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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting specific individuals for their outstanding service and ability to make the process smooth and stress-free. People are very satisfied with the excellent service, noting the quick responses, efficient ordering process, and prompt delivery of their orders. The products themselves are frequently described as high quality and looking exactly as expected. However, some customers were dissatisfied with the service, mentioning issues where the company was unable to deliver a requested design or the final product differed from what was approved. A few other people also felt that there were delays in their orders due to payment processing issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Service

Users describe positive interactions with service. Many customers praise the excellent, friendly, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast delivery times,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality of items, noting... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

I have enjoyed working with Codi very much, professional, prompt and even entertains my oddball sense of humor. Brands Up is quickly becoming my go to supplier. I look forward to many future projects.... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Leeanne. From start to finish, her service was outstanding, she was professional, friendly, and went above and beyond to ensure everything ran smoothly. What stood o... See more

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Rated 5 out of 5 stars

I've been a client of Brandsup since the day they opened. Sasha and Dudu are an absolute pleasure to deal with. Their expertise, knowledge and friendliness, make the whole process so easy, from start... See more

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Rated 5 out of 5 stars

The Agent that helped me Cody was briljant ..very supportive, very helpfull and it was an utmost pleasure to have bought the materials from him. Even when I made a mistake with the order he assisted... See more

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Rated 5 out of 5 stars

I would highly recommend Brands Up - especially dealing with Cody. From my first interaction to my last he responded almost immediately and had solutions for everything. All the products look exactl... See more

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Rated 5 out of 5 stars

Simon deserves employee of the year! He helped me quickly destress with pens I needed for a wedding order. Will definitely recommend to everyone to buy from them.

Company replied

Rated 5 out of 5 stars

Listen if you’re looking for someone who’s fast, efficient, professional and affordable Brands Up has got you!!! Thank you so much for being my knight shining armour. You definitely pulled a rabbit... See more

Company replied

Rated 5 out of 5 stars

The salesperson Quinton kept on following up on my enquiry and assisted in answering all my many questions. My order was available in record time! I also love the quality of the items I ordered! I wil... See more

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Rated 5 out of 5 stars

Same day follow up upon my email enquiry - Friendly staff - very accommodating through every change we wanted. Delivery was prompt and product is excellent. Very happy with our final product.

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Rated 5 out of 5 stars

Team was responsive, quick, informed me of my options and made it possible to quickly get what I needed even when the cost of the order was small! You've earned my business. Your competitors are st... See more

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Rated 5 out of 5 stars

Leanne and the team were amazing. I was impressed with the team s understanding of my requirements and their suggestions. The delivery was prompt,and the ordering process was straightforward and... See more

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Rated 5 out of 5 stars

My experience was excellent. The team provided quick responses and maintained constant communication throughout the process. I never had to follow up or worry about anything because I was always kept... See more

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Rated 5 out of 5 stars

Caitlin such a great assistant. Needed my order to be completed sooner than standard delivery date and she ensured delivery was on time and assisted will all queries . Very excellent in her work. Dia... See more

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Rated 5 out of 5 stars

They are very much friendly and knows how to talk with clients and you will never regret buying at brands up,best service that you can dream off and trust then when delivery online it reaches faster t... See more

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Rated 5 out of 5 stars

From the first email sent, they responded very quickly,was super helpful,and gave such good advice for speedy delivery when all my suppliers were still closed. Products are very good quality. Thank... See more

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Rated 5 out of 5 stars

The person contacting me from the very first step, kept contacting me about the process and decision making. All was explained to me properly as I used Brand sup for the first time. Quality of the cl... See more

Company replied

Rated 5 out of 5 stars

I dealt with Cody - who was amazing. He followed up on a regular basis which was very reasuring. The packaging is also very professional. Would recommend Brands Up. Thanks

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Rated 1 out of 5 stars

I am extremely disappointed with the service I received. From the outset, the team was unable to design my product according to the expectations clearly communicated. When I attempted to cancel th... See more

Company replied

Rated 5 out of 5 stars

I was assisted very quickly and professionally. Additionally, my order was dispatched and received before I could follow up. The quality is excellent and just what we were looking for. We will be... See more

Company replied

Rated 5 out of 5 stars

Excellent service Placed my order after midday on the 15th of Jan, was delivered the following day on the 16th of Jan . Was getting updates every step of the way. Well done. Will surely order again... See more

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Rated 5 out of 5 stars

Amazing customer service Leeanne Khan was great to work with and was a life saver during a crisis It was an absolute pleasure working with her, her responsiveness and professionalism was top tier

Company replied

Rated 5 out of 5 stars

I had a crisis and had to have the shirts that I have ordered by a certain day and Brands up kept their promise and I had my shirts exactly when I wanted them. The quality is amazing and I will defini... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful experience working with Leeanne Khan from Brands Up. She was professional, friendly, and very attentive to our needs. The order was delivered successfully, and everything arrived ex... See more

Company replied

Rated 5 out of 5 stars

Reaan was responsive and on the ball. The design team were also attentive to details. Products arrived on time. Product quality is even better in person. Will definitely use them again.

