British Hardwoods Reviews 

948
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the timber, noting that the boards are precisely cut, true to size, and look fantastic once installed in their homes. Consumers frequently highlight the outstanding service, describing staff as extremely helpful and communication throughout the ordering process as clear and efficient. People also appreciate the reliable shipping, with delivery drivers frequently noted for being friendly, prompt, and careful with the goods. However, some customers also noted occasional drawbacks with delivery, mentioning slower arrival times or high shipping charges depending on their specific location.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Quality

Reviewers express immense satisfaction regarding the outstanding quality of the timber products, frequently... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrivals and helpful,... See more

Service

Customers had positive experiences with service, frequently highlighting the prompt delivery and helpful... See more

Order

Consumers find order to be a seamless experience, frequently praising the helpful customer service and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usual top experience with British Hardwoods. The timber is high quality and free of significant defects. The timber is cut with high accuracy and consistency, thus avoiding unnecessary extra prepar... See more

Company replied

Rated 5 out of 5 stars

I ordered some ash and oak, specifically asking for wider pieces, and boy did I get that! One piece of ash was 350mm wide 52mm thick and 3m long. The oak was real random live edge pieces, but without... See more

Company replied

Rated 5 out of 5 stars

They were very helpful with all of our queries prior to us ordering the floor. Floor was delivered by a lovely gentleman very friendly service overall. The floor is excellent just what we wanted, be... See more

Rated 5 out of 5 stars

Excellent quality Scotia. Phoned for advice on finish for Scotia, excellent advice..able to talk through what I wanted. Delivery no issue. Quality of product superb..looks great when laid. Much better... See more

Company replied


Company details

  1. Wood Supplier
  2. also in
  3. Flooring Store
  4. Lumber Store
  5. Wood and Laminate Flooring Supplier

Written by the company

British Hardwoods is a specialist oak timber merchant and manufacturer of high quality solid and engineered wood flooring. We also manufacture hardwood skirting boards, architraves, worktops, window boards, doors and mouldings. All the timber we use is sustainably sourced and accurately machined by our skilled wood machinists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

948 reviews

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4.9

All reviews

(948)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not the most exciting thing to…

Not the most exciting thing to review...
Unless you're in the market for top-quality hardwood.
I've just returned from fitting the oak I'd ordered.
I looks superb - there's no other word for it.
The client is delighted, too.
One of the best things about ordering from British Hardwoods, is the quality of their packaging.
TWO layers of corner-protecting cardboard (which is incredibly strong!) and a corresponding number of layers of plastic film. to keep everything in tip-top condition.
Their prices, too, are so, so much keener than some high-street stores (one in particular is charging £58 for an 'L'-shaped piece of pine?!)
They also know how to correctly store their timber, so you don't have the pain of searching through countless pieces, trying to find something that's 'almost' straight.

Just the name, 'British Hardwoods', says it all, really.

Thank you.

25 April 2025
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to post such considered feedback for us. We're really pleased that your client is happy too. We hope to hear from you again!

Rated 5 out of 5 stars

oak floorboards for kitchen repair project

I bought about 30 square metres of oak floorboards, plus ancillaries (scotias, doorway transition thingies, etc) from British Hardwoods. The people were all friendly, knowledgeable and helpful, the products were excellent and the prices were fair. I'd use them again and I do recommend them.

27 February 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your five-star review and your kind comments about our timber products, and the service you received from us.

Rated 5 out of 5 stars

High Quality Flooring, Ease of Use

My husband and I purchased the Engineered Classic Grade Natural Raw Effect Oiled Oak Flooring (16mm) for our living room, and we are incredibly impressed with both the quality and the ease of installation. We fitted the flooring ourselves. Having previously bought engineered oak flooring from two other companies, it was clear that the quality from British Hardwoods surpasses the others on many levels. We’ve received so many positive compliments and feedback from friends and neighbours. I highly recommend purchasing wood from this company.

1 April 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely review and for your feedback about our Engineered Oak Flooring. It's great to hear that the installation went well for you. Thanks again!

Rated 5 out of 5 stars

High quality product and responsive…

High quality product and responsive delivery. The triple groove oak skirting has a high end finish and stable straight lengths

18 April 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your positive comments about our Triple Groove Oak Skirting boards - we appreciate your review!

Rated 5 out of 5 stars

Lovely planed oak plank

Lovely planed oak plank, it was for a floating shelf in the kitchen and it looks beautiful.

4 April 2025
Unprompted review
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Reply from British Hardwoods

We're really pleased to hear that your new oak shelf looks beautiful in your kitchen - thank you for posting a review for us!

