Brandalley Reviews 

I used BrandAlley for the first time recently and am still waiting for my post shat two weeks. have tried to stop BrandAlley sending me constant frequent advertising emails without success. I will never use them again whatever quality product I receive. Terrible customer service!

Ordered 3 items and paid £7.95 for next day delivery. On the confirmation email it said that one item would be about 3 weeks before the delivery (even though they took my money for delivery the next day). The other 2 items have still not arrived. So much for paying £7.95 for next day delivery

I ordered two items, only one was sent but they didn't refund the missing item. I complained to PayPal but Brandalley lied to PayPal, saying they sent it. They then confirmed by email to me that the second item is not in stock. BUT they won't tell Paypal. They even erased the record of my order on my client account page but I took screenshots before.
Ils ont menti à Paypal !

J'ai commandé deux articles, un seul a été envoyé mais ils n'ont pas remboursé l'article manquant. Je me suis plaint auprès de PayPal mais Brandalley a menti à PayPal en disant qu'ils l'avaient envoyé. Ils m'ont ensuite confirmé par email que le deuxième article n'était pas en stock. MAIS ils ne le diront pas à Paypal. Ils ont même effacé l'enregistrement de ma commande sur la page de mon compte client mais j'ai déjà pris des captures d'écran.

Missing items from order. No response from customer services when complained.

Love this company never any issues .. they state deliver on items so delays are not a surprise.. massive bargains .. I do seem to miss out on mulberry each time sadly ..

Order is now over 10days later than expected delivery and absolutely no contact from brand alley to explain, apologise or offer a solution, on line chat is an automated robot so no help . Avoid!, I wish I had

Appalling and disgraceful! Ordered a gucci scarf for my mothers birthday,
They created an order and label and item was never delivered! Called to enquire and I was told it’s showing on the tracking as delivered! They are a complete fraud please please do not purchase anything from them. I have chases with Royal Mail too who confirmed the order has not even made it to to the warehouse. They are refusing to refund and it makes sense why they have the sales on to entice more people to purchase. I have never had issues with delivery, with any other reputable company and shopping online . I hope Trading Standards can offer to query their fraudulent business.

I tried to return a fur gilet but the site refused to issue a code for scanning at the post office so I sent it by first class post instead. Having informed BrandAlley with proof of receipt they are now denying receipt of the goods which means I may have to pay £300 for something no longer have.

Never again !

The worse company ever!!!
Purchased 2 jumpers on 11th November.
Firstly delivery was supposed to be on 5th December (almost 1 month).
I received only 1 jumper on 5th December.
So contact l d customer service & was told that 2nd jumper will be delivered on the 8th.
By 10th no sign of jumper.
Contacted them again ,no reply .
After 3 emails finally got reply that they 3 days to find out what happens .I asked for a refund .
The next morning refund appeared as pending,but by the evening dissapeared .
Contacted them again ,no reply .They try to make it look like they gave a refund then cancelled .
Had to contact Citizen Advice to help to get my money back .
If you have an issue with this company report it to Citizen Advice ,they will report it to Trading Standarts .This company has to be stopped cometing fraud .

What an absolute disgrace, ordered bedding which was described as blue. Arrived quickly but was Teal/green so then contacted customer service with no joy!! Repeated messages and still same confused answers. No responsibility taken for mid representation of goods so now in process of returning package. Don’t use this company… absolute waste of time.

Orfered a furniture item it arrived damage. I immediately contacted Brand Alley. They informed me that the goods were provided by a 3td party. Despite explaining my contract is with Brand Alley they will not arrange a return. I will have to instigate proceedings in the Small Claims Court. Beware, beware, beware

Just washed ironed my new bedding from Brandalley The Lyndon Company - every item has a flaw. Isn’t it illegal to sell goods that are seconds without saying so?
Disappointed and let down - still waiting for the Phase Eight I ordered. Wondering if these will be flawed too.
As someone said would have been better going to TK Maxx or Amazon - at least you can return and not have to pay the delivery and return postage. Don’t bother I won’t in future!

Order was apparently sent (1 day after ordering), then 2 days later i got a message that I will receive a refund as the order had been returned. I hadn’t even received the order, and certainly didn’t return.
According to Fedex tracking, a label had been create, but the package had never been sent.

Absolutely useless company. I ordered a ladies size 6 croc. Goods delivered quickly,but received a ladies size 10. Mens 8.
Thinking they just throw anything in a box and send out.
I don’t recommend and won’t be using Brandalley ever again.

Ordered a bag that has never arrived
The tracking from Royal Mail said they were waiting for it ..Kept checking for a week still not received from Warehouse sent Brand Alley emails and proof and with no apology just been told the bag is lost!!
After reading other emails I’m wondering was it ever in the warehouse! So now wait for refund Will not use them again.

I wish id see 80%+ people review this as one star.

These people are conmen. I placed an order 1st May and over 3 weeks later i havent had the item, no email on shipping status and their website says the item is 'Delayed'.
How can they be allowed to be selling stock they do not possess

Will never use this website again

Absolutely rubbish they don't deserve a star. They have not fulfilled the order. I have been waiting 2 weeks for my order on expensive jacket. I contacted them multiple times and they tell me that, my order and my account is not on their system. I send them proves the invoice and picture with my account. They don’t refund the amount.
Will never buy from this company again.

Absolutely rubbish. Don’t normally write reviews but will out of principle. Bought 6 chairs from the company at over £1100. Told us to buy the chairs and they will give us the sign up discount after the purchases of £60. After approximately 11 separate emails over 2 months still not received the money when promised by 3 separate people. Given up chasing as clearly a huge job to refund what they promised in the email.

Really disappointing - still not received products.

I have been waiting 2 weeks for my order of some pretty expensive towels. I actually ordered for guests that were coming to stay.
I keep just being told they will arrive tomorrow but never get an update email to say they have officially been sent. No real apologies at all.
Will never buy from this company again.

Extremely disappointed and angry with BrandAlley. I ordered a Swimming Costume through the company and specifically read the Delivery & Returns at the bottom of their home page. It does not mention anything about not being able to return Swimwear! I only discovered this as I was about to fill in my returns label! Apparently you have to drill into their Terms & Conditions to find a further Clause. Surely this should be mentioned under Delivery & Returns in the first instance. Very angry and disappointed and shall definitely never use again. Also, cost for returning items is outrageous!