Company replied

Rated 5 out of 5 stars

Quinton assisted with great service and quick turnaround and regular updates with our order for branded ticket wallets and luggage tags. I will definitely use Brands Up again in the future!

Company replied

Rated 5 out of 5 stars

My time frame was ridiculous, such short notice was scared I was not gonna get help considering the short notice. But I spoke to Cody. From the first day he called me he was so friendly and made me f... See more

Company replied

Rated 5 out of 5 stars

Super easy process, quick to respond and always keen to help. Definitely our go-to when it comes to branded products!

Company replied

Rated 5 out of 5 stars

Customer service & etiquette is on point. Everything about the service is so amazing and how they always quick to respond to customers whenever they need attention is so helpful and relieving ❤️🙏🏾

Company replied

Rated 5 out of 5 stars

Sasha and the team is amazing! They always go the extra mile and ensures you understand what is happening. I would highly recommend them

Company replied

Rated 5 out of 5 stars

I truly appreciate the friendly and amazing service and how quickly Brands Up were able to assist with my order. Will definitely be back. Thank you!

Company replied

Rated 5 out of 5 stars

The communication has been amazing, when the product I ordered wasn't in stock, I was offered an alternative and then was delivered within a couple of hours. Will definitely use Brands Up again in the... See more

Company replied

Rated 5 out of 5 stars

I had a few interactions with their staff regarding my delivery address and they were a pleasure to deal with. The order was received a day after placing it, which is an exceptional turn-around time.

Company replied

Rated 5 out of 5 stars

Staff is efficient, get's the order done asap. Never have to ask when the order will be ready. I get regular updates.

Company replied

Rated 5 out of 5 stars

Second time ordering with Leeanne and i must say she doesn't disappoint, material is out of the world and she never got the sizes wrong, here is to more business

Company replied

Rated 5 out of 5 stars

I got my seed pencil book set. Excellent product, exceeded expectations! The quality is top-notch and the supplier was very professional. Highly recommend 👍 5/5 stars😊

Company replied

Rated 5 out of 5 stars

Great service from Leeanne. We also got our order within the communicated ETA

Company replied

Rated 5 out of 5 stars

Super speedy delivery. Ordered on Wednesday evening and package was delivered this morning. Great quality in the product.

Company replied

Rated 5 out of 5 stars

Quinton has been great at following up and service delivery .We will definitely use your services due to his diligence

Company replied

Rated 1 out of 5 stars

Wish I could give a zero as 1 star is too high. No matter what feedback a customer can give for this business to improve, their ability to find excuses why they are not in the wrong is completely... See more

Company replied

Rated 5 out of 5 stars

Seamless, efficient, and clear communication from start to finish. My order was completed within minutes, and my parcel arrived within three business days. Very satisfied with the service.

Company replied

Rated 5 out of 5 stars

I would like to thank Quinton for his excellent service the whole process was seamless My order was delivered the next day,I am a very happy customer.

Company replied

Rated 5 out of 5 stars

Communication was great Order received quickly and product is exactly as stated. Made my experience stress free

Company replied

Rated 5 out of 5 stars

Leeanne is a wonderful asset to the company, she's friendly, helpful and gets our stuff 100% done.

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised with the turn around time since ordering to delivery. The service was truly excellent!

Company replied

Rated 5 out of 5 stars

I loved the projects I bought. Reflective shirts are well made. Will definitely buy some more projects.

Company replied

Rated 3 out of 5 stars

I liked the service when it comes to updates and follow up but didn’t like the fact that the order was delayed by amount not reflecting on your side

Company replied

Rated 5 out of 5 stars

Easy to work with, great quality, a wide variety of choices, and speedy delivery.

Company replied

Rated 5 out of 5 stars

Company was very professional and kept me well informed throughout the process. Our items were made perfectly and according to our specifications.

