The Bristol Residential Letting Co Reviews 

719
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally responsive, highly professional, and genuinely helpful when handling everyday property management and maintenance tasks. Property owners and renters alike deeply appreciate the efficient service, timely updates, and smooth communication provided consistently throughout their entire tenancy. Some reviewers were not happy with the communication issues experienced, noting that staff members could sometimes feel unapproachable or difficult to reach when urgent problems arose. A few consumers also mentioned feeling stressed due to significantly delayed responses and prolonged periods where important property issues remained completely unresolved.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, professional,... See more

Service

Customers had positive experiences with service, often highlighting the efficient and smooth process of... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful, responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently highlighting that reviewers are exceptionally... See more

User experience

Reviewers express great satisfaction and appreciation regarding their overall user experience, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who nev... See more

Company replied

Rated 5 out of 5 stars

This lettings company are the best! They look after our property and our tenants in exemplary manner which means our tenants stay with us. But, should they decided to move out, I am certain new te... See more

Company replied

Rated 5 out of 5 stars

I have rented with The Bristol Residential Letting Co for over two years and more recently moved back with them again and honestly I could not be happier with the service. Andy Peters has manag... See more

Company replied

Rated 5 out of 5 stars

I have been using The Bristol Residential Letting Co for many years now, what a relief from the continuing legislation changes, TBRL Co look after it all. Everyone I have dealt with have been great, d... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Property Management Company
  3. Real Estate Agency

Written by the company

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

719 reviews

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No recent history of asking for reviews

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4.9

All reviews

(719)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy property owners

We have been property owners for a number of years and have always been very happy with the service provided by BR, our current property manager is Joe Lomax, he is responsive and knowledgeable in all areas. We would recommend BR.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Good afternoon Diana,

Thank you for taking the time to write these kind words, I am glad you are happy with the service I provide!

Kind regards,

Joe

Rated 5 out of 5 stars

I have always found Andy to have the solution!

I have always found Andy to be so helpful in sorting out problems and issues for the tenants and has usually already done the thinking for me and found the solution before i need to be involved or concerned.
i would certainly recommend this complete letting service to anybody who wants hassle free ownership!
Andy P

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Andy,

Thank you for your review and kind words.

I am glad you are happy with my management and trouble shooting skills, always looking for the right solution for your property.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

This company is truly professional.

This company is truly professional.

The staff are friendly
Easy to chat too
And

Helpful

They are uptodate with legislation and offer guidance where necessary to tennants.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you for your review Eric, I am glad you are happy with the service. Kind Regards Amy.

Rated 5 out of 5 stars

The best agency for tenants and landlords.

The best agency for tenants and landlords in Bristol. It’s the people that are important. At Bristol Residential the people are great. Andy Peters, Ed Forsyth and Angela Bromfield always go the extra mile to help. Fantastic.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear James,

Thank you for your kind words.

It is a pleasure to manage your properties.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Bristol Residential Lettings 5 *

I have been dealing with Bristol Residential for over 5 years, from advice on buying suitable properties to the full rental package they have been excellent. Their services cover all aspects of rental from tenant vetting to regular inspections and financial reports. I am a non resident landlord and BR give me peace of mind, the fact that their business is solely lettings means their advice is from an independent perspective.. Their staff are knowledgeable and helpful, I would like to give particular reference to Andy Peters and Amy Garrod and thank them for their excellent service.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Steve,

Thank you for your review, it is appreciated.

I am glad you are happy with the service that we provide and that it gives you peace of mind being overseas.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

The Bristol Residential Letting Co provides an excellent service.

The Bristol Residential Letting Co is a well organised and pro-active property manager. All dates for compliance and tenancy renewals are managed in an efficient manner. Regular inspection reports are comprehensive and highlight any repairs that require attention.
The service provided takes the stress out of being a property owner.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you Richard for your lovely 5* review, very much appreciated.  Kind regards Amy

Rated 5 out of 5 stars

A very professional Letting Agent

A very professional Letting Agent. Charlie Locke who manages my property is responsive and a great communicator, always keeps me up to date. Highly recommend.

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thanks for the lovely review Richard, it’s great to hear you’re happy with everything

Regards

Charlie

Rated 5 out of 5 stars

Great service and friendly team

Very happy with the service from Bristol Residential Letting over the years. I've been a long-standing client and know my property is in great hands with them. They find tenants quickly and do the vetting etc with great efficiency. My property is well looked after and my tenants are always happy. Special shout out to Charlie Locke who really gives it his all and is always prompt to reply to my emails and answer any questions I have. Thank you to Charlie and all the team at Bristol Residential Letting!

24 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thanks for the lovely review, I’m glad to hear you’re happy with everything

Regards

Charlie

Rated 5 out of 5 stars

Good quality service from Charlie

Charlie (Clifton office) is our property manager and we’ve always found him very efficient and very good with communication.
Things are dealt with clearly and quickly.

