Brillantshoes Reviews 

Purchased 2 pairs of shoes for my wife, the wrong size were sent & they would not replace them. Only offered 15% refund & expected me to pay for the return to China if I wanted a full refund! Also explained that things "go missing when returned to China" so don't expect a refund even if you do spend an extortionate amount to return your item.
Lesson learnt, always check the reviews when purchasing from an unknown company.

Sent the wrong item and then asked me for more money to send the correct one. Shocking service! Avoid buying from them!!

I ordered orthopaedic sneakers from Brilliantshoes.com over a month ago. I have sent them two subsequent txts to enquire when my purchase without getting a reply to either!! I have now come to the conclusion that I’ve been scammed and I hope nobody else falls foul to this company.

I ordered 1 pair of bowtie sliders in burgundy and they arrived right size and within two weeks. Perfect. Have ordered 2 more pairs, they are comfortable and seem good.

Beware they dont pay postage on refunds so you're left with costs to China.
Pretty poor service for the query and badly written.
Shoes wrong size delivered but was only offered 20% refund when it was their fault.

They offer a 20% which in my case was £7.99 after ordering 2 pairs one black and one grey costing me £39.98. Took over 3 months to arrive, they were too large, and both pairs were black.

They are very clever in telling you that you will only get a full refund if you return the shoes, or have the 20% discount and keep the shoes. They give you an exact procedure, stating that this may take a long time to return and to have all your shipping details correct. So when you read this, it puts you off returning it. The shoes are unwearable as they are too large, and I have two black pairs. I will never never use this company again. Their items are shipped from China, so you can expect the unexpected!

Sadly I can't leave zero stars. The shoes are flimsy and don't fit but when I enquired about returning them I was first told they couldn't find my order. Then they gave me a list of reasons why I shouldn't return them (they do not pay for returns even when their product is faulty), including 'your parcel could get lost in the post, which sounds suspiciously like 'We will deny your parcel ever arrived'. I was finally offered a 20% discount which is absolutely useless as I'm now stuck with shoes I can't wear. Avoid at all costs!

This is a disgusting company. They should be banned. I ordered two pairs of shoes. I got two pairs of shoes in the wrong size and the wrong product. They refused to give me back my money and wanted me to ship the items back to China at my own expense. They should be prosecuted

Kicking myself for not looking at this first. I ordered two pairs of sandals, one blue and one bronze. They sent two in bronze and the wrong size!
So disappointed and they re scamming the refund as shown here - they'll give me 20%!

Ordered shoes based upon them saying delivery would be well before Feb. 14. Did not arrive. I contacted them and tried to cancel. They said I could not since already in transit. I checked with courier they were using and they had no knowledge of shipment. Contact Brilliant shoes again.They then said they had changed couriers. Checked with new couriers. Again they had no record of shipment. Based upon this I again requested to cancel order. They said I could not and I would have to wait for the shoes to arrive. They arrived today 27th Feb....wrong size and of very poor quality. Now having trouble returning and getting refund.AVOID its a scam!!!

Absolute scammers. They sent a completely different pair of shoes to the ones I ordered and insisted I pay the postage to return them all the way to China no less! They’ve got to be kidding, they made the mistake and yet the customer has to pay out of their own pocket to return them! They offered a 20% refund if I kept them. Utterly disgusting and the UK needs to clamp down on these overseas companies posing as UK based and offering zero customer service when they make a mistake like this. Thankfully PayPal intervened and I got a refund but it shouldn’t have to be this way. Dreadful scammers, do not buy from them.

Terrible, I was amazed how bad these are, don’t buy they are rubbish

Wish I'd checked the reviews here first. All manmade materials, very lightweight, flimsy and resemblance to the advert is minimal. You certainly get what you pay for. Absolute rubbish

Boots are not leather as advertised. They are pvc or similar. They are lightweight and use only as slippers Soles are so thin you can feel small bits of grit under foot when walking on tarmac.
Gave them away to charity

I would love to show pictures of what I ordered and then the pictures of what I received. Absolutely laughable

looking at their ad it says that the shoes are made of leather, but they don't look like leather in the photo and claim they are made of 'breathable' material, yeh right, NOT.