Company replied


Company details

  1. Promotional Item Store
  2. Clothing Wholesaler
  3. Corporate Gift Supplier
  4. Printed Clothing Store
  5. Promotional Products Supplier
  6. T-Shirt Company

Written by the company

At Brands Up, we specialise in branded promotional items, corporate gifts, and custom-branded corporate clothing that help businesses across South Africa grow their brand visibility and make a lasting impression. Whether you’re looking to impress clients, reward staff, or create memorable event giveaways, we offer the largest selection of promotional products to suit every style, industry, and budget. Our mission is simple - to help your brand stand out from the crowd in the right way. With our expert branding services, nationwide delivery, and commitment to exceptional quality, we ensure your promotional merchandise reflects your company’s values and professionalism. We’re proud of our 4.9★ Google rating from over 500 customer reviews, a testament to our fast delivery times, excellent customer service, and products that exceed expectations. From corporate apparel and workwear to unique branded gifts, every order receives personal attention to ensure the final product represents your brand perfectly. With Brands Up, you’ll enjoy fast turnaround times, competitive bulk pricing, and a dedicated team that’s passionate about bringing your vision to life. Whether you need a handful of branded items or thousands of corporate gifts, we make the process easy, efficient, and enjoyable - so your brand shines at every opportunity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best service ever

I ordered 30 water bottles for our rugby team. Delivery was super fast. I will recommend your service to anyone. Thank you for your excellent service 🙏🏻

20 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Deserey, thank you for the fantastic review!

We’re thrilled the water bottles arrived so quickly and that your rugby team is all set. Fast, reliable delivery is something we take pride in, especially when teams are counting on it.

We truly appreciate the recommendation and your support — wishing the team a great season ahead! 🏉

Rated 5 out of 5 stars

Leanne was so helpful

Leanne was so helpful, we had a conversation that lasted the whole month before I could make a decision. I recommend them.

23 February 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Gliss, thank you for the kind words and for sticking with us through the process!

Big decisions sometimes take time, and we’re glad Leeanne could support you every step of the way without any pressure. That’s the approach we believe in — helpful, patient, and focused on getting it right for you.

We really appreciate the recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Profesional to the max!

They responded very quickly. You can chat with them via WhatsApp, which is way quicker than email, but flexible for those of us who can't always speak over the phone.

They weren't pushy, especially when I told them that we might get a sponsor and we have to wait. They waited two weeks without nagging.

Then when we got the go ahead, they were quick and delivered within the timeframe.

23 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Jasper, this is fantastic feedback — thank you for taking the time to share it!

We’re really glad the flexibility worked for you, especially being able to communicate on WhatsApp without any pressure while you waited for the sponsor to come through. That’s exactly how we believe business should be done — responsive, patient, and respectful of your timeline.

And once you were ready to move, we’re pleased we could step in quickly and deliver as promised. We truly appreciate your trust in us and look forward to working with you again.

Rated 5 out of 5 stars

Excellent service and quality product!

23 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Thank you, Liezel, for the fantastic feedback and the 5-star rating! ⭐
We’re thrilled to hear that you were happy with both the service and the quality of the product. Your support means a lot to the team, and we truly appreciate you taking the time to share your experience.

We look forward to assisting you again soon!

Rated 5 out of 5 stars

Start to end

Start to end - quick assistance and progress report for each step. Product look and quality is exactly what we wanted. Great service, thank you!

18 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Delmos, thank you for the fantastic feedback!

We’re really pleased to hear the process felt smooth from start to finish, with clear updates along the way. Knowing the product quality and final result matched exactly what you had in mind is the best outcome we could ask for.

We appreciate the support and look forward to assisting you again soon!

Rated 5 out of 5 stars

Simon deserves employee of the year

Simon deserves employee of the year! He helped me quickly destress with pens I needed for a wedding order. Will definitely recommend to everyone to buy from them.

17 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Anne-Marie — this is brilliant, thank you!

“Employee of the year” might just be locked in for Simon after this one. We’re so glad he could step in quickly and take the pressure off, especially with something as important as a wedding order.

Really appreciate the recommendation — it means a lot. We look forward to helping you again soon!

Rated 5 out of 5 stars

Leeanne Khan

Leeanne Khan
thank you so much for the great service and fast delivery.

13 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Thank you for the great feedback Hennie! We’re delighted to hear that you experienced great service and fast delivery. Leeanne will really appreciate the recognition — she always goes the extra mile for our clients. We look forward to assisting you again soon! 😊

Rated 5 out of 5 stars

Great service

The communication has been amazing, when the product I ordered wasn't in stock, I was offered an alternative and then was delivered within a couple of hours. Will definitely use Brands Up again in the near future.

5 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Vanessa, thank you for such wonderful feedback!

We’re really glad we could turn the situation around quickly when the original product wasn’t available. Making sure you still received a great alternative — and getting it to you within a few hours — is exactly the kind of service we aim to deliver.

We truly appreciate your support and look forward to assisting you again very soon!

Rated 5 out of 5 stars

Great service from Leeanne

Great service from Leeanne. We also got our order within the communicated ETA

9 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Sne, thank you for the awesome review!

