Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
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Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
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Reply from British Gas
Hi Adele, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Fast, friendly and efficient service
Fast, friendly and efficient service
27 August 2026
Unprompted review
Reply from British Gas
Hi Richard, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Great experience
Great Engineer who did our boiler service. So knowledgeable and helpful, gave us great information on other products we may be considering too. Thanks Joel you were great.
27 August 2026
Unprompted review
Reply from British Gas
Hi Janette, thanks for the fab review. I'm really glad we could get this sorted for you as quickly as possible. Thanks, ^Kev
Gary British Gas Engineer
Gary was gas engineer was personable and professional at all times. He explained everything he was doing as he carried out the annual service on my boiler. Thank you British Gas and thank you Gary.
27 August 2026
Unprompted review
Reply from British Gas
Hi Nicky, thanks for the great review for Gary. ^Kev
First class engineer who certainly new his job
First class engineer who certainly new his job and carried out the task quickly and efficiently. He kept me informed all of the time about what he was doing and why he was doing it. Certainly an asset to British Gas
27 August 2026
Unprompted review
Reply from British Gas
Hi David, thanks for the fab review. I'm really glad we could get this sorted for you as quickly as possible. Thanks, ^Kev
Grat service pleasure to deal with you
27 August 2026
Unprompted review
Reply from British Gas
Hi Janice, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Funny how when BG complaints department…
Funny how when BG complaints department phone you - you get told all calls are recorded but when you are in dispute and ask for a transcript of the last three conversations- you get :- “Centrica: Webchat Records Request Update.
Thank you for your request to access your personal data.
We have completed a review of our webchat records using the information passed to us by our British Gas customer service teams. This request included data held of 25/08/2026.
Unfortunately, we have been unable to locate any records in relation to the request made to us.
Please note:
Not all calls are recorded
Recordings are typically retained for a limited period “
27 August 2026
Unprompted review
Reply from British Gas
Hi Dave, Under GDPR we are only able to hold onto recordings for so long. If you need further help please contact us on one of our Social Media channels. We're available by DM/PM on Facebook, X, Instagram, or LinkedIn. Please include your name, full address and email address. If you could include #Trustpilot in your message to ensure it comes through to the right team, thank you Kev
Voucher’s
I have been trying to get my Amazon voucher for a referral from my daughter,
They either give you an email which has no reply or a phone number which is a message and again no reply.
I have asked 4 times so I think it’s time to give up and just add my review to this site
27 August 2026
Unprompted review
Reply from British Gas
Hi Ian, I'm sorry to hear your still waiting on your voucher. If you need further help please contact us on one of our Social Media channels. We're available by DM/PM on Facebook, X, Instagram, or LinkedIn. Please include your name, full address and email address. If you could include #Trustpilot in your message to ensure it comes through to the right team, thank you Kev
Engineer was exactly on time
Engineer was exactly on time, pleasant, efficient, no fuss.
26 August 2026
Unprompted review
Reply from British Gas
Hi Phillip, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Reply from British Gas
Hi, thanks for taking the time to leave a review. ^Kev
Excellent service
It was so easy to arrange the quote for a new boiler and the sales advisor was brilliant and so knowledgeable. Unfortunately the quote isn't very competitive which at the moment is a key factor when choosing a supplier.
27 August 2026
Unprompted review
Reply from British Gas
Hi, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
Great service as usual
Great service as usual
Prompt. Efficient, serviced all items etc personable and professional engineer. Thank you Carl. A credit to British Gas!
27 August 2026
Unprompted review
Reply from British Gas
Hi Ms Hameed, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Great engineer
Great engineer, arrived on time and called us in advance. During the boiler service he found a small gas leak at the meter and sorted that whilst explainimg everything throughout his visit. Top man.
27 August 2026
Unprompted review
Reply from British Gas
Hi Mr Mayes, thanks for taking the time to share a rating & review of your recent experience with us today.
It’s always good to see when things have gone well. If anything else ever comes up, don’t hesitate to get in touch. Thanks, Natalie.
Alan was very polite and efficient.
26 August 2026
Unprompted review
Reply from British Gas
That's lovely to hear! Thank you for taking time out of your day to share your
amazing feedback with us :) Natalie.
British Gas boiler service
The engineer phoned to say what time he would arrive and was very helpful and polite and explained everything he was doing, great service
27 August 2026
Unprompted review
Reply from British Gas
Hi Dean, it’s so great to see such a glowing review. They’re always a pleasure to read. It really is appreciated. Take care. Thanks, Natalie
Great service by Glen
Glen our gas engineer who serviced our boiler today did a great job. He's clearly very experienced as spotted one of the issues straight away before seeing the problem. Was all fixed and was also given some vital advice about a carbon monoxide detector we have which we have since brought a better quality based on his advice. Was lovely chatting with him also 👍 keep up the great work Glen x
27 August 2026
Unprompted review
Reply from British Gas
Hi Sally. It's wonderful to hear you had such a positive experience with your boiler service! We're so pleased our engineer was experienced and provided valuable advice about your carbon monoxide detector. Thank you for your kind words! Take care, Natalie.
Once again
Once again, British Gas have been so helpful with the annual service required for my boiler. The engineer arrived in a timely manner and he checked everything thoroughly. Thank you, British Gas.
27 August 2026
Unprompted review
Reply from British Gas
Hi Thomas. Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer arrived promptly and thoroughly checked everything during your annual boiler service. It's wonderful to know you found our service helpful. Take care, Natalie.
Took advantage of the summer boiler…
Took advantage of the summer boiler service …. Happy with the service engineer was polite and knowledgeable
25 August 2026
Unprompted review
Reply from British Gas
This is a wonderful review Julie. Thank you so much for sharing this
experience with us :) Thanks, Natalie.
Good engineer good communication really…
Good engineer good communication really pleased
27 August 2026
Unprompted review
Reply from British Gas
That's lovely to hear Joanna! Thank you for taking time out of your day to share your amazing feedback with us :) Natalie.
Fantastic service and helpful and…
Fantastic service and helpful and knowledgeable engineer.
27 August 2026
Unprompted review
Reply from British Gas
Hi Lucy, this is what we like to see! I’m so pleased we’ve given you a 5 star experience! Thanks so much for letting us know. Natalie.
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