Britannia Airport Cars Reviews 

3,714
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly professional, highly punctual, and polite drivers who always ensure very comfortable journeys and gladly assist customers with heavy luggage. Travelers also appreciate the remarkably smooth and straightforward online booking system, which makes organizing rides very easy and reliable for everyone. However, some customers also noted occasional frustrating issues with punctuality, mentioning that vehicles arrived significantly late or completely failed to show up. A few reviewers were also not happy with unprofessional driver communication, language barriers, or unexpected vehicle changes during all of their stressful trips.

What people talk about most

Service

Customers had positive experiences with service, reporting that drivers were consistently punctual,... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably polite,... See more

Booking process

Reviewers mention positive feedback about booking process, describing the online system as very... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that drivers are consistently... See more

Price

Reviewers highlight positive aspects of price, noting that fares are very reasonable and affordable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, reliable driver. Early hours pickup (3am) due to delays at all airports so taxis were few and far between. This company came through last minute to ensure we had a save way home. Gre... See more

Rated 5 out of 5 stars

Slight Comms anomaly but we eventually found each other, and the journey was safe, swift and comfortable. Driver was kind, courteous and personable which was no mean feat at midnight on a Saturday nig... See more

Rated 5 out of 5 stars

The taxi arrived on time, the driver helped with putting the bags into the car and even opened the door for me to get in. Malik, thank you for your professionalism and for getting us to the airport s... See more

Rated 5 out of 5 stars

The driver arrived in good time and took over loading our cases in the boot, ensuring we were comfortable in the cab for the journey ahead. The driver was very personable, explaining the route to... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service

Information provided by various external sources

Britannia Airport Cars Airport Taxi Transfer in London providing Airport transfer to and from all London airports i.e Gatwick, Heathrow, Stansted, Luton, Southend, London City airport and Seaport transfer Southampton, Dover, Portsmouth, Tilbury, Harwich, Meet & Greet service by our driver will be provided and booking handled professionally with great care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(3,714)

1,110 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient service

Efficient service. Driver was waiting for me at Heathrow T4 when we arrived, no hold ups, pleasant driver and nice newish and clean car. And a great price. Very happy with the service provided.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The flight was delayed by 2 hours, landing in the early hours of the morning. The driver made contact and collected us without delay.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend in case there is delays

I understand that delays can happen at the airport, especially with long queues at immigration. However, what happened with my booking was completely unacceptable. After waiting for an hour, the driver left without any confirmation from me, even though I had not agreed to any extra charges.

To make matters worse, I received a phone call where I was threatened that I would have to pay additional fees. The tone was rude, unprofessional, and entirely inappropriate.

A company providing airport taxi services should treat customers with respect, especially after long travel days. This experience was extremely disappointing and I hope they improve their service and communication.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great trip with Farouq

Great trip with Farouq, arrived on the dot at the reserved time and it was a companionable ride. Will use the service again.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

5star Last minute ride booking

I booked an early morning ride at the last minute and they were so prompt and efficient. Price is reasonable for a van. We are on the way now. So far the journey is very smooth. Our driver Tom is kind and helpful. Will definitely book through them next time as well.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt pick up

Very prompt pick up. Clean & comfortable ride. Pleasant, friendly driver. Lovely experience, would definitely recommend & use again.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, with very good communications throughout. We landed early but driver was there. Pick up was also very straightforward at airport.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Such a lovely experience

Such a lovely experience.On time and comfortable transport to the airport.Very easy process,no stress and a very reasonable price .I will most definitely book again with this company

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Accommodating

Four hours before flying out I requested an earlier booking to my original. Thankfully the company managed to accommodate me and pick me up 40mins early. The driver was great, really professional and polite. I would definitely use this company again.

18 July 2026
Unprompted review

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