Brook Taverner Reviews 

63,847
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,242 reviews, reviewers overwhelmingly had a great experience with this company. Loyal shoppers and frequent buyers often mention that the clothing is of exceptional quality, offering a truly comfortable fit, durable fabrics, and stylish designs that suit various occasions. Many consumers and online buyers also deeply appreciate the remarkably prompt shipping services, careful protective packaging, and the exceptionally smooth, straightforward online shopping process. However, some customers also noted occasional frustrations regarding unexpected parcel delivery delays, missing tracking details, and poor communication with specific courier services. A few reviewers experienced sizing inconsistencies, receiving items that did not match their normal expectations or required unexpected professional alterations.

What people talk about most

Product

Consumers find product to be positive, highlighting good quality items that fit well and offer great value.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the garments are very well made and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast shipping... See more

Order

People report positive experiences with order processes that are generally described as easy, fast, and... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery, although delivery service sometimes can cause concern, ordering with assurance if unhappy with purchase can return without quibble. Good quality products in nice range of colours and f... See more

Rated 5 out of 5 stars

Speedy on line service, delivery quick to home or stores. Excellent returns procedure with payment immediately. Very impressed with the service given by the Beverly store. Took a couple of purchases t... See more

Rated 5 out of 5 stars

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(63,847)

5,149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Class

I’ve bought many shirts and always been really pleased. Just bought a suit the jacket was two small so rang to speak to someone. What a pleasant experience, he placed an order for a larger jacket & said to just return the small one.
I live in Holmfirth so know Keighley well.
Wonderful company I would give 100% satisfaction
Mary

10 August 2026
Rated 5 out of 5 stars

First class experience

Whole process from ordering online to getting delivered to a store and then going in store to try on was first class. Staff in Cirencester store were amazing and really helpful. Suit is of good quality and delivery really fast

10 August 2026
Rated 3 out of 5 stars

I had problems with the payment…

I had problems with the payment interface, kept being unable to charge my card. took 3 attempts to complete but still got messages saying could not charge my card. I was on the point of phoning to cancel when I got information from DHL that they were expecting my order, then got dispatch notification but was now unsure whether I had 1 order or 3 on the way. Happy with the product that arrived. Chose DHL over Evri For delivry because Evri has reputation in this area as Nevri

9 August 2026
Rated 2 out of 5 stars

It's difficult to manage your website…

It's difficult to manage your website I can't get to my account or anything else

27 July 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for your feedback, and we’re sorry you found our website difficult to navigate. We understand how frustrating this can be.

We’re pleased to hear that you’ve now been able to create an account, and we hope this makes managing your details and future orders much easier. Should you need any further assistance, our Customer Services team will be very happy to help.

Kind regards,
Brook Taverner

Rated 4 out of 5 stars

Good result in the end

I wanted to take up the 3 shirts for £60 offer but many of the summer shirts were in small size only. However I found three that I liked and they were delivered super fast. They fit and suit me well, though I was a bit troubled by the volume of card and plastic packaging involved.

9 August 2026
Rated 4 out of 5 stars

Excellent product

I'm very pleased with the jacket which was excellent value and Brook Taverner's service was extremely good. It arrived quickly although Evri put off the date a couple of times. A shame that the packaging was split en route but fortunately the jacket was unharmed.

5 August 2026
Rated 5 out of 5 stars

Brilliant. Just Brilliant.

Lost track of what I am reviewing. Purchased 3 shirts recently, on separate occasions. All 3 of excellent quality and excellent value for money. Extremely stylish and very colourful. Very,very well made. Very wide selection. Easy site to choose from and very easy to order. Very speedily delivered and very well packaged. Highly recommended.

9 August 2026
Rated 1 out of 5 stars

I received a '20% off my next purchase'…

I received a '20% off my next purchase' card from Brook Taverner with a code to enter at the point of purchase.
The card did not stipulate any restrictions, just 20% off my next purchase.
When I tried to buy a suit in there sale then entered the code it said it had already been applied with no change in the price?
After retrying several times I rang them to be told it couldn't be used on sales items, there is no mention of this on the card.
I asked them to get a manager to ring me back, which surprise surprise they never did.
I buy many suits from Brook Taverner but probably no more.

6 August 2026
Unprompted review
Brook Taverner logo

Reply from Brook Taverner

Thank you for taking the time to leave your review. We’re sorry to hear of your disappointment, particularly that the promotional restrictions were not clear and that you did not receive the requested call back.

As we’re unable to identify your details from your review, please contact our Customer Services team at customerservices@brooktaverner.co.uk. If you get in touch, we will ensure that a manager contacts you directly to discuss your concerns.

We greatly value your continued custom with Brook Taverner and appreciate the opportunity to discuss this with you.

Kind regards
The Brook Taverner Team

Rated 5 out of 5 stars

Highly recommend

Very efficient staff with an easy to use website when placing orders for click and collect. Quality of products is excellent and would certainly recommend to anyone looking for great quality clothing.

5 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look