I have been using this company for years. Never had a problem ordering is easy as are returns. Only problem is their gift card if you send something back it appears you loose your money. Tried to call... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good delivery but the sizes vary so wildly that you have to buy many sizes and return the ones you don't want. This would be fine if they actually offered free returns - they don't. You get penalised... See more
After years of frustration with overpriced stores with bras that barely fit, I found Brastop and I'm never going back. As someone wearing a 36G, finding pretty and supportive bras in Germany is... See more
Company details
Written by the company
D-K cup lingerie and swimwear experts, making women feel fabulous about their curves since 2003.
Contact info
United Kingdom
- 0208 861 1945
- support@brastop.com
- www.brastop.com
3.2
Average
18K reviews
Replied to 64% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bras I have purchased are amazing…
The bras I have purchased are amazing and delivered super quick (I purchased the unlimited delivery).
However I do have an issue with returns being processed. I send my return on the 14th April, tracking says its been received but still no refund. And that's why its not a 5 star review.
1 May 2022
Unprompted review
Always excellent service.
1 May 2022
Good selection of choice
Good selection of choice, found exactly what I was looking for and it fits fabulously
30 April 2022
As I'm a 34JJ finding it very difficult…
As I'm a 34JJ finding it very difficult to find a comfy bra. The wire as under considerable stress always breaks through either in middle or underarm which then makes rather virtually unwearable without doing yourself a mischief. So much so often now without a bra. Not great but no option.
Most bras lasting me 6 weeks
30 April 2022
Reply from Brastop
Hi,
Thanks for your review.
I'm sorry you're having trouble finding a supportive and comfortable bra, especially when large. I personally recommend Panache, but please do contact the virtual fitters on our sister site as they'll be the best people to help you: https://www.curvykate.com/pages/virtual-bra-fitting
I hope this helps.
Best wishes,
The Brastop Team
The best thing I ever did for my boobs!
I've always had problems finding beautiful bras in my size! Even though it's still a bit limited, it's a much better selection! Lots of beautiful colors, looks n reasonable prices! I'm so happy!
And the return policy! It's so smart! If you're in doubt about size, order a couple sizes, find the right size n send the rest back in the bag they came in!
30 April 2022
Happy customer
The order arrived promptly and all the products are well made. Returns process is easy but this time i nailed it as have found the size that works for me with curvy kate so am delighted with my purchases. Good quality and affordable prices, great ranges and choice of colours and styles.
30 April 2022
never heard back from customer support
never heard back from customer support, impossible to negotiate returns if you are american.
29 April 2022
Reply from Brastop
Hi,
Thanks for your review.
I'm so sorry you haven't received a response from our Customer Service Team yet. They are currently dealing with a backlog of emails as fast as they can, and we hope to be caught up over the next couple of days.
In the meantime, our returns procedure and policy here: https://us.brastop.com/pages/returns
We recommend USPS as we understand them to be the cheapest, at approximately $25 (but please do shop around). Please be sure to ask for tracking but you do not need an expediated service which pushes the cost up.
I hope this helps.
The Brastop Team
Very disappointed
It took a long time for the bras to arrive. The delivery guy did a terrible job. And what’s most frustrating was that one of the bras that I got is made from itchy material so I can’t even wear it
29 April 2022
Reply from Brastop
Hi Michal,
Thank you for your review.
Our estimated delivery to Isreal is 14 working days, your order was delivered within 9 working days. We are sorry if you feel like this was not fast enough.
If one of the items purchased is not to your liking, you are of course welcome to send it back to us. Please see our returns policy here: https://www.brastop.com/pages/returns
Best Wishes,
Brastop Team
Good quality products
Good quality products, fast service. Will 100% use again. Also reasonable prices
29 April 2022
Reply from Brastop
Hi Claire,
Thank you for your review, we really appreciate the time you took to share it with us!
Best Wishes,
Brastop Team
Service gr8 unfortunately product didnt…
Service gr8 unfortunately product didnt suit but would still use Brastop x
28 April 2022
Reply from Brastop
Hi Janice,
Thank you for your feedback.
We are really sorry that the item purchased was not suitable but we hope to see you again very soon!
Don't hesitate to let us know if we can assist with anything.
Best Wishes,
Brastop Team
Reply from Brastop
Hi there,
Thank you for your kind review, we really appreciate it!
Best Wishes,
Brastop Team
32dd is a little smaller than other…
32dd is a little smaller than other bras this time and in the cup has less material
28 April 2022
Reply from Brastop
Hi there,
As the fit may vary on the brand and individual style, please don't hesitate to let us know if you have any questions when it comes to the fit!
You are of course welcome to return any unsuitable items back to us for a refund too.
Best Wishes,
Brastop Team
Excellent selection of products
Excellent selection of products. My shipment was swiftly shipped to Belgium. Will definitely order from them again :)
28 April 2022
Reply from Brastop
Hi there,
Thank you so much for your fantastic review!
Best Wishes,
Brastop Team
Quality Surpasses Price
a little slow to ship but WELL worth the wait! high quality and kind service.
28 April 2022
Reply from Brastop
Hi Lilliana,
Thank you for your lovely feedback.
Happy to confirm that your order was shipped within 24 hours and delivered within 10 estimated working days.
Don't hesitate to let us know how we can improve your 1 ⭐ rating!
Best Wishes,
Brastop Team
Absolutely loved my purchase
Absolutely loved my purchase! A bra that actually fitted & very comfortable! I shall definitely use again… pleased I have found someone that does larger sizes at reasonable prices 😊
27 April 2022
Reply from Brastop
Hi Jenny,
Thank you for taking the time to leave us a review!
We are very happy to hear that your experience with us was an amazing one.
Best Wishes,
Brastop Team
The bra didn't fit and the process was…
The bra didn't fit and the process was easy to send back and get a refund.
27 April 2022
Reply from Brastop
Hi Kat,
Thank you for taking the time to leave us a review!
Best Wishes,
Brastop Team
Reply from Brastop
Hi there,
Thank you for taking the time to share your experience with us, we very much appreciate it!
Best Wishes,
Brastop Team
Reply from Brastop
Hi Kari,
Thank you for your fantastic feedback!
Best Wishes,
Brastop Team
Reply from Brastop
Hi Claire,
Thank you for taking the time to share your experience with us, we very much appreciate it!
Best Wishes,
Brastop Team
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