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Review summary
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Customer service was excellent, very helpful indeed. The items we bought look very smart and are very comfortable. In addition we ordered a replacement cushion box liner because our old one had beco... See more
Company replied
Easy ordering from great Bramblecrest website, which details the various parasol models and options. Delivery was within declared timeframe, for which in this heat we are grateful. The high quality 3... See more
Company replied
I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I... See more
Company replied
Company details
Written by the company
Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.
Contact info
Hanger 9, Aston Down Business Park, GL6 8GA, Stroud, United Kingdom
- 01285760974
- customersupport@bramblecrest.com
- www.bramblecrest.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Parasol broken
I was happy with the delivery although it took longer than stated, however I am now awaiting a reply from a phone call and email to customer services as I cannot use my parasol as it is broken.
I spoke to and emailed customer services on Monday 15th June, thank you, I look forward to hearing from you. Karen Chamberlain
27 May 2026
Reply from Bramblecrest
Thank you for your feedback. I'm sorry that there was a short delay in our response to you. I understand that we have now ordered a replacement parasol for you.
Kind regards
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Poor communication
No problem with the furniture itself as we already had a large garden set by Bramblecrest. Main issue is with communication. Ordered the furniture on 04/05/26 with a 5 to 7 business day delivery advertised on the website. As we hadn't heard anything by the 15th, I did an online chat, but I think it was with an AI bot of some kind, which just gave a vague reply to say that you were busy. Eventually got a message on the 25th to say that it's going to be delivered soon. Furniture delivered on the 27th, a full 23 days after the order. It would have been nice if there was some communication early on to say that there was going to be a delay.
27 May 2026
Reply from Bramblecrest
Thank you for your feedback. I’m sorry for the delay and the lack of communication. You shouldn’t have had to chase for updates, and I completely understand how frustrating that must have been. This has been an exceptionally busy year and at times we have struggled to keep up with demands. Regrettably, we fell short in this instance, and for that, we offer our sincere apologies.
Kind regards
The Bramblecrest Team
Waiting in anticipation
I am sorry to give you a three star rating, but I am still
waiting for part of my order, and until this is complete,
I will not be able to give you a full experience of your
service and company.
26 May 2026
Reply from Bramblecrest
Thank you for your feedback. I'm sorry for the delay in fulfilling your order. One item is currently out of stock but due to arrive in mid July. As soon as it arrives we will get this despatched for you. Thank you for your continued patience and understanding.
Kind regards
The Bramblecrest Team
Great product and customer service
Bought a garden dining set (L-shaped) and a further order for a protective cover. Found the website very easy to use, received email confirmation and quick delivery.would definitely buy from them again.
15 May 2026
Reply from Bramblecrest
Thank you for your lovely feedback. We’re delighted to hear you’re happy with our service and will pass your comments on to the team.
Kind regards,
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your kind feedback; it’s truly valued by our team.
Kind regards,
The Bramblecrest Team
It's a lovely table and chair set but with a caveat
It's a lovely table and chair set. Elegant and robust. Seats and cushions are very comfortable and well-made. However, the instructions are not just poor but wrong which caused some frustration until I broke the rules and worked it out for myself. Such a simple thing to get right especially if one is paying for a high end table.
22 May 2026
Reply from Bramblecrest
Thank you for your feedback. We're delighted to see that you are very happy with your furniture. However we are sorry to hear that you found some inaccuracies in the instructions. Thank you for bringing this issue to our attention. We’re committed to improving our products including the instructions and your message is a valuable part of that process. If you would like to provide any specific feedback on the instructions please feel free to email customersupport@bramblecrest.com so that we get this rectified.
Kind regards
The Bramblecrest Team
Easy online order and very quick…
Easy online order and very quick delivery.
Just a small order but very much needed cover to replace our previous bramblecrest one.
Have had our furniture quite a few years now and we are still so very happy with it all
26 May 2026
Reply from Bramblecrest
Thank you for your lovely feedback. We’re delighted to hear you’re happy with our service and will pass your comments on to the team.
Kind regards,
The Bramblecrest Team
Excellent service came as soon as…
Excellent service came as soon as available .
Very good quality
26 May 2026
Reply from Bramblecrest
Thank you for your kind feedback; it’s truly valued by our team.
Kind regards,
The Bramblecrest Team
Fantastic customer service from Tracey…
Fantastic customer service from Tracey at Bramblecrest. Such great care and attention and really appreciated.
Catherine
12 June 2026
Unprompted review
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the service you received. Your feedback means a lot, and we’ll be sure to pass on your praise to Tracey.
Kind regards,
The Bramblecrest Team
Furniture covers
Great product keeps my furniture dry and looks good. Very strong material
26 May 2026
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Helpful on the 'phone but slow to get back to me
Positive and helpful interactions on the 'phone but slow to get back to me when emailing. The time it took to get a quote was a bit painful. Can't talk about the product yet because delivery hasn't yet happened.
18 May 2026
Reply from Bramblecrest
Thank you for your feedback. We are delighted to hear that you found our customer service team helpful and supportive.
We would, however, like to apologise for the delays you experienced in receiving a quotation and responses to your emails. During our busiest season, we experienced exceptionally high levels of demand, which unfortunately impacted our response times on occasion.
We appreciate your patience and understanding, and we are continually working to improve our processes to ensure a better experience for all our customers.
Kind regards
The Bramblecrest Team
Helpful staff and great product
Rohit was very helpful over email and product turned up on time and looks great!
27 February 2026
Reply from Bramblecrest
Thank you for your fantastic feedback, we’re delighted you’re happy with our service and will pass your kind comments on to Rohit.
Kind regards,
The Bramblecrest Team
Faulty Prague furniture set
Posting this again as you seem to have not verified and then ignored my wife review. I am the purchaser so hope you can verify and reply to this.
Purchased the 9 seater Prague Corner Sofa Set from your stockist Charlies (who have been excellent as a go-between). It was delivered with a wobbly bench seat, one of the legs seems shorter. When we raised this matter we were told to make sure that all bolts were tightened evenly. We did this but it did not resolve the issue.
We now need a replacement part and have been told that it will take 16 to 18 weeks. This seems unreasonable as the predicted date to purchase a new set is 8 weeks?
We also noticed that the middle supporting leg of the longer sofa does not touch the ground either? Not sure if this is by design or a separate issue.
Would love Bramblecrest to share their thoughts on these issues.
19 May 2026
Unprompted review
Reply from Bramblecrest
Hello - apologies for the delay - we have now responded to your wife's feedback. I have copied our response below for ease of reference.
Thank you for your feedback. I'm sorry to see that you had an issue with your furniture set. Unfortunately the replacement you need is out of stock so has to be ordered direct from the factory which is why the lead time is longer than you would expect. The middle supporting leg on your sofa is designed to be shorter and only touches the ground/provides extra support when you sit on the sofa.
Kind regards
The Bramblecrest Team
Beautiful addition to the garden
Beautiful addition to the garden, superior quality furniture and coverings.
Thank you for arranging speedy delivery and for your excellent customer service
20 May 2026
Reply from Bramblecrest
Thank you for your kind feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Reply from Bramblecrest
Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards,
The Bramblecrest Team
Garden Furniture cover
The garden furniture cover we ordered arrived on time and we put it in our garden to protect the outdoor furniture from the rain etc... - works brilliantly and, with the loops at each corner, can be used to anchor the cover to the chair legs, meaning it stays in place when the wind gusts.
19 May 2026
Reply from Bramblecrest
Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the quality of our furniture.
Kind regards,
The Bramblecrest Team
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