Brownhills Motorhomes Reviews 

Just bought our first motorhome from Brownhills. What a great experience.
Huge thanks goes to Joe who was both friendly and professional steering us through the process every step of the way.
Handover was fantastic with the opportunity to stay overnight to ensure all went smoothly.
We cannot thank you enough. We look forward to many happy years touring in our new van.
Kind regards
Kathryn

Ordered 2 parts recently for an Adria Sonic Supreme. Anthony solved my first problem last November and when I called the parts department yesterday for an urgent problem with a water pump I got through to Stephen…… I felt a little uneasy at first but my doubts were quickly put to bed as Stephen quickly proved to be as patient, knowledgable professional & helpful as Anthony had been a couple of months before.

To cut a long story short, Stephen identified a suitable parts solution and I received the item I needed at 09:45 this morning which was around 19 hours after I placed the order.

Thanks to both Stephen and Anthony who both exceeded my customer expectations. They are a credit to Brownhills and hopefully the company recognises this.

Thank you both for your help and keep up with the good work!

Kind Regards,

I’ve just purchased a second-hand motorhome from Brownhills, and I honestly couldn’t be happier with the entire experience. From the very first viewing right through to the final handover, everything was handled professionally and seamlessly.

Shaun, the Sales Executive who looked after me, was outstanding. He was friendly, approachable, and extremely knowledgeable. No question was too much trouble, and he took the time to make sure I felt completely confident and informed at every stage of the process. The whole experience felt relaxed, transparent, and genuinely customer focused.

Buying a motorhome is a big decision, but Brownhills made it an easy and thoroughly enjoyable journey from start to finish. I would highly recommend them to anyone considering a purchase — first-class service all the way.

Looking for a second hand motor home visited Brownhills on several occasions and found the staff all to be very helpful and informative. Having had a Bessacar previously found ‘Bessie 2’ and negotiations were handled by Jonathan who was extremely helpful, polite and informative and we struck up a good rapport. On ‘handover’ day Rick was again very helpful, polite, informative and gave us some good tips 👍 Overall, can’t fault the team at Brownhills and they offered a good overall package. Well done and thank you.

This company has it spot on. Having just collected our new to us motorhome, I can’t comment on after care,so I will be commenting on the buying/part exchange experience.
From the very start, we were greeted by friendly sales staff (Jonathan) who gave us the information we needed and took us to where the motorhome we were interested in was. He then left us to view the van in our own time. We had some lunch in the onsite cafe which was lovely (only negative for us was that we couldn’t take the dogs in). Food was lovely. We then went to find the sales guy and proceeded to secure a part exchange deal. He was very knowledgeable without being at all pushy.
Fast forward and we signed the deal and made an appointment to return to collect in 2 weeks time.
We were kept informed by email and phone as the van was checked etc.
On pick up day, we had great service again. Everything went smoothly, and the handover guy who runs through the workings of the van, was excellent (Clive). He was patient and clear in his instructions on everything.
We were booked to stay on the free overnight facility as we live far away, which is also such a genius idea. It has a pool and sauna, but we didn’t use them.
The staff couldn’t be more helpful. They even give you a voucher for free breakfast at their cafe in the morning, plus a goody bag with wine, tea bags, coffee etc!
We are leaving tomorrow knowing we have full after sales support from our sales guy. We simply phone him direct with any queries.
We honestly cannot fault our experience.
Huge indoor sales room. Free drinks machine, lounge area.
Highly recommend this place :-)

Cant fault the spare parts team, they go above and beyond to help you, they literally pretty much know everything, always there for advice as well as sourcing what you need very fast
Fantastic service great team
thank you

We recently purchased a new motorhome and can honestly say the level of service we experienced was extremely good. Our salesperson Liam was extremely knowledgeable, patient and gave us room to make a decision over the two days we visited, at no point was there any hard sale.

We visited Brownhills site in Newark possibly looking for a late second hand Rapido. We ended up buying a new one. The part exchange price just about worked for us, this was helped by the additional sales discount against new Motorhomes. We found our salesman Jonathan to not only be very knowledgeable but very polite and not pushy at all. The complete experience was excellent from start to finish.

