Britannia Airport Cars Reviews 

3,709
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly professional, highly punctual, and polite drivers who always ensure very comfortable journeys and gladly assist customers with heavy luggage. Travelers also appreciate the remarkably smooth and straightforward online booking system, which makes organizing rides very easy and reliable for everyone. However, some customers also noted occasional frustrating issues with punctuality, mentioning that vehicles arrived significantly late or completely failed to show up. A few reviewers were also not happy with unprofessional driver communication, language barriers, or unexpected vehicle changes during all of their stressful trips.

What people talk about most

Service

Customers had positive experiences with service, reporting that drivers were consistently punctual,... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably polite,... See more

Booking process

Reviewers mention positive feedback about booking process, describing the online system as very... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that drivers are consistently... See more

Price

Reviewers highlight positive aspects of price, noting that fares are very reasonable and affordable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, reliable driver. Early hours pickup (3am) due to delays at all airports so taxis were few and far between. This company came through last minute to ensure we had a save way home. Gre... See more

Rated 5 out of 5 stars

Slight Comms anomaly but we eventually found each other, and the journey was safe, swift and comfortable. Driver was kind, courteous and personable which was no mean feat at midnight on a Saturday nig... See more

Rated 5 out of 5 stars

The taxi arrived on time, the driver helped with putting the bags into the car and even opened the door for me to get in. Malik, thank you for your professionalism and for getting us to the airport s... See more

Rated 5 out of 5 stars

The driver arrived in good time and took over loading our cases in the boot, ensuring we were comfortable in the cab for the journey ahead. The driver was very personable, explaining the route to... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service

Information provided by various external sources

Britannia Airport Cars Airport Taxi Transfer in London providing Airport transfer to and from all London airports i.e Gatwick, Heathrow, Stansted, Luton, Southend, London City airport and Seaport transfer Southampton, Dover, Portsmouth, Tilbury, Harwich, Meet & Greet service by our driver will be provided and booking handled professionally with great care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,709)

1,105 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Great service

Great service! Driver on time and helpful and the whole process of booking to being kept up to date by them was superb and easy. Thanks!!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Happy with the service. Affordable prices and good service. Used this company to get us with kids to Gatwick airport. Would recommend.

6 December 2025
Unprompted review
Rated 4 out of 5 stars

Excellent driver

Excellent driver, on time, polite, meticulous and safe (deserving 5 stars). However, communication from the service center to the client can be made more clear.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Never again

The driver was late and he stopped at the wrong number of the street so this implied 15 minutes delay. the car was rather dirty, and the driver didn’t help us at all putting the luggage in the back of the car , the same at the arrival: we had to do it ourselves. Also, the driver was watching videos on TikTok while driving and the car was low on fuel. I will never use this service again. Also despite the hot weather, he didn’t switch on the AC and kept the windows open all time which was very bothering.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The team were friendly

The team were friendly, responsive, and very helpful in advising me on the most suitable vehicle for four passengers and all of our luggage, making sure we booked the right option rather than something too small. The booking process was straightforward, and they've been quick to answer my questions!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and reliable

Really helpful and communicative drivers which was a great relief after we had our flights changed and cancelled.

The company adapted quick and the driver made pick up very easy. Thanks!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I booked online two days in advance and received a text message asking to confirm the address and pick up time.
The evening before departure the driver Faruqe called advising us to leave half an hour earlier, since he expected heavy traffic on the M25. He was right.
He picked us up right on time and was very helpful and courteous throughout the journey. The car was clean and comfortable. We reached Gatwick Airport slightly earlier than planned.

30 July 2026
Unprompted review

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