have been buying 7 (sun)glasses here over the years. All great quality glasses, always great service and unmatched quality/price ratio. before my last purchase I went to local optician and their glass... See more
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Once again, an excellent product that meets my vision needs and with excellent frames. All at a reasonable price. It would be five stars except that the factuur contains a mysterious, useless descript... See more
The glasses are incredibly stylish and chic- I love how they look on me, especially for someone who has a bit broader face! However, they are quite heavy and after a few hours i start to feel pressure... See more
Great quality and very durable! "I'm really impressed with the glasses. The material feels high-quality and they are incredibly sturdy! There was a slight delay in shipping, but honestly, the wait wa... See more
Company details
About Brillen24.nl
Written by the company
Jouw bril vind je bij Brillen24
Met meer dan 2.000 monturen in ons assortiment vind je altijd een bril die bij jou past. Of je nu op zoek bent naar multifocale glazen, een blauwlichtfilter, een zonnebril of computerbril: bij Brillen24 slaag je altijd! Jouw favoriete bril is verkrijgbaar met enkelvoudige glazen vanaf slechts € 29, of vanaf € 129 met multifocale glazen.
Met meer dan 2.000 monturen in ons assortiment vind je altijd een bril die bij jou past. Of je nu op zoek bent naar multifocale glazen, een blauwlichtfilter, een zonnebril of computerbril: bij Brillen24 slaag je altijd! Jouw favoriete bril is verkrijgbaar met enkelvoudige glazen vanaf slechts € 29, of vanaf € 129 met multifocale glazen.
De perfecte glazen voor jou
Written by the company
- Onze brillenglazen zijn standaard voorzien van een harde krasbestendige én anti-reflecterende coating. Je kunt je bril ook bestellen met dunnere glazen of extra opties, zoals een blauwlichtfilter.
Contact info
4.3
Excellent
4K reviews
Asks customers to review
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Great assistance The help to fill up the order was so…
The help to fill up the order was so fast & very helpful. The delivery was very fast & the glasses are just perfect 👌
10 August 2025
Excellent customer support
I had a problem with the first pair of glasses I ordered - I had entered the wrong number for one of the lenses. Customer support was very helpful in clarifying the prescription and started the replacement process before I'd even sent back the first pair. The new pair are perfect and I'm very happy.
30 June 2025
Unprompted review
Very good quality and fast delivery and…
Very good quality and fast delivery and good prices
Highly recommend
15 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Have not received it
I made the purchase on june 30, I received a ‘sent’ email on 4 of july. Now 15 of july the dhl track and trace still has no update whatsoever. I sent 2 emails to their support and haven’t received any answer yet.
15 July 2025
Reply from Brillen24.nl
Beste klant,
We hopen dat dit bericht u in goede gezondheid bereikt. Onze oprechte excuses voor de problemen die u heeft ondervonden met uw recente brilbestelling. Dit is zeker niet het serviceniveau dat wij nastreven, en we zetten ons volledig in om dit zo snel mogelijk op te lossen.
Controleer later vandaag uw inbox voor meer informatie over hoe we uw zorgen kunnen aanpakken.
Wees gerust, we staan klaar om u tijdens dit proces te ondersteunen. Mocht u verdere hulp nodig hebben, aarzel dan niet om contact met ons op te nemen. Uw tevredenheid is onze hoogste prioriteit.
Nogmaals, onze welgemeende excuses voor het ongemak.
Met vriendelijke groet,
Team Brille
Ticks all the boxes.
Great value for money, excellent glasses and fast service. Really enjoying my new glasses.
30 June 2025
The prices have gone way up since…
The prices have gone way up since Brillen24 took over the company. Also, It took way too long to deliver, and when it finally was supposed to be delivered, the DHL couldn’t find the address, even though the address is very obvious. I had to go pick it up at a facility.
7 July 2025
Reply from Brillen24.nl
Beste klant,
Het spijt ons zeer te horen over uw recente ervaring en we begrijpen uw teleurstelling volledig. Dit is niet het serviceniveau dat we nastreven.
We stellen uw feedback over de prijs- en leveringsproblemen zeer op prijs en we willen dit graag rechtzetten. We hebben u een e-mail gestuurd met meer informatie. Controleer uw inbox.
Mocht u nog ergens anders mee van dienst kunnen zijn, laat het ons dan gerust weten.
Met vriendelijke groet,
Brille24
Shipping time long but the glasses worth the wait.
Shipping took longer than expected. I have received an email about the delay.
Since this was my first order from them I was worried if everything would go well but at the end both glasses (I bought sunglasses, too) were perfect for my son. He is very happy with them.
There was no way to try the glasses on, neither virtually. I did measure his old glasses and based on that we picked the size of the new ones.
5 July 2025
So so pleased …
so so pleased with the glasses....brillen24 have done exactly what I asked for and they kept me in touch with every step of the procedure.....I will definitely be ordering again.....looking forward to that as there is so much choice......thank you........sorry I made a mistake...it should be 5 stars
29 June 2025
Customer service is not reachable by…
Customer service is not reachable by phone or mail. Still did not receive the package. The take over of Charlie Temple is not a success. International shipping needs to improve
4 June 2025
Reply from Brillen24.nl
Beste klant,
We hopen dat dit bericht u goed zal bevallen. Onze oprechte excuses voor de problemen die u heeft ondervonden met uw recente bestelling van een bril. Dit is zeker niet het serviceniveau dat we nastreven en we doen er alles aan om deze kwestie zo snel mogelijk op te lossen.