15 January 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thanks for the great review Kathy, it’s a pleasure managing the your property for you

Regards

Charlie

Rated 5 out of 5 stars

professional and efficient

A very professional and efficient Company. Our agent, Charlie Locke, makes it very easy . Reviews, utility checks, tenant issues, etc are quickly and efficiently addressed. Communications are timely and succinct. I can’t fault the service. Would definitely recommend.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Bob,

Thanks you for the 5* review, it’s always nice to receive such positive feedback.

All the best, Charlie

Rated 5 out of 5 stars

We have had a great experience over the…

We have had a great experience over the several years that our flat has been let. Amy Garrod has always been very professional, and available to speak with when needed. She has given us advice when we have needed it, and looks after our tenants well. We would highly recommend this letting agency.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much for your lovely review and taking the time to give such great feedback, it is very much appreciated.  Kind regards Amy

Rated 5 out of 5 stars

Wouldn't use any other company!

This lettings company are the best! They look after our property and our tenants in exemplary manner which means our tenants stay with us. But, should they decided to move out, I am certain new tenants will be found in super quick time so we aren't without rental income.
Our property manager, Gemma, always responds to any emails I send her almost immediately and is really fast at solving any problems that may arise.
Highly recommended in fact, I recommended them to our son and he is more than happy with their service, too.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Chris,

Many thanks again for your kind words! I’m very pleased you are happy with our services for both you and your tenants!

I’m always around if you need me!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

Gemma is always helpful!

Gemma is always helpful. Whole organisation has reassured me over introduction of renters rights bill, and helped get and renew the HMO license. Thank you!

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Anna,

Thank you for your kind review! We are always happy to assist you when needed.

If you need any further advice going forward, please do not hesitate to ask.

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

i now have 2 properties with bristol…

i now have 2 properties with bristol residential letting and i wouldn't have them with anyone else ... they are very, very good. they know their stuff and are always there to help you; a great letting company!

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much for your 5* review Annie, lovely to have such great feedback. Kind regards Amy

Rated 5 out of 5 stars

Excellent lettings management company

This company provides an excellent management service to me. They are very efficient, communication is clear, they give fair advice about problems and I believe they are also good with the tenants.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Good morning, and thank you very much for your kind post! I appreciate your positive message and am so very pleased you are satisfied with the service. Long will it continue!
Stephanie Reid - Property Manager

Rated 5 out of 5 stars

Bristol Residential - Charlie Locke

I speak regularly to Charlie Locke who provides me with excellent service and feedback. In this time of rapidly changing laws the requirement for up to date information is essential.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thanks for the lovely review, very glad to hear you’re happy with our service

Regards

Charlie

Rated 5 out of 5 stars

Charlie Lock is excellent

Charlie Lock at Bristol residential letting has always provided a good service in the full management of my rental flat. His communication is excellent and his company gets things fixed quickly. Condition reports and monthly payment reports are all performed professionally.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thanks for the kind words, it’s a pleasure managing your property for you

Regards

Charlie

Rated 5 out of 5 stars

Very helpful

Gemma, from the Southville office, was great as my property manager. Very communicative and fast response times for any maintenance issues that came up during my tenancy.

23 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Mia,

Many thanks for your review!

It was a pleasure being your property manager, and I wish you all the best in the future!

Gemma McLaughlin
Senior Property Manager

Rated 5 out of 5 stars

The Best Letting Agency I Could Have Hoped For as a First-Time Renter

As a first-time renter, I honestly couldn’t have lucked out more with a letting agency. Choosing Bristol Residential Letting turned out to be the best decision I could have made. From day one, they made what could have been a stressful and overwhelming process feel smooth, clear, and genuinely well-managed.

I was renting a flat through them for just over three years, and I can confidently say the excellent service has been consistent throughout. Communication has always been professional, friendly, and transparent, which gave me real peace of mind—especially as someone new to renting at the start.

Andy Peters has been my main point of contact and has been absolutely fantastic. He’s always helpful, approachable, and incredibly prompt and efficient when dealing with maintenance requests or any other issues. Whenever something needed attention, it was handled quickly and without fuss, which made a huge difference to my overall experience as a tenant.
I’ve felt supported and valued the entire time I’ve rented with them. I wouldn’t hesitate to recommend them to anyone—especially first-time renters looking for a reliable, responsive, and trustworthy agency.

3 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Raina,

Thank you for your kind words.

I am glad you found the whole process smooth and stress free, you have been a pleasure to manage throughout your tenancy.

It is very much appreciated that you had such a good experience that you wouldn’t hesitate to recommend us as a letting agent.

I wish you all the best in the future.

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

I have had a great experience with The…

I have had a great experience with The Bristol Residential Letting Co. Amy has been absolutely fantastic and genuinely the kindest letting agent I’ve ever had. Her genuine willingness to help has really stood out. I would absolutely recommend her and the whole company to anyone. Thanks so much for everything!

16 February 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much Anna for your lovely review and taking the time to give such great feedback, it is very much appreciated.  Kind regards Amy

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