Darren is all ways on top of his job. He's never failed us over 20 years of being Hymer owners. Mr Mrs Mills

Excellent experience all round. We were able to view the Motor homes at our leisure, we felt under no pressure at all. Our salesman Jordan was very informative, nothing was too much trouble. We had a couple of snagging issues that were booked in last weekend to fix. Ady carried out the repairs, the level of workmanship was outstanding. Ady kept us up to date with his progress which was extremely helpful.
We would definitely recommend Brownhills after our personal experience.

We had decided to upgrade our swift kontiki 669 so came to Brownhills. We met Jordan and told him what we were looking for. We thought the 894 was what suited our needs and had disregarded the 884 after looking at the online set up. Jordan said please look inside the 884 as I think you will be surprised how it looks in the flesh. Glad we did as we negotiated a deal and now have a fantastic new swift kon-tiki 884. We had a smooth handover on 23rd December, everything was clearly explained. We had to ring Jordan in the new year just to activate the swift command tracker app, which is working great. We can operate all the controls from the app.

Still the warranty doesn’t give customers peace of mind. Spending that amount of money just to get fobbed of. This isn’t the only complaint with after sales. Habitation checks not done properly, Battery problems still not resolved,Engine failure due to you having it in your work shop. Look at pass issues. So one is more than this company deserves. I’ll not buy another vehicle from here again and I will not be referring anyone to buy too.

We bought a new campervan from Brownhills at the October show at the NEC. Joe was really helpful throughout and our handover experience was also very thorough. We stayed at Brownhills overnight to make sure all was ok and enjoyed a free Christmas dinner. We were given vouchers to use in the shop and meal vouchers for a future date. So far the whole experience has been very positive and we're hoping this will continue.

We were delighted with the competence and service of Brownhills, from the purchase procedure, to the testing and servicing of the campervan, to the handover and even to the knowledge of the staff in the shop. Brownhills is extremely professional and yet very friendly. We were even treated to a free Christmas lunch on the pickup day.

Big thanks to all especially to Shaun and Rick for the time you took with us. We are thrilled with our Campervan and can’t wait to start using “her”!

Aly & Joseph

From the initial reception at the NEC Stand, meeting the sales exec Shaun Holmes, the whole purchasing experience with our motorhome, through to completion and handover of the vehicle can only be described as effortless. Brownhills, and Shaun in particular, went the extra 'mile' to ensure that all questions, queries and general concerns were dealt with in a very professional manner. The highlight for us was that the purchase was completed in a matter of weeks and, after a short break at Club Brownhills we drove away in our new motorhome.

Perfect, from first looking at van to purchase we were given all the information we needed and asked for. The hand over went well, have to go back for a few things but we were made aware and kept informed. Everyone was so helpful and friendly, we stayed for 2 nights incase of problems and advice.

Just been for the Christmas dinner great time was had by all great staff especially Jonathan who is a great member of staff looking forward to seeing you all again in January

Top experience. Great handover, very thorough and able to record if needed. Motorhome is perfect for our needs. Club Brownhills is a bonus, free over night stops, free use of swimming pool, sauna and hot tub. £250 to spend in shop plus 20% discount until Feb - absolutely brilliant. On site cafe is lovely too.

Site, facilities and staff were very welcoming

We purchased a new Adria Compact DL from Brownhills mid October part exchanging our Adria Twin. The whole experience from viewing, order to handover was relaxed and at no time did we feel pressurised into the purchase. Jonathon (sales exec) was very helpful and kept us fully informed throughout the process. Handover went extremely smoothly, although there was a software issue with the Adaptive Cruise Control which resulted in a further visit to resolve. All companies have "issues" but the measure of a company is how they deal with those issues. All I can say is Alex in Post Handover kept us fully updated until the problem was solved. Never felt as if I had to chase to find out what was happening. All good, and more than happy to recommend Brownhills.