Everything went perfectly from start to finish. Our contactperson M. De Koster was very polite and helpful. The two man who came to put everything together at our office did an amazing job and too... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Import of my front desk furniture directly from Poland with Polish driver accompanied by his wife. Nice people, wearing face masks at all time. Swift installment of the desk. No problems encountered a... See more
Mike and his crew are top. Right knowledge, correct pricing and perfect delivery. No slip ups, just perfect. Keep up the god work ! Kurt Buelinckx, Managing Partner @ ICT-B Associates BV
Good product and a variety of product. We suffer delay on our order due to low stock and annual closing but the customer service contacts us directly to ask if we want refund or if we have time to wai... See more
Company details
Information provided by various external sources
Waar kan ik terecht voor een ruim aanbod aan kwaliteitsvolle kantoormeubelen? Ontdek het assortiment van Brand New Office!
Contact info
Tweekapellenstraat 10, 1540, Herne, Belgium
- +32 2 310 98 30
- info@brandnewoffice.be
- www.brandnewoffice.be
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful in choosing the right chair
5 June 2026
Very satisfied - I recommend
I looked for days for the perfect home office desk and every time i found something promising i noticed the websites were unclear and incomplete with info. Not Brand New office - Their website is excellent, pricing and options are clear, options on delivery and assembly are transparent and easy to find. I received my desk and it was exactly what i wanted.
Why not 5 stars then? Well, the email confirmation of the purchase says a week prior of delivery an email will be sent confirming; that never happened - instead, i got calls from an unknown number which i almost didn't pick up, but did because it was persistent - it was the delivery company they work with calling to set up a date. Considering how upfront they were throughout the whole process, i wish they had been with this too.
Now i Know what to expect and will be happy to order other pieces from them. Thank you for the good service!
20 March 2026
Client experience on top
Client experience on top - very responsive and adaptive based on our specific need.
5 March 2026
Excellent
BNO is very responsive, they keep their promises (even óverdelivered!) and act as an advisor instead of a company just trying trying to make money. Highly recommended so far.
27 November 2025
always good and friendly!
13 November 2025
Good prices - good service
Good prices, good service and follow-up... But delivery of the wrong parcel (reason why I give 4 stars only)
14 November 2025
Used BrandNewOffice already several…
Used BrandNewOffice already several times before. Always perfect service.
11 March 2025
The delivery was on time was done…
The delivery was on time was done quickly and everything was cleaned after the installation, it was a pitty that the installers did not speak French or Englisch so a conversation was not possible.
16 January 2025
A company to recommend
Communication was smooth. The company thought along for the right solution. We were correctly informed about the delivery date and the final delivery was faster than planned.
20 December 2024
Repeat customer
I am a repeat customer. The first time around I had a very good experience both in my interaction with the founder/owner of the company and with the quality of the products I had ordered and their delivery to my house. My second experience was equally enjoyable. Great service and great products!
4 October 2024
I got great service from start to end
I got great service from start to end. Great value for money and fast delivery.
15 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.