . Never again!

Browns of Helmsley Yorkshire. (previously known as W.P.Brown and still listed on Companies House as such). A department store in a tourist Mecca, rather old fashioned style, dated website and quite expensive. Most products can be found on-line much cheaper from the manufacturers own websites. Good range though. Staff need to smile more.
We bought an expensive handbag and purse from them while on holiday, a few weeks later found stitching had not been secured on the panels on the Lakeland handbag, we tried Lakeland but they said we have to return it to the original place of sale. Browns requested bag mailed back to them for verification, (we had returned to Somerset by then), after a few weeks Browns refunded the handbag cost.