Bresseruk Reviews 53

Exceptional service. Have had a clearview 7 in 1 weather station which had performed perfectly for 18 months until the outside sensor failed to communicate with the base station. Being still within its 2 year warranty I contacted Bresser UK. Received a reply the same day from Kerin who assisted online to resolve the problem. After a few tests it was established that the sensor was at fault & Kerin arranged for a replacement new sensor to be sent. Received within 2 days. Weather station now fully working again all within 6 days of my first contact. That is what I would say is exceptional service, pleased I purchased a Bresser unit a company that responds when you have problems.

I want a refund. I ordered the grey ones

Wish I could give no stars. Ordered, and paid for, an item 2 weeks ago, 26th Jan, and received email advice that it had been collected by their carrier, Evri, on 28th Jan then heard nothing further. Checked on Evri tracking who were “expecting the item” for some days. On 03 Feb the tracking said “it’s a little bit delayed” since when I’ve had no further advice from anyone, Bresser or Evri.
I’ve tried to call Bresser on more than one occasion but couldn’t be put through to either Sales/Support or Accounts and have emailed receiving an automated response but no other reply.
Absolutely shocking service and I will be contacting my bank to see if they can assist in reclaiming the cost back.
Safe to say I won’t ever use them again.

I ordered a christmas present two weeks ago with the promise of delivery in 3-5 days. It has not arrived so far and the company are unable to tell me when it will arrive. I have been emailing for a week and they have told me their courier company said 'most items will be delivered by Christmas'. Communications took a while with the company too, and I had to chase a question on one occasion before I got an answer. I query their choice of courier, especially for expensive items of this kind, given I live in London, it's not hard to get deliveries here. Very disappointing service. I hope the product arrives in tact!

Ordered a Xmas present for my wife from Bresser UK on the 25th November. Then on the 28th November received a notification to say the was being shipped Via Evri so all appeared good. However I never received any tracking information....

Several days later I logged into my account to see the status of the order was "Not yet shipped" so I contacted them via email. On the 5th December they responded saying something about opening an investigation into the parcel.

On the 8th of December I chased again to be told the parcel may be lost and another will be shipped and tracking will be issued.

On the 15th I emailed again as I hadn't received anything. I received a generic apology saying they are extremely busy. After trying to cancel the order for a refund I miraculously received a tracking number from Evri saying "were expecting your parcel"...Bresser then said they can't refund and I will have to wait for the parcel to arrive, refuse delivery and when they receive it back they can then process a refund.

Now 2 days later the parcel status still shows its waiting to be collected by Evri.

The customer service is shocking, after spending hundreds of pounds I have zero hope of receiving the item before Xmas or a refund until well into the New Year...

If they were based in the UK I would drive to the office to sort this fiasco out.

Through no fault of Bresser, but due to my very own incompetence, I lost a "gromit", a screw from my Polaire Vixen star tracker, for astrophotography. I couldn't find the spare anywhere online. I emailed Bresser directly and asked where I could source one. I got a very quick reply, by email, with a diagram asking if the picture they'd sent included the part I needed. I confirmed it was. They sent me, free of charge the replacement I needed. They paid for the postage and I received exactly what I needed and wanted. This is such brilliant customer service and really restores my faith in business. Thank you Bresser for going above and beyond what would be expected and helping out this clumsy oaf! Thanks so much.

Clearview weather station, initially ok but temp sensor died way too quickly, Contacted support, been about two weeks now, sent proof of purchase twice and now they have got all quiet and not replied for almost a week. Update: Just heard that while the comms is poor they have actually sent a replacement sensor unit so updated the rating

Rubbish seller. Mr Helmut totally bad person. Lie like a child.
Tax frauds. they send false invoices. The goods came damaged and nobody is interested.

Excellent customer service from Bresser UK. Clear and swift communication from Kerin, who was great, and my enquiry was very well handled and resolved. Excellent product too: design and build quality.

First the good bit. The salesman, Kerin, was fantastically knowledgeable and helpful. I wanted an Explore Scientific 82deg 4.7mm eyepiece to go with my Lunt telescope. He was familiar with both and extremely helpful in my choice. The post inclusive price was virtually the same as most of the other eyepiece retailers, none of which had it in stock (in the UK), including Bresser UK, but it would come straight from Germany to me at this price, and within 5-10 days. I ordered (and had to pay for it) on 2nd November.
The not so good bit - I did, eventually, get it on the 25th November, after no end of repeated phone calls.
The bad bits. I got confirmation of the sale, and payment, by email immediately on the 2nd. However, it wasn’t until the 8th that I was told it’s about to be dispatched and got a DPD tracking code. The code didn’t work and I was surprised that it was virtually a week after I paid for it that it hadn’t even been dispatched. The next day (after phoning them) I was emailed the correct tracking code, which was with UPS. I got an invoice, through the post, from Germany on the 12th but nothing else. A phone call to bresser revealed the price on the invoice was finger trouble and nothing to worry about. However the UPS tracking still showed “label created” and it never changed to “On the way”. Several phone calls on the 15th and 16th didn’t get me any useful response. When I rang on the 18th I was told that it was finally going to be dispatched, but I could have my money back. Fair enough, but I rather wanted the eyepiece and said I’d wait till Monday (22nd) before wanting my money back. Fortunately by Friday (19th) I could see the UPS status had indeed, finally, changed to on its way, so it was now I at the hands of UPS rather than Bresser and I’d wait for delivery, which occurred on Thursday 25th. (Curiously the UPS Expected delivery date changed to the 26th, on the morning of the 25th, and then the eyepiece arrived!). What more could go wrong? I had my eyepiece. However on opening the document pouch there were 2 invoices - however these were obviously destined for Bresser, not me. They were identical, personally signed and clearly destined for Bresser’s accounts as they showed the cost of the eyepiece, rather than the retail I paid! The invoice I received in the post should have been these 2 pieces of paper and sent to Bresser (not me), and my invoice should have been with the eyepiece. Clearly the warehouse man erroneously switched the paperwork, as well as delaying the dispatch of the eyepiece by 11 days!
Pre-sale knowledge: 5 stars, Price: 3 stars, execution of order: 1 star.
I would have given less stars overall, but for the fact I DID get the item, and the price was reasonable.
Would I use them again? No.

Terrible customer service, Still waiting on delivery of order placed 7 weeks ago. Poor response to emails, asked for explanation but still nothing.

Weather station problems after battery change, very bad communication from support staff. Unable to receive outside weather information after 15 months.
No help at all.