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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more


Company details

  1. Online Marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

BUYER BEWARE

TERRIBLE WEBSITE THAT TAKES YOUR MONEY AND NEVER DELIVERS
THE PRODUCT!!!

BUYER BEWARE…..STOLE MY MONEY!

29 January 2025
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry to hear of the trouble you have had. We can see you contacted the store and they have since replied to you. Hopefully your order should arrive with you soon. If not, you will of course be refunded.

Rated 5 out of 5 stars

Brickowl is a great place to buy lego

I have purchased a great many items from quite a few different sellers on Brickowl. Overall I have had a great experience. It does take a bit of time to figure out how to get the best value for your buck. Shipping costs have gotten crazy over the last couple years and I know that most sellers try to use the most economical way possible. I have learned that the best thing to do is check the sellers minimum order amount, if it's too high for me I look to other sellers there are plenty of them on Brickowl. I have only had a couple of minor issues that were resolved amicably and quickly. There are a few sellers that have what to me are ridiculously high minimum order prices as well as very high prices for their product so I simply do not buy from them.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Lego bricks needed to complete an older…

Lego bricks needed to complete an older model. After a little investigation I found the parts easy to find within the listing. Pricing was very reasonable and I was very pleased that the 5 parts required were in stock. The ordering procedure was very easy to follow, confirmation and delivery information was very informative. Parts only took a few days to arrive. I was very pleased with my order and will use again in the future. Recommended. Thank you

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Way to Order LEGOs

I've ordered LEGOs several times through this website and never had a single bad experience. It is very easy to compare prices between stores, and the layout of the website is excellent. I would absolutely buy through Brickowl again!

7 February 2025
Unprompted review
Rated 4 out of 5 stars

Better than bricklink by far

Better than bricklink by far, more friendly user, more Minifigures product for way cheaper than most other website. The only problem is the shipping or having news from the sellers could take some times.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great for loose Lego parts from 1 pence.

Brickowl is by far the best website to find parts to build custom Lego models or to replace missing or broken parts, there are lots of stores to choose from with prices starting from 1p, this review is in response to a store called Noahs Bricks N Pieces.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Zero accountability

Great range of pieces and parts but zero accountability or ability to complain when the figurine that your 9 year old son saved $20 to buy doesn’t turn up. And the seller just says not my problem once it’s send. No route to rate sellers or complain.

12 January 2025
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry you had a bad experience with one of our stores. On the order details, in the actions dropdown, there is an issue reporting tool to report any order issues. We have contacted the store directly to request they resolve the issue and improve their customer service.

Rated 5 out of 5 stars

Find it all

Many sellers to choose from. Fair prices for shipping. Can find any part I need to complete a build. Awesome site!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Best site to buy Lego parts

Best site to buy Lego parts! The Wishlist buying mechanism is so good I don't even want to shop without it anymore. Haven't had any issues with my orders, and I've placed 62 orders over the past 4 years.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

The best place to find missing Lego parts

A well designed website/system, that finds the best deal for the customer, based on parts required, condition, suppliers stock and best total price, including postage.
With so many suppliers on board, throughout the world, it is rare not to find that missing part at a very acceptable price.

12 November 2024
Unprompted review

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