Britishfleetservices Reviews 28

DO NOT RENT A CAR/VAN!! Scammers!!!

Honestly I think this company deserves all the bad reviews it has. I called on the 13/2/25 requesting a manual MWB van. Was told they had it in stock and even collection from a London local depot. However on the day of payment for the £1000 deposit they said my van was suddenly unavailable only allowing me to collect a Small Van which was automatic and I had to travel from London to Worthing to collect. Collected the van and 2 days later the van had completely stopped working absolute joke. And completely inconvenienced me regarding my work. Would highly not recommend at this point in time.

All services and prices were straight forward, no hidden costs. Staff has responded promptly and deals with everything you need. From rental to insurance, invoicing, contract...they got it all covered. I personally had a Luton van rented for 1 month. The car was valeted just before I picked it, very low mileage and it was in a mint condition mechanical. I would definitely recommend them.

Worst company ever. DO NOT RENT A VAN FROM THEM, they will hold your deposit for no reason!

terrible company. I rented a van from them. I got a broken one. I returned the van over a year ago and have not received my deposit back. I received a message after a year that I was in arrears because the repair costs were higher than the deposit. I'll report it to the police. this company is a scammer

I want to share with anybody that is looking to rent a van with this company that there customer service both through email and whatsapp were flawless and all my questions were answered quickly and they were always ready to help, nowadays where every customer service is automatic is a breath of fresh air to have people that care about the service they provide. 5 stars guys!

Very happy with the service they offer me

These people are a bunch of thieves, not only did they not return my deposit, but they also charged me for some supposed damage I did to the vehicle, don't trust them, any other company is better

The people at their offices we’re all very easy and nice to talk with, their services we’re clear and quick and the overall experience was great. Recommending them 100%

A company that deserves 5 stars without a doubt The staff also, I have been working with them for 2 years, I have no words The best in the industry I kiss and love you RTS EXPRESS LTD

Yet another narcissistic greedy company. Avoid it at all costs!

Worked with them for 7months, had 5 vans breaking down in this time and when asking them to replace the vans they were asking me to contact the bigger companies they contract the vans from (btw, they only own 1van, they subcontract). How lazy is that. I pay you for a service then you ask me to do your job. This was a constant occurrence with their team members making me lose money over time due to unworkable days, yet at the same time charging me rent for the van that was broken down. So essentially I was paying for a service that they weren’t providing.

Everyone from their 4-5 employees is self absorbed, most of the conversations were arguments, how they can’t help me with a call, or how wrong I am for wanting not to pay for a van I couldn’t use, and constantly asking me to do their jobs instead. How absurd!

They also kept a last week rent that was double paid, arguing that they can’t pay it back, but it’s credited to the account. It is not, read below.

Lately I’ve been waiting to receive my deposit for the past 3 months and nothing. After chasing and chasing for ages I eventually discovered hidden costs that were argued and so they decided to keep my entire deposit for themselves, completely ignoring the extra sum that was already credited to the account.

To add to this, most of my colleagues that have been forced to work with them encountered the same issues, losing all of their deposits and having to pay for services that were not provided!

Update: You guys had the nerve to answer after all of these months. And you more so after stealing my money, have the courage to call me names and play the victim card. And you say you care but took months to answer this review. What an absolute joke!

Overall disgraceful behaviour. You’re all greedy rotten people to the core! I despise you all!

I used British fleet services for six months, the team were incredibly helpful in finding me a fantastic van to use for my job. They were extremely friendly and professional.
If I ever had a query, all I needed to do was WhatsApp them, and they would respond nearly immediately. I found the rates to be quite competitive compared to other fleet/rental services and their vans were almost new and in very good condition, not to mention spotless and full of fuel/ad-blue when I picked them up.

I was always treated with respect and courtesy by British fleet services, I would not hesitate for a moment to use them again, I cannot recommend them highly enough!

When I returned the van, I was offered a lift by the company director Jason, he is a real gentleman and used his own personal vehicle to get me to the station, thank you so much Jason 👍🏻

Excellent and Reliable Customer Service. Definitely will use their services again.

desmond is a complete liar say everything u need to hear untill ur deposit is due back returned van in full working condition in which it was given to me still no response worse rental company ever BEWARE do not use this company u will end up loosing all your deposit 🤥😡🤬

Excellent customer support!
I was using one of the British fleet vans for work (Amazon) and received a very clean, ready to use van fully filled up tank when I arrived to the site for collection.
Company itself is reliable and consistent with communication which is trustworthy for work purposes. Although you have to provide a deposit at the beginning
One of the amazing team member appointed that drivers only get it back after the van being returned in the same state and condition as it was when originally collected. Overall I was very pleased and more than certain to come back and also recommend to others out there thinking of hiring a van.

Anything to keep ur deposit lie about notice when returning van professional business cons although u have evidence of notice via WhatsApp and tx AVOID RENTING FROM THESE currently seeking legal advise to my deposit company is ran from a office with not much response unless they want u to pay for weeks rental

Best customer service ever! They tried very hard to help on sort out my request which acquired my satisfaction.
At the same time I look after their van to avoid any damage and at the end I got my deposit returned in full.
Definitely will recommend to my friend to rent a van from them!

Had a van from these con artists
Hold on to deposit longer than they should.
Try to charge you for everything.
Do not use this company please
The last week rental they keep weeks after the should have paid it bank.

Worst rental company i have ever experienced customer service is amazing until you have paid and have the van then you will get no reply until you owe them more money . They have load of scams in there contract what means they charge your a fortune for everything extra . They lie 24/7 and try keep as much as they can of your last week rental and deposit. They lie and say you never gave them notice about handing the van back so when you give them your last week rental and deposit you might as well say bye to the money

AVOID AT ALL COST worst 5 months renting a van with these scammers

British Fleet is a company as myself as an amazon contractor on site manager have worked for over 3 years always being served on time, BF customer service always helped and assisted even after working hours to can maintain operation flow, all the bes.