Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.
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Review summary
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Reviews shaping this summary
I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have th... See more
Excellent service I ordered 2 pairs of riva shoes and they are excellent, so comfortable and soft leather perfect I did review the shoes from other customers before I bought them I always bought... See more
I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed. Item is exactly as described, great price and arrived super quick. Really pleased... See more
Company details
About Brantano UK
Written by the company
Starting in Belgium in 1962, two Brothers created a chain of retail stores specialising in footwear for Men, Women and Children. Originating in a small factory in East Flanders; Brantano evolved into a chain of shoe shops and established itself as a family store throughout the UK in the 1990s.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- hello@brantano.co.uk
- www.brantano.co.uk
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
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Paid over £100 for boots that didn't…
Paid over £100 for boots that didn't arrive! Yet they took off the payment, didn't give me a confirmation of purchase email, nor did I get the boots...!?
Update: I eventually got what I ordered, but the experience still wasn't great! It was on me for not placing my email correctly, still the website needs an email confirmation plugin!?
12 November 2025
Unprompted review
Great website easy to view and…
Great website easy to view and find.Delivery is perfect thanks to all.
18 October 2025
I purchased skechers boots that were…
I purchased skechers boots that were cheaper from Brantano than buying them direct. The delivery was very quick. I would definitely buy again.
18 October 2025
Great item, speedy delivery
I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed.
Item is exactly as described, great price and arrived super quick. Really pleased with the purchase or my off road trainers.
10 October 2025
Unprompted review
Excellent customer service
Excellent customer service. I had to return a pair of Skechers boots as they did not fit.
After contacting by email, I received a prompt reply and my refund.
27 September 2025
Unprompted review
Horrible and rude customer service
Horrible and rude customer service. Parcelforce lost the parcel and after a month and multiple phone calls they claim it is now sent back to the sender.
The sender refuses to acknowledge and continually repeats the tracking which I can also see but is incorrect claiming they attempted to deliver which they didn't - we have cameras all around our property and delivery attempts have not been made.
A good business vs. bad business is established when something goes wrong. As the seller, these guys can claim compensation through Parcelforce which I can't but they refuse to take any responsibility.
Would have been a customer for years and I ordered shoes for my kids and wife but never again am I dealing with this amateur business.
30 September 2025
Unprompted review
Brantano - good price and speedy dispatch.
Brantano were very quick to provide an invoice and dispatch the item (skechers trainers) to me. The item arrived promptly, was the correct size and in perfect condition. The price was very competitive too.
Nice job.
4 September 2025
Unprompted review
Good quality footwear at a low price…
Good quality footwear at a low price and a speedy delivery
18 August 2025
Hassle free return
No problem exchanging for smaller item. Would have appreciated free returns though
Competitive prizes.
18 August 2025
Excellent customer service from…
Excellent customer service from Karishma, many thanks!
28 August 2025
Unprompted review
Was told I would receive a refund in 5…
Was told I would receive a refund in 5 to 7 days. We on day 9 now and still nothing. No reply to emails.
8 August 2025
Unprompted review
Great first-time customer experience
Excellent first-time customer experience buying a pair of Skechers slip-in trainersfrom Brantano's online site and the best ever price I have seen for this particular brand and style - and its a style in Skechers current stock, not an old or discontinued line. My order arrived promptly and well packaged. Would definitely order ftom this company again based on my initial consumer experience using them.
1 August 2025
Unprompted review
Excellent service
Excellent service - quick delivery was kept well informed and a brilliant price
18 July 2025
Avoid this store at all costs
Avoid this store at all costs. I’ve never encountered such poor service from an online retailer. They consistently fail at the basics:
• I received a damaged item
• It takes them up to 72 hours to respond to emails, leaving you in limbo with no resolution
• They offered just a £5 discount (item value £115), so I chose to return the product
• Calling their customer service gets you nowhere. They refuse to help and insist only the person handling your original email can process your case. This policy is baffling and incredibly inefficient
I would strongly recommend shopping elsewhere.
25 July 2025
Unprompted review
Scammers
On placing the order in error I immediately sent an email to ask to cancel and it was ignored. I received a receipt for the purchase and then a thank you for signing up with us! I had not signed up with them and then on receiving my email they said too late to cancel.
I shall never buy from this company again especially as the same shoes are on Amazon for much less than I paid. What a rip off.
21 July 2025
Unprompted review
Reply from Brantano UK
Hi Jane sorry you did not have a good experience shopping with us. Orders are processed very quickly — which means once they’ve been dispatched, we’re no longer able to make changes.
If any changes are needed, we recommend calling us as soon as possible after placing your order, as this gives us the best chance to intercept and adjust it in time. We do state this on the website.
The Brantano Team
Excellent customer service.
I would say that I have received excellent customer service.
Prompt and courteous in all respects.
22 July 2025
Unprompted review
Excellent value
Recently rediscovered Brantano since they went to online only and I was not disappointed. Excellent value and found exactly what I was looking for at a bargain price. There was a small issue with the delivery address but I got in touch with the courier who got my items to me at the 2nd attempt. Packaging was some of the best I’ve seen. Will certainly use again in future.
14 July 2025
Unprompted review
Fantastic customer service regarding a…
Fantastic customer service regarding a faulty product. Very quick to respond, and understanding to the issue. Would highly recommend moving forwards.
13 June 2025
Unprompted review
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