Brookside Nursery Reviews 13,385

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the plants, noting their health and robust condition upon arrival. Many people appreciate the efficient delivery service, highlighting that orders arrive on time and are exceptionally well-packaged, ensuring the plants remain in perfect condition. The overall service, including the ease of ordering and communication, is frequently described as fantastic. However, some customers also noted occasional issues with their orders. A few reviewers mentioned receiving plants that were very small, or in some cases, a minority of plants arrived in poor condition, with some even having broken leaves or missing plugs. There were also isolated instances where plants did not thrive after potting, or delivery boxes were partially open.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the excellent quality of... See more

Quality

Reviewers consistently express satisfaction with the quality of plants and products. Many customers praise... See more

Delivery service

Reviewers highlight positive aspects of delivery service, praising the ability to choose delivery weeks and... See more

Order

People report positive experiences with order. Customers found the website easy to use for finding and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been buying plug plants from Brookside Nursery for several years and have never been disappointed. The selection of plants, the ability to choose them at various stages of growth and to decide wh... See more

Company replied

Rated 5 out of 5 stars

Ordered some polyanthus plugs a few months ago knowing they would arrive in October but forget then it was such a lovely surprise when they landed, well packaged, great quality and looking so healthy!... See more

Company replied

Rated 5 out of 5 stars

Arrived as expected time wise. Quality of plants was a pleasant surprise. I have bought from other suppliers for many seasons before but your plants were in top class condition. I shall certainly be l... See more

Company replied

Rated 5 out of 5 stars

Advanced booking of delivery week worked brilliantly. Arrived at time promised. Plug plants of excellent quality. No empty cells in fact a few doubles! Very fair price. Will definitely be using B... See more

Company replied

Rated 5 out of 5 stars

Having experienced many problems with extremely poor plug plants from my previous supplier I switched to Brookside who received a Which endorsement. I'm glad I did! Pansy plug plants were received in... See more

Company replied

Rated 5 out of 5 stars

Just received my 160 pansy plug plants and all were in excellent condition. Even had flowers on some of them. No problems with packaging at all. Fantastic service and will definitely be back for nex... See more

Company replied

Rated 5 out of 5 stars

Thank you. Absolutely perfect. My shrubs arrived on time and were much bigger than I had expected. They were thoughtfully prepared for travel and arrived in excellent condition. Now I look forward... See more

Company replied

Rated 5 out of 5 stars

Pansy looked well tiny but have settle in window box still look good can't wait for them to flower slow in cold weather I just gor right amount for box all green looking good growing well jus... See more

Company replied

Rated 5 out of 5 stars

Being a customer of Brookside nursery for several years now I continue to buy plug plants from them for the following reasons Excellent plants Well packaged Delivery slots to suite me And exc... See more

Company replied

Rated 5 out of 5 stars

After much searching on the internet for a company that supplied the plant I required, Brookside came up with not only the plant but a choice. Ordered and received the plant within the predicted time... See more

Company replied

Rated 5 out of 5 stars

Items dispatched when promised. Very useful to be able to choose the week of arrival. Was informed of the date immediately prior to dispatch. All arrived carefully packed & in good condition & didn... See more

Company replied

Rated 5 out of 5 stars

Great quality and value for money . Ordered 80 plugs and have 80 thriving plants - no failing plugs like usually get with other suppliers . Speedy delivery . Delighted with Brookside and will be order... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, great communication about the order and delivery. The plants were very well packed, healthy and delivered on time. All plants have been grown on successfully and we look forward t... See more

Company replied

Rated 5 out of 5 stars

Great service, quality plants, loved the timed delivery, plants arrived in quality packaging which protected the plants in transit unlike other nurseries i have bought from which arrive in flat pack... See more

Company replied

Rated 5 out of 5 stars

Plants always arrive in excellent packaging. An email is sent prior to the plants getting sent out, and plants/package always arrive when the courier is supposed to deliver. I have ordered three... See more

Company replied

Rated 4 out of 5 stars

Brought substantial plug plants from Brookside Nursery early this year. Although a small percentage died, the ones that survived are still blooming this November. Had plentiful colourful blooms. T... See more

Company replied

Rated 5 out of 5 stars

Will always use Brookside for annuals. Love the fact that you can choose the week you want your plants delivered. I bought tomato plants for the first time this year. Variety was Shirley. Plants pro... See more