Controleer uw inbox later vandaag voor meer informatie over hoe we uw probleem kunnen aanpakken.
Wees gerust, we zijn er om je tijdens dit proces te ondersteunen. Mocht u verdere hulp nodig hebben, aarzel dan niet om contact met ons op te nemen. Uw tevredenheid is onze topprioriteit.
Nogmaals onze welgemeende excuses voor het ongemak.
Hartelijke groeten,
Team Brille
Disappointed in delivery time
After many years of buying glasses from Charlie Temple and being extremely happy, the experience with Brillen24 is disappointing. The quality of the glasses was ok once we finally received them. Once ordered, the tracking information said "sent" for over a week. The confirmation email said it would arrive in 1-3 working days, but it took 11 days to arrive. I will not be giving them my business in the future.
3 June 2025
Reply from Brillen24.nl
Beste klant,
We hopen dat dit bericht u goed zal bevallen. Onze oprechte excuses voor de problemen die u heeft ondervonden met uw recente bestelling van een bril. Dit is zeker niet het serviceniveau dat we nastreven en we doen er alles aan om deze kwestie zo snel mogelijk op te lossen.
Controleer uw inbox later vandaag voor meer informatie over hoe we uw probleem kunnen aanpakken.
Wees gerust, we zijn er om je tijdens dit proces te ondersteunen. Mocht u verdere hulp nodig hebben, aarzel dan niet om contact met ons op te nemen. Uw tevredenheid is onze topprioriteit.
Nogmaals onze welgemeende excuses voor het ongemak.
Hartelijke groeten,
Team Brille
one of the order cancelled without informing
I have ordered two glasses together, one was shipped to me within 10 day. For the second glass , i was refunded without informing the reason. When i received one pair of glasses , i had check my bank statement to figure out i was refunded for the second pair of glasses. This pair of glasses was meant as birthday present.So this is a real bad communication.
1 June 2025
Reply from Brillen24.nl
Beste klant,
We hopen dat dit bericht u goed zal bevallen. Onze oprechte excuses voor de problemen die u heeft ondervonden met uw recente bestelling van een bril. Dit is zeker niet het serviceniveau dat we nastreven en we doen er alles aan om deze kwestie zo snel mogelijk op te lossen.
Controleer uw inbox later vandaag voor meer informatie over hoe we uw probleem kunnen aanpakken.
Wees gerust, we zijn er om je tijdens dit proces te ondersteunen. Mocht u verdere hulp nodig hebben, aarzel dan niet om contact met ons op te nemen. Uw tevredenheid is onze topprioriteit.
Nogmaals onze welgemeende excuses voor het ongemak.
Hartelijke groeten,
Team Brille
Family happy
Was really happy for the model that could have back the LOTTE with new prescription. But the glasses are rather tick/heavy for -2 and overall cost and duration is different in comparison to charlie tempel times. Fairly happy but not sure if it will be my go to store.
24 May 2025
Reply from Brillen24.nl
Hallo Ela,
vielen Dank für Ihr ehrliches Feedback - ich weiß es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Gedanken mitzuteilen.
Es freut mich zu hören, dass Sie froh waren, das LOTTE-Modell mit Ihrer neuen Sehstärke wieder zu bekommen. Dennoch tut es mir leid zu hören, dass sich die Brille dicker und schwerer anfühlt als erwartet, besonders bei einer Sehstärke von -2. Ich kann sehr gut verstehen, wie sich das auf das Gesamterlebnis auswirken kann.
Ich verstehe Sie auch, was die Kosten und die Bearbeitungszeit im Vergleich zu Charlie Temple angeht. Wir sind immer auf der Suche nach Verbesserungsmöglichkeiten, und Rückmeldungen wie Ihre helfen uns wirklich dabei, herauszufinden, wo wir noch besser werden können.
Bitte schauen Sie im Laufe des Tages in Ihrem Posteingang nach, um weitere Informationen darüber zu erhalten, wie wir uns um Ihr Anliegen kümmern können.
Seien Sie versichert, dass wir Sie während dieses Prozesses unterstützen werden. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Ihre Zufriedenheit hat für uns höchste Priorität.
Wir möchten uns nochmals für die entstandenen Unannehmlichkeiten entschuldigen.
Mit freundlichen Grüßen,
Team BRILLE
Great Glasses, good price
Glasses were perfect. Can see through them, so perfectly made. Decent quality for a good price. Took a lot longer to get them than i thought though...
23 May 2025
Easy to order and good prices
Easy to order and good prices. The delivery was also very fast.
The packaging from Charlie temple were prettier but quality is the same.
I missed the function to try the glasses with the camera. The glasses I ordered are a bit bigger than I expected. If they could have the app to check them with the phone would be better.
20 May 2025
Affordable & fast
17 May 2025
Very good value for money!
14 April 2025
Super service!
7 April 2025
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