BRB Heating Ltd Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly service, highlighting the staff's helpfulness and courteous demeanor. Many appreciate the efficiency of the engineers, who often arrive on time, communicate clearly, and leave the work area clean and tidy. The company is frequently recommended for its excellent installations and reliable service, with many expressing high satisfaction with the overall process. However, some people mentioned issues with engineers not thoroughly checking work or providing necessary paperwork, leading to follow-up visits.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As long as everything is emptied out of cupboards the workers are fine to move them about ,we went out and left them to it and they phoned us when to come home ,carpets and Lino were put back for the... See more

Rated 5 out of 5 stars

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... See more

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(294)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Incredible service, the guys did a fantastic job, it was a super hard job, with all concrete floors and stone walls, but they were friendly & helpful, also I had injured my back, and they kindly moved my fridge freezer and tumble drier back in place for me, which was a massive help.👍

10 October 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Annual Boiler Check

The engineer that carried out my yearly check was one of the best. I think his name was Graham. Extremely helpful. Thank you.

7 October 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

BRB installed new heating system today…

BRB installed new heating system today work was excellent Alistair the heating engineer was was brilliant , his work was clean very neat and no mess. The electrical guys were also excellent. Would never hesitate to recommend BRB

7 October 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Excellent service

I can only agree with the previous reviewer .A very professional service ,from the original survey through to completion . It made a major upheaval as stress free as possible .

3 October 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Have been with this company for over…

Have been with this company for over three years for my boiler maintenance they are great as soon as you call they get back to you asp to get you the help you need

2 October 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Great service !

BRB Heating Ltd installed a whole new heating system in our home .
The workers were pleasant , informative and extremely hard working .
It was a big job with a new boiler , radiators , underfloor piping and smoke and heat detectors fitted.
We went out for the day just after 8am to give them space to work and came home at 4pm to an excellent completed new heating system
They went through the install with me and showed me how to operate our new system .
We are really happy with both our new system and the service that BRB Heating provided.
Their staff are a credit to the company .

1 October 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Boiler Service

Service engineer found no problems and efficiently did service

26 September 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Arrived bang on time

Arrived bang on time, did a good job. Fast and efficient.

23 September 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Central heating installation

Can't praise this company enough, we had a new central heating system installed 11th September, all done in one day, the guys cleared up any mess, work done to a very high standard. Very happy. Highly recommend BRB Heating.

11 September 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Central heating installation

All I can say is that they are professional clean and tidy and got the job done
I would highly recommend This company 100 100%
Can’t praise them enough honestly.

30 August 2024
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Great service

Great service, BRB originally installed my boiler and have been doing the service on it every year since installation. I find the company to be very good, communication about time of visit accurate and very pleasant professional engineers. I would not use anyone else.

30 August 2024
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Excellent work!

Excellent work, completed in one day. Really happy with the result.

13 August 2024
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Boiler Service

Very pleasant, helpful engineer. Service carried out quickly and efficiently. Excellent timekeeping re appointment time.?

19 August 2024
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

We had a new boiler replaced today and…

We had a new boiler replaced today and we are thoroughly impressed by the professional manner of the tradesmen,not to mention the quality and manners of the team. They arrived on time, and without taking any breaks the installation was finished by 5pm.Before leaving they tidied up any mess, gave full operational instructions and took all the old appliances away.
I only gave 5 stars because I could not give any more definitely a 10 star company.

15 August 2024
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Would recommend

Good communication from the company, really efficient and friendly engineer. Had a new boiler put in and some radiators changed, left the place really clean and tidy. Would recommend.

15 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Very efficient ,great service

Very efficient respectful guys, bang on time ,brilliant fitting, left house very tidy .
There customer service was first class and I was kept up to date with all requirements before fitting .
Would highly recommend this company.

13 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with . Very fairly priced. Guy that serviced my boiler really good and a credit to the company.

9 August 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

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