Bravissimo Reviews 

Called in to the Chester branch of Bravissimo, hadnt made an appointment, but needed some expert guidance on a suitable bra for an up coming wedding. Due to medication had packed on a few (loads) pounds especially in the bust area & felt very 'matronly' in my current underwear. Had a fantastic consultation with Jacqui, who completely understood my insecurities. She explained that not only the importance of correct sizing of the bra, but also the style, makes a difference. Left with 3 perfect bras, and a renewed confidence in my fuller figure. Va Va Voom. So many thanks!
One constructive criticism id like to feed back to the company, can you please make the straps on you multiway bras a little longer, would make it far more comfy.
Overall a really positive experience. Will certainly be my future lingerie shop.

Exceptional service today from your two lovely lady staff members in the Edinburgh Castle Street branch. They went out of their way to help me find the perfect sports swimsuit for aquafit that resists chlorine therefore is longer lasting than, say, other companies like Freya. I only buy sports swimsuits from your company because they last much longer than other brands. They also offer the best support compared to other sports swimming costume brands. They are more expensive but justifiably so. Many thanks for such a great customer experience this morning. These two ladies deserve credit for their impeccable service.

This was my first time appointment and first time to visit a Bravissimo store. I went to the Oxford Street branch. I received a 1 to 1 fitting experience.
I remember that right at the start I made it clear I was looking for cupped bras with back support and for wearing during high impact exercises. The fitter suggested something with back support, and a sports bra. The trouble was, the first few bras selected for me all had lace on them - which I can't stand (personal preference.) They were definitely not what I was looking for. I turned round and reminded her that I asked for cupped bras not laced ones, to which the fitter replied, "we'll try these first then the cupped ones." So for what felt like the first half hour or so I tried on laced bras of different designs and sizes. When I said I didn't like any of them, I was finally able to try on some cupped ones. Until then I felt like I was just going through the motions - and wondered if it was some company briefing to make customers try the laced ones first? It was very puzzling.
Other than that part of the experience the rest was good and I came away with two great cupped bras in different colours and a sports bra. Two months on, one of the cupped bras has started to rub against part of my back making it sore, but in general they provide good support and serve their purpose.

I booked a fitting appointment in the Edinburgh store and arrived on time but still had to wait about 10 minutes to be seen. Once I was taken through, the fitter seemed to be managing several appointments at once so there were long gaps where I was waiting in the changing room between checks and trying on additional sizes.

The whole appointment ended up taking longer than expected and I had assumed that booking a specific time slot would mean a more one-to-one experience. It felt quite disjointed and not as personal as I’d hoped.

After having the bras for a week, I also feel I may have been fitted incorrectly - they’re uncomfortable and don’t seem to fit well, which is disappointing after going through the fitting process.

That said, the manager has since been in touch and rectified the situation, which I really appreciate. It’s reassuring to know that feedback is taken seriously and acted on although it has ended up costing me two trips into town and around £20 in parking.

Really helpful staff and excellent fitting with good range and pretty styles for larger cup size that I haven’t found in any other shop.

Just been to the Liverpool branch with no appointment for a fitting, I got one straight away and Fay who served me was brilliant, got what I wanted and I hope Fay get this message. Thank you

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I had a great experience at Bravissimo, King Street Manchester . Even though the store was really busy and Penny was clearly rushed off her feet, she was still incredibly helpful, patient, and attentive. She took the time to make sure I had everything I needed and never made me feel rushed. Excellent customer service – thank you!

I have just been in for a fitting to the king street bravissimo store and had a fitter named Jackie,
On approach she seamed ok but a little hostile I explained to her what bra I wanted and the fitting size and she said she would bring some bras to try,
She then came back with a ugly bra when tried on was way to big and not a good fit I told her this and she said ok and went to get more bras,
I was then presented with a few bras that again were all the wrong size when I said I didn’t like the one I had tried on she said why? In a sharp manner I said it feels wrong and she said no it’s just the back so I said no it’s the bra all over,

Jackie then got another few bras and a final
One of which again was totally wrong the wrong size all bras the opposite of what I wanted at this point I felt I was getting nowhere so when she tried to come in and after knocking she asked was I ready so I said no and she then tried to push her way in at this point I was getting dressed to leave completely unhappy at a horrible experience and still no bra I’ve been going for years and always been treated with respect and had lovely girls today was a big disappointment

I normally buy my bras on line from Bravissimo, but decided to visit the store in Manchester City centre as I needed to purchase swimwear. Being an older women I was a little apprehensive to say the least. Angelle very quickly lay my fears to rest, having good product knowledge, bringing me plenty of choice in both sizes and designs, nothing was too much trouble and I didn’t feel rushed, can’t praise her enough. It was so nice to be served properly.

