Brook Taverner Reviews 

63,820
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the clothing fits well, looks stylish, and offers great value. People also mention that online orders arrive extremely promptly, and the overall support provided by the staff is consistently efficient. Some reviewers were not happy with the courier service, mentioning that parcels handled by specific delivery partners experienced significant delays, poor tracking, or failed to arrive on time. Consumers also noted occasional sizing inconsistencies or unexpected product changes that required extra returns, alterations, or exchanges to get the right fit.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like shirts, trousers, and suits are... See more

Quality

Consumers find quality to be positive, highlighting consistently reliable products and well-made garments... See more

Delivery service

Clients share positive opinions on delivery service, highlighting extremely prompt dispatch and excellent... See more

Order

Customers had positive experiences with order, highlighting that the online ordering process is easy,... See more

Service

Users describe positive interactions with service, highlighting excellent support both online and in physical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy on line service, delivery quick to home or stores. Excellent returns procedure with payment immediately. Very impressed with the service given by the Beverly store. Took a couple of purchases t... See more

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more

Rated 5 out of 5 stars

I have been a committed customer for many years and still am. Customer service and ordering is superb. What I dont like is the general trend towards elastane trousers when never keep their colour. It... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,820)

5,106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Dissappointing that items ordered were out of stock

It was dissappointing to learn, the day after I placed my order, that two of the three items I ordered were actually out of stock.
Thereafter the refund and delivery were very efficient and the staff in the local shop were most helpful.
We opted for collection from the shop, because home delivery was by Evri and they are absolutely unreliable.

10 August 2026
Rated 5 out of 5 stars

Great fit

Great fit! I purchased two pair of trousers as a test. They won’t be my last. The fit and finish of the material is excellent. I’m OTR guy and clothes are measure perfectly. The waist and inseam were perfectly fit. No tailoring required.

I’m super happy and glad I went with the regular fit. I believe the tailored would have been too slim for me.

Well worth the cost. Price, shipping and fit were all excellent!

10 August 2026
Rated 5 out of 5 stars

100% Class

I’ve bought many shirts and always been really pleased. Just bought a suit the jacket was two small so rang to speak to someone. What a pleasant experience, he placed an order for a larger jacket & said to just return the small one.
I live in Holmfirth so know Keighley well.
Wonderful company I would give 100% satisfaction
Mary

10 August 2026
Rated 5 out of 5 stars

First class experience

Whole process from ordering online to getting delivered to a store and then going in store to try on was first class. Staff in Cirencester store were amazing and really helpful. Suit is of good quality and delivery really fast

10 August 2026
Rated 3 out of 5 stars

I had problems with the payment…

I had problems with the payment interface, kept being unable to charge my card. took 3 attempts to complete but still got messages saying could not charge my card. I was on the point of phoning to cancel when I got information from DHL that they were expecting my order, then got dispatch notification but was now unsure whether I had 1 order or 3 on the way. Happy with the product that arrived. Chose DHL over Evri For delivry because Evri has reputation in this area as Nevri

9 August 2026
Rated 2 out of 5 stars

It's difficult to manage your website…

It's difficult to manage your website I can't get to my account or anything else

27 July 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for your feedback, and we’re sorry you found our website difficult to navigate. We understand how frustrating this can be.

We’re pleased to hear that you’ve now been able to create an account, and we hope this makes managing your details and future orders much easier. Should you need any further assistance, our Customer Services team will be very happy to help.

Kind regards,
Brook Taverner

Rated 4 out of 5 stars

Good result in the end

I wanted to take up the 3 shirts for £60 offer but many of the summer shirts were in small size only. However I found three that I liked and they were delivered super fast. They fit and suit me well, though I was a bit troubled by the volume of card and plastic packaging involved.

9 August 2026

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