Company replied

Rated 1 out of 5 stars

Plants arrived 1 box packed well, the other box had no internal ‘inflated bubble’. Plants had fallen out and were all mixed up. Planted out into pots and kept indoors, very disappointed so far. Many... See more

Company replied

Rated 5 out of 5 stars

Unfortunately not 100% of the plant pots were delivered. The box was partially open upon delivery, so unable to say whether they hadn't all been sent or whether some were removed during shipping... See more

Company replied

Rated 5 out of 5 stars

Plugs are super quality. Pick up was slick and well organised. Product was packed perfectly to keep plants in great condition. I always use a well known online provider, but from now on I will be us... See more

Company replied

Rated 5 out of 5 stars

Well the plugs were in poor shape when I received them, I followed the instructions but only six of 30 tried to survive. So I waited to see what would happen but they are still struggling. I emailed t... See more

Company replied

Rated 5 out of 5 stars

After placing my order I received confirmation of the order being received and will be processed to meet my requested delivery date. I was also notified of dispatch. Order arrived within the delivery... See more

Company replied

Rated 5 out of 5 stars

The plants were in perfect condition, considering they had travelled 297 miles. Still moist, now potted on for planting out in October. Some already blooming Great service.

Company replied

Rated 5 out of 5 stars

Having written a review regarding my experience with what I thought Was Brookside nursery however on reading my reply, it is very clear that I got the establishment VERY wrong. Anne, from Brook... See more

Company replied

Rated 5 out of 5 stars

Always brilliant plants very healthy when they arrive Always well packed delivered on time and kept well informed concerning delivery. Thank you for such a great service.

Company replied

Rated 5 out of 5 stars

The complete service! The brochure, the ordering process, the quality of the plants upon arrival, the packaging - everything is superb. Just keep it as it is - no major changes please! Thank you!... See more

Company replied

Rated 2 out of 5 stars

plants in very poor condition but response was very understanding and helpful.

Company replied

Rated 5 out of 5 stars

SUPERB QUALITY AND GREAT SERVICE! We bought some plugs from Brookside, 350 of them, for winter bedding. Every single one of them was not only good but really well established little plugs. We p... See more

Company replied

Rated 5 out of 5 stars

The plants badly damaged it was not Brookside Nursery to blame it was the driver to blame he running up road with the plants under his arm and Brookside sent some more they are coming today thanks Ala... See more

Company replied

Rated 1 out of 5 stars

Out of a tray of 84 beginoas 7 suvived (and were fantastic) all potted on in the same john innes compost in 50 mm pots, 77 dead 7 very good. So I whent to B&Q for my basket plants and they were... See more

Company replied

Rated 5 out of 5 stars

We bsite and catalogue very imformative.Price range exelent.Gives you the oppertunity to take delivery when you want ,packging very good no broken plants.Will use again in 2026

Company replied

Rated 2 out of 5 stars

Four out of 10 pansies had root rot!

Company replied

Rated 5 out of 5 stars

Plant plugs arrived in good condition and on time. Planted-on the plants are thriving. Pleased with quality and service. Highly recommend Brookside Nursery.

Company replied

Rated 5 out of 5 stars

The service from Brookside was great. Ordering was easy and they kept me updated on the delivery times. Plants were healthy and I’ve transferred them to bigger pots and they are thriving. Would defini... See more

Company replied

Rated 5 out of 5 stars

On both occasions the products I was looking for were really easy to find and order on the website, arrived very quickly and exactly as described

Company replied

Rated 5 out of 5 stars

An easy to use website, order swifly delivered and a shortfall in the number of plant pots received was soon rectified. Items were well packaged. Thank you.

Company replied

Rated 1 out of 5 stars

Plants arrived in very poor condition. Extremely difficult to revive them, consequently a very scrubby show.

Company replied

Rated 5 out of 5 stars

I always use this company for all the plug plants I buy. They are by far the best. Well packed always and very reliable little plants. An example is that I bought 40 isotoma plugs from T&M and onl... See more

Company replied

Rated 5 out of 5 stars

Reliablity. Comes on date chosen. Condition of plants on arrival excellent Lovely brochure to browse at leisure and tick off ideas.

