The entire process, as ever was so efficient, informative and I was kept fully in the loop. I was beyond impressed, that the Technicians discovered a dangerous bulge in the front nearside tyre - almos... See more
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Helpful, friendly sales executive. Happy to answer all our questions. Not at all pushy and we felt like valued customers. Car was ready and we were assisted to set up phones and other settings. Us... See more
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Been long term customer of Brayleys and previously Crown in Bushey. Went in midday with an issue. Available mechanic quickly identified the matter and Service checked and assigned a mechanic to do... See more
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Service and MOT carried out on time, pleasant experience, no queuing, no waiting, no hassle. Asked if possible car to be ready by 1pm, was all done by 12.30. Nice wash and vacuum too.
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom
- 02089503311
4.5
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
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Very quick
Very quick. Excellent feedback. Car wash included in service
20 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Fast and done it perfectly
12 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service and MOT carried out on time
Service and MOT carried out on time, pleasant experience, no queuing, no waiting, no hassle.
Asked if possible car to be ready by 1pm, was all done by 12.30. Nice wash and vacuum too.
15 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Suzanne, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great staff
Good rapport with staff, repair job finished very quickly & efficiently
14 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Robert, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Pete, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They collected the car and delivered it…
They collected the car and delivered it back for its service and MOT, informed me of what might need to be done and the cost, I could then make an informed decision! Service excellent as always!
13 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I came in for mot at 8-45 and didn’t…
I came in for mot at 8-45 and didn’t get my car back until 1pm I think a booking system with definite times so you can work out your own schedule.
12 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Dear Gary,
Thank you for taking the time to share your feedback following your recent visit for an MOT.
I am sorry to hear that your appointment took longer than expected and that the turnaround time impacted your schedule.
While MOT slots give us a dedicated time to receive the vehicle into our workshop, testing and necessary administrative checks can occasionally take a little longer during peak operational periods. However, I completely understand your point regarding clearer scheduling and will review our booking processes with the team to see how we can improve our efficiency and communication.
Thank you again for bringing this to our attention, as it helps us to improve our service. We hope to welcome you back in the future for a smoother experience.
Kind regards,
David Cook
Head of Business Brayley Honda
Honda Bushey Heath 5 * experience
Excellent experience easy and fast Catarina was fantastic helpful, professional and just a lovely person and a real credit to your business
30 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly staff and quick and efficient…
Friendly staff and quick and efficient service
8 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Barry, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Consistently outstanding service!
The entire process, as ever was so efficient, informative and I was kept fully in the loop. I was beyond impressed, that the Technicians discovered a dangerous bulge in the front nearside tyre - almost certainly from a pothole - which saw the tyre replaced with a fresh Michelin. Furthermore, the dealer even washed & vacuumed my car! Thus, the 5 stars are well deserved. Furthermore, I am most grateful to Lee Emmett for the service/MOT and Andy Parkes, who checked the suspension in August following a pothole strike. Review from David
8 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Elisabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I was happy with their service
I was happy with their service, from booking for annual service and MOT .
I was informed about the extra work that was neededand the cost of it.
5 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Neena, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Quick resolution of issue
Been long term customer of Brayleys and previously Crown in Bushey. Went in midday with an issue.
Available mechanic quickly identified the matter and Service checked and assigned a mechanic to do the repair straight away. All done in an hour. May have had job fixed bit cheaper elsewhere, but immediate efficient resolution made me go with Brayleys.
2 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Lloyd, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Helpful and friendly
Helpful, friendly sales executive. Happy to answer all our questions. Not at all pushy and we felt like valued customers.
Car was ready and we were assisted to set up phones and other settings.
Using online documents could be awkward at times but Brayleys are obviously used to older customers who need more assistance!!
Personal service can never be replaced by AI answering calls! Well done Brayleys for not capitulating to this trend!
29 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Carrie, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Bushey staff the best in the Brayley…
Bushey staff the best in the Brayley group!!
26 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Joseph, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service carried out while I waited
Service carried out while I waited. Comfortable seating area with tea and coffee available. As promised took about an hour and a half. Interesting health check video e-mailed to me afterwards.
23 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Roy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Easy booking very friendly greeting…
Easy booking very friendly greeting from customer service member informed on what was going to happen while the vehicle was with Honda, service and MOT carried out on time with regular updates on progress and when vehicle would be ready for collection,
Whole service excellent from booking process to collection
24 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Alfie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
As a loyal Honda driver for 35…
As a loyal Honda driver for 35 years—with 3 CR-Vs currently in our family—I’ve used Crown Honda Bushey for a long time. Over the last two to three years, I noticed a decline in the extra customer perks that kept us coming back, like complimentary car washes and MOT service discounts. It honestly had me considering switching garages or changing brands altogether.
However, my visit two days ago was a complete turnaround. I raised these points with the team, and they listened! My car received a great wash after its MOT, and I was thrilled to learn they are starting to bring back customer perks from September. The service was quick and smooth because I know the staff so well—huge thanks to Michael, Lee, and Christina for being so friendly and helpful.
This positive shift gave me enough confidence that I’m now planning to upgrade to the new CR-V! I really hope they continue bringing back the full MOT discounts and service promotions, as it makes staying with Honda an easy choice. Highly recommended!
22 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Aiad, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very efficient
Very efficient, keep you posted as the service is being done, great staff who have been there for many years.
Highly recommended
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Sue, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys were helpful as always and I…
Brayleys were helpful as always and I commend Gonçalo Suares for his excellent service and friendly manner.
17 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great Service
Great Service. Took my Civic in for first MOT and annual service at 8pm. It was ready just after 1pm. My car was washed and valeted. The service desk staff was amiable, acted promptly and was attentive.
17 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Bobsie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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