I’ve used Bravissimo now for the last 10+ years (not through choice) and I’ve had a variety of experiences and services. My most recent experience was when they were too busy to fit (not an issue) but were happy for me to try things on, yet they still had to get everything I wanted from the back and keep coming through to the changing room for me to ask for other options etc. This ‘system’ just didn’t work, the ladies were too busy and it made little difference time-wise to them fitting me and it was frustrating from my point of view having to keep waiting a long time when I know exactly what I wanted. Upon entering the changing rooms I was asked the size and what I wanted (32JJ and a bikini top), I specified I’m only interested in plunge with underwire. The two options I was then brought were both full cups and one was in a 32KK? I was told they were the only plunge options they had, yet even the website states they’re full cups. With no luck on what I had actually asked for, I decided to grab another bra while I was there. I asked the lady for two specific styles in a specific colour and size, just one style was brought in two sizes. Then I asked again another time for the other style, she came back saying they didn’t have X size (but that wasn’t the size I had asked for). So I asked another time, when it was eventually brought it wasn’t the colour I had asked for. Overall it was just a nightmare experience. If they don’t have the time or willingness to help you then you should either be able to pick everything off the shop floor to try yourself or close the fitting rooms completely. This visit, plus the numerous visits where staff have just ignored my requests because they think they know better, really make me avoid coming in to the store as much as I can. There also is not enough options for plunge bras and bikinis in my size (30K), or anything else for that matter. It’s very disappointing when I’m limited to this one store and the experience and options are so awful.

So happy with my fitting by Emily in Liverpool, felt like a new woman leaving in the bra i’d bought! Don’t know why I’ve been buying bras from elsewhere when I know Bravissimo are the best!

I had a really positive experience with Bravissimo, even under difficult circumstances. My order was unfortunately cancelled due to a warehouse fire — something totally out of their control — but the support I received was excellent.

The lady I spoke to on the online chat was friendly, efficient, and incredibly helpful. She quickly helped me check if a nearby store had the items I was looking for, and at the same time, processed a fast refund with no hassle at all.

It’s rare to find customer service that stays calm, kind, and solutions-focused during unexpected situations. Big thanks to the team — I’ll definitely be shopping with Bravissimo again!

Rushed service meant I didn’t get the personalized fitting I was expecting and the quality of the bras was poor - not structured enough for my bust size and I was falling out of the sides. Went out of my way to try based on reviews but was disappointed.

Jen W at the Manchester store was just brilliant when fitting me for a post mastectomy bra. She was really considerate and very helpful. I didn’t feel self conscious, despite it being my first fitting post op. I’d happily recommend Jen to anyone in the same situation. She was great.

I went into the Oxford store with my daughter. She’s 12, very large busted and desperately needed help with bras for her. From when we entered the store the staff were lovely and made my daughter feel at ease. Our appointment was with Erini, well what can I say. We were there over 90 minutes. She’s was more than helpful, bought out and fitted every style of bra to see what was right for her shape and size. So so knowledgeable. She even talked her through how to fit her bra on properly everyday, what to do, what not to do and we left the store with 2 fully fitting bras. 10% discount for under 18s was nice surprise also! My daughter feels confident and so much more comfortable now as previously she was so conscious of her boobs. I will be asking for Erini every six months when we go back for a refitting so I pray she’s still there. Honestly, staff members like her make a store! It’s just a bra but it’s changed my girl for the better. Eternity grateful to you x

Fantastic experience at Manchester and service. The staff are very knowledgeable.

I popped into the Glasgow Bravissimo shop today hoping to get fitted but didn’t have an appointment. One of the very polite staff members asked if I could come back in an hour as there was a free appointment then which I took. Upon my return, I was shown upstairs and met the lovely Cameron who was so kind, attentive and polite. Cameron listened to exactly what I needed and wanted and was just so helpful. I left with two beautiful bras which I love. Thank you so much :)

My experience at Bravissmio was extremely disappointing. The lady who served me was called Martyna and I felt that she was not supportive at all. She instantly gave me the wrong bra size and persistently told me that this would be the perfect fit for me even though I told her several times that I know it’s not the right size and it has a huge gap in the cup area of the bra. I would’ve appreciated that she listened to my concerns instead of trying to make a sale from me. I also felt that she took a very patronising approach when it came to my height which had nothing to do with my experience and laughed when asking if the hooks were too high in the changing room? I have never been spoken to this way in a retail store and feel very disappointed that she couldn’t do her job properly. I felt very vulnerable and felt she did not consider my feelings. This was my first time in a store like this and I’m shocked that this is how a woman could feel leaving this store. I felt that she was just trying to sell me something and I am glad that I didn’t, and would not reccomend revisiting this store.

Got fitted today in store by Olivia and she was super helpful. I quickly and easily found three beautiful bras that fit great and were so comfortable, so I bought them all! It was a really pleasant experience that I couldn’t recommend enough. So happy I finally have bras that are comfortable to wear and give me the support I need. Many thanks :)

I bought two Fushion bras from Bravissimo Newcastle in April, one of them has already got wires showing through under the bust and material come away, these bras were fitted by Bravissimo so it is not because the fit is incorrect-never had this issue with Curvy Kate bras.