Company replied

Rated 1 out of 5 stars

Ordered a spring 2026 whilosale catalogue, item has not yet been delivered!!! Cannot therefore rate performance

Company replied

Rated 5 out of 5 stars

Beautiful pansies really large plants with beautiful faces growing well in my window boxes. Will be ordering again soon

Company replied

Rated 5 out of 5 stars

Fantastic quality of Lavender plug plant. Very crash and easily potted on. Great value. Nursery needs better signs from main road.

Company replied

Rated 5 out of 5 stars

Goods arrived in good order and on time. seed potatoes arrived at correct time for chitting before planting. Good quality seeds

Company replied

Rated 5 out of 5 stars

My young plants were packed beautifully. The plants were healthy. In excellent condition. I’ve bought plants from other companies and they’re not a patch on the ones I get. From Brookside. Excell... See more

Company replied

Rated 5 out of 5 stars

Phone answered quick, efficient assistant, no problem with order. Order arrived on time and all plants (apart from 3) were in good condition. Excellent update on delivery

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with....fast efficient service with good comms and friendly on hand for any queries....many thanks its appreciated

Company replied

Rated 5 out of 5 stars

Very experience in dealing with my order , 😜 also pleased with my order, plants were nice and fresh,so hope they will do well on my balcony.

Company replied

Rated 4 out of 5 stars

I have used the nursery for a few years because it is an easy website to navigate, delivery & packaging excellent. I was however a little disappointed with my violas this year because they seemed ver... See more

Company replied

Rated 5 out of 5 stars

I only ordered a catalogue but was interested after looking at the Web site. I will be ordering plants after Christmas. I can review the plants and packaging then.

Company replied

Rated 5 out of 5 stars

Plants arrived well packed and in great condition. I have not been disappointed yet with anything I have ordered. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Have just ordered for march delivery so not received plants yet but usually they are in excellent condition and grow on well.

Company replied

Rated 3 out of 5 stars

I'm giving 3 stars as many of my plug plants died. It could have been how I managed them but the fact half have grown and bloomed suggests the conditions were okay. The violas are very leggy a... See more

Company replied

Rated 2 out of 5 stars

Of the 40 ordered plants almost all of them had broken leaves &/or leaves snapped off & 4 plugs were empty so presumed to have died in transit. I watered & planted them immediately in small pots on a... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.

Why Buy From Brookside Nursery?

Written by the company

All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality plants

Fantastic quality plants. Well packaged

9 March 2026
Brookside Nursery logo

Reply from Brookside Nursery

Peter Harris,

We're happy to hear that you received plants of such fantastic quality! We appreciate your positive feedback regarding our packaging.

Sally, Brookside Nursery

Rated 5 out of 5 stars

Great customer service and satisfaction

On both occasions the products I was looking for were really easy to find and order on the website, arrived very quickly and exactly as described

4 March 2026
Brookside Nursery logo

Reply from Brookside Nursery

Sam,

We're happy to hear that you found the products you were looking for easily and that your order arrived quickly and as expected. Thank you for your positive feedback!

Sally, Brookside Nursery

Rated 5 out of 5 stars

Really helpful when I made a mistake…

Really helpful when I made a mistake when I ordered online
The lady on the telephone was great and even went out of her way to help me more than she had to
Many thanks

24 February 2026
Brookside Nursery logo

Reply from Brookside Nursery

D Newton,

We're happy to hear that our team member was able to assist you with your order error. We appreciate you taking the time to share your positive experience. Thank you!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Simply the Best

I’ve been buying plug plants from Brookside Nursery for several years and have never been disappointed. The selection of plants, the ability to choose them at various stages of growth and to decide which week you would like them delivered, is fantastic. I wouldn’t go anywhere else.

2 February 2026
Brookside Nursery logo

Reply from Brookside Nursery

Nicky Rogers,

We're happy to hear that you've consistently enjoyed your Brookside Nursery plug plants over the years. It's great to know that you appreciate the selection and delivery options. Thank you for your continued support!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

An easy to use website

An easy to use website, order swifly delivered and a shortfall in the number of plant pots received was soon rectified. Items were well packaged. Thank you.

26 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Susan,

We're happy to hear that the website was easy to use and your order was swiftly delivered. We appreciate your positive feedback and are glad the plant pot issue was resolved quickly. Thank you!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Understanding staff when dealing with MY mistake.

