The service and recall work was carried out first thing which meant I got the car back at a reasonable time Staff friendly and effective, especially when I asked to be shown how to operate the back... See more
Company replied
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I was given a fixed time to arrive and assurances that my service would be done within 2 hours. It was completed as promised with courtesy and efficiency. I waited in a comfortable area with free acce... See more
Company replied
Didn’t receive a reminder for annual service and MOT. Communication was poor. Unanswered phone when trying to book and also on service day no answer when seeking progress report. This was important t... See more
A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through t... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Ewell By Pass, KT17 2PU, Epsom, United Kingdom
- 020 8394 1441
4.6
Excellent
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite
Polite, well informed staff who was able to provide me with the information I needed.
19 October 2026
Unprompted review
Can't fault them
Excellent help from Honda in understanding the costs. All work carried out on time.
21 October 2026
Unprompted review
Efficient Timely and cost effective
Efficient Timely and cost effective
21 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Robin, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The service department at Brayley Honda…
The service department at Brayley Honda are very helpful , excellent service
20 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The service and recall work was carried…
The service and recall work was carried out first thing which meant I got the car back at a reasonable time
Staff friendly and effective, especially when I asked to be shown how to operate the back, third seat belt.
The under floor video was helpful
The booking process worked fine
12 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
very professional
very professional, reasonable, low pressure sales people, selling confidence and reliability, though i am still wondering about having bought 8 year old tyres.
6 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Roderick, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Friendly staff
Friendly staff, smooth servicing experience, great time keeping.
6 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Roger, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service as usual.
2 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great experience
Great experience, major service and MOT done, communicated well and was sent a video of my car in the garage. Returned on time and cleaned. Thank you.
1 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were very helpful in arranging a…
Staff were very helpful in arranging a time to suit us. We dropped the car off at 5pm and it was ready to pick up the next morning. All very efficient. Staff were very courteous and helpful.
1 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Rosamund, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good service especially with…
Very good service especially with current staff shortages
30 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Friendly and helpful service always
Excellent Friendly se
26 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Garry, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Staff is friendly and informative
Staff is friendly and informative, Brayleys really look after my car very well. Thank you
18 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Manuel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Easy to arrange
Easy to arrange, prompt drop off and pickup with status updates provided during the service. Clear documentation and explanations. No issues at all.
25 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Andrew, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Car Service
I booked my Honda Civic in for a service. I received a professional and friendly service.
I don't have any complaints.
24 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Tony, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Collection and return car service…
Collection and return car service excellent, Colin was very responsive re need for early return to attend a funeral.
24 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Geoff, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Karen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Courteous and prompt attention
I was dealt with promptly and courteously at the Service Reception, having already checked in on-line.
I had a similar experience when I collected my car later that day.
I liked the introduction of a video detailing the Vehicle Health Check.
22 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Christine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Courtesy and Efficiency
I was given a fixed time to arrive and assurances that my service would be done within 2 hours. It was completed as promised with courtesy and efficiency. I waited in a comfortable area with free access to wonderful batista style coffee. What's not to like !
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Iain, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car was collected early
Car was collected early, which was good.The service & MOT were all fine & it was nice to see the video of the underneath of my car!! Excellent reporting from Honda once everything was completed & the car was brought back in really good time. Very happy!!
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ewell
Hi Wendy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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