I have just had a major service at Brayleys Cars and cannot praise them enough. They were excellent in their work, cared about the customer and provided detailed updates on a regular basis. I am so pl... See more
Company replied
Manchester Road 264, WA14 5LZ Timperley, West Timperley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have just had a major service at Brayleys Cars and cannot praise them enough. They were excellent in their work, cared about the customer and provided detailed updates on a regular basis. I am so pl... See more
Company replied
Booking was for an annual service. The booking in process was easy, throughout I was given updates on progress including a useful video survey of the car. I was notified when the work was comple... See more
Company replied
I brought in my Qashqai for its annual service and (first) MoT on the arranged day and time. The service person (Kelly) was ready for me with details and timings. She called me several times during... See more
Company replied
Very professional and customer focused team who want to do their best for customers. Brad was a huge help, explaining everything regards work being done on my car, emailing documents with... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Manchester Road 264, WA14 5LZ, Timperley, West Timperley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their customer service is always very good and staff are very helpful.

Reply from Brayleys Cars - Brayley Nissan Altrincham
The sevice team at Brayley's really took care of me. Paula especially was patient and kind enough to put me through with my requirements.

Reply from Brayleys Cars - Brayley Nissan Altrincham

Reply from Brayleys Cars - Brayley Nissan Altrincham
Excellent service from dave kind helpful patient

Reply from Brayleys Cars - Brayley Nissan Altrincham
I have just had a major service at Brayleys Cars and cannot praise them enough. They were excellent in their work, cared about the customer and provided detailed updates on a regular basis. I am so pleased with the professional approach and look forward to returning next year for my second service. Thank you Brayleys.

Reply from Brayleys Cars - Brayley Nissan Altrincham
David was really friendly and not pushy, answered any questions we had and took his time explaining everything to us

Reply from Brayleys Cars - Brayley Nissan Altrincham
What a great place, from start to finish you get well looked after.

Reply from Brayleys Cars - Brayley Nissan Altrincham
Car not washed and vac’d.
Not Informed of this omission when booked. However was informed following the service that a tree had been planted on my behalf!
Would have preferred this an option with a cash back alternative as the car still needs cleaning.
Everything made easy hand over simple top man tim

Reply from Brayleys Cars - Brayley Nissan Altrincham
Booking was for an annual service. The booking in process was easy, throughout I was given updates on progress including a useful video survey of the car.
I was notified when the work was completed and collection was straightforward. I had taken out a service plan which I’d forgotten about so it was a great (& welcome!) surprise when they informed me of the fact so I didn’t have to hand over any more cash!
I will continue using Bradley’s as both their sales and service teams are excellent

Reply from Brayleys Cars - Brayley Nissan Altrincham
From walking into the showroom for the very first time to the day we collected our new car, everybody was so helpful, understood our needs, concerns and answered all our questions honestly. Very pleased with the customer service and would definitely recommend.

Reply from Brayleys Cars - Brayley Nissan Altrincham
Simon and Gareth were both very helpful throughout the process of getting my new car. They were friendly, professional, and made everything straightforward and stress-free. I really appreciate their help and would definitely recommend them.

Reply from Brayleys Cars - Brayley Nissan Altrincham
I brought in my Qashqai for its annual service and (first) MoT on the arranged day and time. The service person (Kelly) was ready for me with details and timings.
She called me several times during the day to update progress and the car ready when I called to collect. I also received a text-link to a video health check on the underside. My MoT charge was included in my service plan, so there was nothing to pay!
A great experience!

Reply from Brayleys Cars - Brayley Nissan Altrincham
I recently bought a car from Brayley Nissan Altrincham, I've waited 3 months so that i could give a realistic review that was fair and balanced.
I'd looked at several cars and had a shortlist of three to choose from.
One of the dealerships in Derby just messed me about regarding the price of the car, so it was down to two.
Brayley Nissan Altrincham i can honestly say were excellent in the way they treated me from the very first time i contacted them regarding the car i was interested in.
Tim Jeffries looked after me and was thoroughly professional throughout, their was no sales pressure just honest answers to any questions i asked and nothing was too much trouble.
A really nice guy who is good at his job in my honest opinion.
Three months on i am really pleased with my car purchase from Brayley Nissan Altrincham. I can only say good things about how i was treated, a truly professional company who treat customers really well.

Reply from Brayleys Cars - Brayley Nissan Altrincham
From the initial enquiry and the video from Rhys it was a dream to deal with all staff. The car is exactly what was described. Handover also fantastic. Yes I live in Scotland but I’d happily travel back to Brayleys for my next car

Reply from Brayleys Cars - Brayley Nissan Altrincham
The staff are very efficient and helpful.

Reply from Brayleys Cars - Brayley Nissan Altrincham
Friendly team, easy check in, kept updated, car ready when I needed it thanks

Reply from Brayleys Cars - Brayley Nissan Altrincham
The service I received from Brayleys was excellent, they explained what wouldhappen, carried it through and were faultless

Reply from Brayleys Cars - Brayley Nissan Altrincham
My car was dealt with quickly on Monday after breaking down on Sunday. It was a Software problem.

Reply from Brayleys Cars - Brayley Nissan Altrincham

Reply from Brayleys Cars - Brayley Nissan Altrincham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.