Having written a review regarding my experience with what I thought Was Brookside nursery however on reading my reply, it is very clear that I got the establishment VERY wrong.

Anne, from Brookside Nursery, please accept my genuine apology for mistaking your nursery with another.
Thank you for explaining my error and for being so understanding about it - that in itself deserves 5 stars.
I'll be more careful in future!

7 February 2026
Unprompted review
Brookside Nursery logo

Reply from Brookside Nursery

Hi Lizzie

I am sorry you had this experience, however we are not open on Saturdays and are based in Staffordshire. I believe you have got the wrong Brookside Plant Nursery. There are a few throughout the UK not associated with us, so it may be the Brookside Garden Centre you need to direct this review to.

We work hard to maintain our 5-star rating by providing high-quality plants and attentive customer service, and we take all feedback seriously. If you believe your review was meant for another business, we would greatly appreciate it if you could kindly redirect it to the correct company.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Plant pots

Unfortunately not 100% of the plant pots were delivered.
The box was partially open upon delivery, so unable to say whether they hadn't all been sent or whether some were removed during shipping process.

UPDATE.
Brookside nurseries have now resolved this matter. Missing pots replaced.
Thank you for your excellent customer service and communication!

22 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Hi Chris

Thank you for taking the time to write a review, we are sorry to hear you have not received your order in full.

I cannot see you have contacted us in regards to this matter and we would love to resolve this for you, therefore I have emailed you to gain further details.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Well packaged plants

Well packaged plants, Healthy plants that arrived promptly

14 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Hi,

We appreciate your positive feedback! We're so glad the plants arrived healthy, well-packaged, and promptly. Thanks for your review!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

The website is very easy to use they…

The website is very easy to use they have a great range of plants and other materials for the garden their plants are brilliant and great quality

3 February 2026
Brookside Nursery logo

Reply from Brookside Nursery

Joyce Hewson,

We're happy to hear that you found our website easy to use and appreciated our wide selection of plants and gardening materials. We're glad you enjoyed the brilliant quality of our plants! Thanks for your positive feedback.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

easy to use

website is easy to navigate and ordering is straightforward.

19 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Gillian Johnston,

We're happy to hear that our website was easy to use and ordering was straightforward for you. Thank you for your positive feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Goods arrived in good order and on…

Goods arrived in good order and on time.
seed potatoes arrived at correct time for chitting before planting.
Good quality seeds

14 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Eira,

We're happy to hear that your goods arrived in good order and on time. We appreciate you letting us know the seed potatoes were delivered at the correct time and were of good quality.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Plants arrived promptly and in very…

Plants arrived promptly and in very good condition. Good choice of plants available.

8 October 2025
Brookside Nursery logo

Reply from Brookside Nursery

Margaret Lilley,

We're happy to hear that your plants arrived quickly and in excellent condition! We're also glad you found a good selection. Thank you for your positive feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Beautiful pansies really large plants…

Beautiful pansies really large plants with beautiful faces growing well in my window boxes. Will be ordering again soon

19 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Teldi Lewin,

We're happy to hear that you found such beauty in our pansies! It's wonderful knowing they are thriving in your window boxes. We look forward to you ordering again soon.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

All good

Have purchased from this nursery a few times and havw always been happy and would certainly recommend

14 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Janofbrum,

We're happy you've had consistently positive experiences with our nursery. Thank you for your recommendation; it means a lot to us!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Have just ordered for march delivery so…

Have just ordered for march delivery so not received plants yet but usually they are in excellent condition and grow on well.

14 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

Jennie Whittaker,

We appreciate you taking the time to share your feedback! We're happy to hear that you anticipate receiving excellent plants from us, and that they usually grow well.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Love the products

Love the products. Arrived promptly and well packaged.

5 January 2026
Brookside Nursery logo

Reply from Brookside Nursery

MARIA,

We appreciate your positive feedback! We're so glad you love our products and that they arrived promptly and well packaged. Thanks!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Very helpful thank you 😊

Very helpful thank you 😊

19 December 2025
Brookside Nursery logo

Reply from Brookside Nursery

Hi,

We are so happy to hear that we could be of assistance to you! Thank you for your kind words and feedback.

Kind regards,
Anne
Brookside Plant Nursery

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look