Rated 5 out of 5 stars

Excellent product

Great product, nicely planed, flat, smooth and well packaged. The British Hardwood will definitely be my first go-to for my future projects.

31 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely comments. We look forward to assisting with your future projects!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The BH team called me twice to make sure they met my order requirements exactly. Delivery was on time, with no issues. Most importantly, the quality of the oak was fantastic, really well machined. I've already placed a second order. Thanks to the whole BH team.

2 April 2025
Unprompted review
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Reply from British Hardwoods

Thank you for sharing your experience on Trustpilot and for awarding us a five-star rating. Your current order is working its way through production and we'll be in touch as soon as it is ready. We appreciate your repeat custom.

Rated 5 out of 5 stars

I was going to order oak stave worktops…

I was going to order oak stave worktops for a media wall at my house as I thought solid oak would cost too much, when I looked on the website I was pleasantly surprised at the cost, don't get me wrong it's not cheap oak nowadays but when my order arrived the oak for my worktops (420mm wide 32mm thick window board) was one piece, not jointed and great quality, I also rang the next morning to order some oak in custom lengths, I didn't realise this would be then classed as a separate order so when my order arrived my custom lengths didn't I asked and they said this could be another week away I said it wasn't a problem as I didn't need it straight away but to my surprise the driver came back the same day with it. Fantastic timber and fantastic service I cannot recommend them highly enough.

21 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to leave such a positive review for us. We're very pleased that you are happy with the quality of the timber we supplied and the service you received from us. We hope to hear from you again!

Rated 5 out of 5 stars

Perfect

Perfect, not much more to say

27 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your perfect review!

Rated 5 out of 5 stars

Excellent company to deal with

The service and quality of materials obtained from this company was excellent.
I received help via the phone re: choice of wood for the project. The delivery process was quicker than expected and packaging to protect contents was very good. Couldn't have done better.
I would recommned them.

20 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your kind comments and for awarding us five-stars!

Rated 5 out of 5 stars

Highly recommend

Yet again British hardwoods have surpassed themselves with great service excellent delivery & fantastic wood. Over & above very happy highly recommend.

26 November 2024
Unprompted review
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Reply from British Hardwoods

Thank you for recommending our company so highly. We hope to hear from you again soon!

Rated 5 out of 5 stars

Quality product

Quality product delivered as advised.
No complaints

4 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback and your five-star review!

Rated 5 out of 5 stars

From the first moment I walked into the…

From the first moment I walked into the onsite show room I sensed I was in the right place for quality product and excellent customer service and that hasn’t changed. Jo talked me through the products, provided samples to take home and explained process and lead times. Ordering on line was straightforward. Delivery was on time with plenty of comms. Floor now fitted and looks fantastic, couldn’t be happier. Thank you Jo and all the team at British Hardwoods Crosshills.

18 February 2025
Unprompted review
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Reply from British Hardwoods

Hi Morag

Thank you for your lovely review. I'm really pleased to hear that you are so happy with your new Oak Floor. If you have any questions about the ongoing maintenance of your floor, please don't hesitate to pop in or give us a call. Thanks again!

Best wishes, Jo

Rated 5 out of 5 stars

Satisfied Customer

My order of cherry battens arrived on time, though unfortunately not in the sizes I had requested. That said, customer service responded promptly and arranged for additional battens to be sent without delay. The cherry battens themselves were of excellent quality, and despite the initial mix-up, I was very pleased with the overall service.

28 January 2025
Unprompted review
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Reply from British Hardwoods

Thank you for posting a five-star review for us, despite the initial error on your order. We appreciate your patience and understanding whilst we replaced the timber for you. Many thanks.

Rated 5 out of 5 stars

good service

Good communication as to when Items will arrive. Well packaged and good quality.

15 March 2025
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to post a review for us!

Rated 5 out of 5 stars

Great product and service

Order arrived very well packaged in line with forecast delivery date all trimmed to my specified size saving me alot of time and effort. Really happy with the quality of the timber and the service provided.

26 February 2025
Unprompted review
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Reply from British Hardwoods

We appreciate your feedback about the timber you received and the service we provided. Thank you for your five-star review!

Rated 5 out of 5 stars

Well what can we say?!

Well what can we say? Such a fantastic product and the folks deliver perfectly the workmanship is outstanding I mean really whats not to love? The communication is fantastic too! Will be back!

10 March 2025
Unprompted review
British Hardwoods logo

Reply from British Hardwoods

Thank you for your lovely comments about the quality of our workmanship and service. We look forward to hearing from you soon!

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