We’re delighted to hear Leeanne took great care of you and that your order arrived right on schedule. Delivering on our promises and keeping things running smoothly is exactly what we strive for.

Really appreciate the support — we look forward to working with you again!

Rated 5 out of 5 stars

It was good I didn't have trubel…

It was good I didn't have trubel getting it I'm very happy

9 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Elize, thank you for the lovely feedback!

We’re really glad everything went smoothly and that collecting your order was easy. Hearing that you’re happy with the experience means a lot to us.

We appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars

Beautiful cups with great quality

Beautiful cups with great quality. They make every cup of coffee feel special

9 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Mantoa, thank you for the lovely review!

We’re so glad you’re enjoying the cups. There’s something special about good quality drinkware that makes those coffee moments even better, so it’s great to hear they’re adding a little extra enjoyment to your day.

We really appreciate the support and hope you enjoy many more great cups of coffee!

Rated 5 out of 5 stars

The communication and service was…

The communication and service was great.
Thank you Leanne.

2 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Kay, thank you for taking the time to share this!

Great communication and reliable service are things we pride ourselves on, so it’s wonderful to know that stood out during your experience. Leeanne will also be really happy to hear your kind words.

We appreciate the support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Super easy and quick

Super easy process, quick to respond and always keen to help. Definitely our go-to when it comes to branded products!

5 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Maddison, this is fantastic to read — thank you for the support!

We’re really glad the whole process felt smooth and that our team could jump in quickly whenever you needed assistance. That’s the experience we work hard to deliver.

And being your trusted choice for branded products? That’s something we truly value. Looking forward to working together again soon!

Rated 5 out of 5 stars

100% Excellent Service

100% Excellent Service, everything is what I asked for, good communication, reasonable pricing, quality material, and very good with time sensitive order, would absolutely be working with the brand again.

5 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Sphephelo, this is amazing feedback — thank you!

We’re thrilled everything came together exactly the way you wanted it. From clear communication to quality materials and delivering on a time-sensitive order, that’s the level we aim for every single time.

We really appreciate the support and look forward to working with you again soon!

Rated 5 out of 5 stars

Seamless experience

Easy to work with, great quality, a wide variety of choices, and speedy delivery.

4 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Amy — we really appreciate the kind words!

It’s great to hear that the process was smooth and easy to work through. Having plenty of choices, delivering great quality, and getting orders out quickly is exactly what we aim to deliver every time.

Thanks for the support — we’d be happy to assist you again anytime.

Rated 5 out of 5 stars

Outstanding Service from Leeanne Khan

We had a wonderful experience working with Leeanne Khan from Brands Up. She was professional, friendly, and very attentive to our needs. The order was delivered successfully, and everything arrived exactly as expected. Leeanne kept great communication throughout the process and made the entire experience smooth and pleasant.

3 March 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Thank you, Royal Kings School, for such an incredible review!

We’re so happy to hear that your experience with Leeanne was such a positive one. She takes great pride in making sure every order runs smoothly, and it’s fantastic to know her professionalism, friendliness, and communication made the whole process easy and enjoyable for you.

Your feedback means a lot to our team, and we truly appreciate the opportunity to work with you. We look forward to assisting Royal Kings School again in the future!

Rated 5 out of 5 stars

Thank you!

It was just a very well made shopping website! And service was very helpful!

16 February 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Carter — this is fantastic to hear!

We’ve put a lot of focus into making our online shopping experience seamless, simple, and frustration-free, so knowing you enjoyed using the website really means a lot. Pair that with helpful service, and that’s the full experience we’re committed to delivering every time.

Thank you for the awesome feedback and for choosing us. We’re excited to assist you again soon!

Rated 5 out of 5 stars

The order processing was fast and…

The order processing was fast and collection was not a hustle. And we love our new lunch boxes.

27 February 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Dipalisa, this is great to hear — thank you!

We’re glad the entire process was smooth from order to collection. That’s how it should be. And even better that you’re happy with the new lunch boxes — that’s what it’s all about.

We appreciate your support and look forward to the next one!

Rated 5 out of 5 stars

Excellent service

Excellent service ! Quick turnaround times and friendly staff. Thank you

24 February 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Maryke, thank you for the fantastic feedback!

Quick turnarounds and a welcoming team aren’t just goals for us — they’re standards. We’re glad that’s exactly what you experienced.

We appreciate you taking the time to share this and look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent

Excellent communication. Quick turnaround time.

25 February 2026
Unprompted review
Brands Up logo

Reply from Brands Up

Thank you, Natascha!

We really appreciate your feedback. Clear communication and quick turnaround times are priorities for us, so it’s great to know that stood out in your experience.

Thank you for your support — we look forward to working with you again soon!

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