The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
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Replied to 97% of negative reviews
Typically replies within 24 hours
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Easy enough website to navigate as…
Easy enough website to navigate as always some great products to pick from 🤓🥃🤘
20 December 2025
Reply from The Bradford Exchange
Hi Valerie,
Thank you for your great review! We’re delighted to hear you find our website easy to navigate and enjoy the range of products available. We really appreciate your support.
Merry Christmas and a Happy New Year! 🎄✨
Reply from The Bradford Exchange
Hi Nichola,
Thank you for your lovely review! We’re so pleased to hear your order arrived quickly and was well packed and secure. We really appreciate your kind words.
Merry Christmas and a Happy New Year! 🎄✨
Excellent and prompt service
Excellent and prompt service.
Delivered in plenty of time for Christmas!
16 December 2025
Reply from The Bradford Exchange
Hi Michael,
Thank you for your wonderful feedback! We’re delighted to hear you received excellent and prompt service, and that your order arrived in plenty of time for Christmas.
Merry Christmas and a Happy New Year! 🎄✨
Really easy sit3
Really easy site to use and plenty of payment options which gives you choice brilliant
Nice and fast dispatch
17 December 2025
Reply from The Bradford Exchange
Thank you for such a great review! We’re delighted to hear you found the site easy to use and appreciated the range of payment options, having choice really does make a difference.
It’s also great to know your order was dispatched quickly. We really appreciate your feedback.
Merry Christmas and a Happy New Year! 🎄✨
Good but better communication needed
Order a present for Xmas, when ordering just said standard delivery left a couple of weeks and made contact via live chat agent said we'll it's 6 to 12 weeks for delivery, this wasnt a problem but could have been communicated better which then I wouldn't have needed to contact them.
Item has arrived and I am very happy with it.
9 October 2025
Reply from The Bradford Exchange
Hi Martin,
Thank you for your review and for sharing your experience with us. We appreciate your feedback regarding delivery communication and understand how clearer information at the time of ordering would have helped avoid the need to contact us.
We’re pleased to hear that your item has now arrived and that you’re very happy with it. Your comments have been noted and will be used to help us improve how we communicate delivery timeframes in the future.
Thank you again for your feedback and for choosing us.
Kind regards
Customer Support
None delivery twice,!!
None delivery twice,!!
Same item, gift for 60th birthday.
Absolute shambles.
Good at taking the money out, just dont deliver.
I have been in touch done all that. One of these companies you cant get in touch with.
9 November 2025
Reply from The Bradford Exchange
Hi Thomas,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the item was intended as a special birthday gift. Please accept our sincere apologies for the disappointment caused.
While we do work with third-party courier partners and unfortunately do not have direct control over their delivery processes, we fully appreciate that this does not lessen the frustration when an order does not arrive as expected.
Please be assured that even when our delivery partners confirm an item as delivered, we will always ensure that customers are not left out of pocket. In cases like this, we will make sure a full refund is provided where appropriate.
We’re sorry again for the inconvenience and thank you for taking the time to share your feedback.
Kind regards
Customer Support
Great service from the company. Poor service from the courier.
Quick and easy purchase. Great service and ultra fast delivery.
Item was well-packaged which is good as the courrier obviously used it as a football before leaving it out in the rain.
Highly recommend Bradford Exchange.
18 December 2025
Reply from The Bradford Exchange
Hi Skip,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Very nice product and nice delivery…
Very nice product and nice delivery time. Would definitely recommend yo others.
1 December 2025
Unprompted review
Reply from The Bradford Exchange
Hi Randall,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Brilliant service
Parcel arrived quickly, the package was well wrapped. Purchased the watch as a gift and I am very happy with it
15 December 2025
Reply from The Bradford Exchange
Hi Emma,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Normally have no problems
I would have given more, as I have ordered from here before and they have been outstanding.
However my recent purchase had problems which I wasn't aware of and if I hadn't have got in touch with Bradford Exchange I would be none the wiser.
This will not stop me ordering again, just a blip this time.
18 December 2025
Reply from The Bradford Exchange
Hi Karen,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We are sorry you had issues with your recent purchase and that you had to contact us. We value your continued support and hope to provide a better experience next time. Thank you for your feedback.
Thank you,
Customer Support
Easy to order!
18 December 2025
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Easy transaction and quick order…
Easy transaction and quick order confirmation from Bradford exchange, with option to spread payments.
Reasonable money back guarantee.
Great quality watch, purchased as a present.
18 December 2025
Reply from The Bradford Exchange
Hi Mick,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Mr Smith,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Will comment when I receive my order
Will comment when I receive my order still not received my order not happy it was a Xmas Present for my Partner it’s Xmas Eve now
15 December 2025
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review.
We appreciate your feedback and will await your further comments once you receive your order.
Thank you,
Customer Support
Fantastic help and my elvis gifts was…
Fantastic help and my elvis gifts was amazing can’t thank the staff enough for sorting them out for me thank you so much will be ordering again amazing gifts the elvis print and elvis the legend thank you
17 December 2025
Reply from The Bradford Exchange
Hi Barry,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Great merchandise
Great merchandise
Great prices
Sometimes when i try to pay in installments it doesn't go through as installments and wants full payment.
Other than that
No complaints
Purchased a few items from Bradford exchange
17 December 2025
Reply from The Bradford Exchange
Hi Stephen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Daughter's gift pendant
I received my order I placed after seeing an advertisement in a magazine for a daughters gift pendant. I loved it. The presentation showed a wide gift box containing the pendant and along side of it, displayed a poem card.
What I received was a small narrow cardboard box containing the pendant. Squashed up in the lid was the poem card that was almost unreadable (small writing). The box didn't close properly and was held shut with a cardboard sleeve. For £100, I expected better.
I did contact the seller and explained it was for a gift, I got offered a return but I wanted the proper gift box it was advertised with. I will never purchase from these again and certainly don't recommend them.
8 December 2025
Reply from The Bradford Exchange
Hi Debra,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience. We are sorry the presentation of the pendant did not meet the expectations set by our advertisement, especially given it was intended as a gift.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Easy purchase and they were delivered
22 September 2025
Reply from The Bradford Exchange
Hi Dave,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered online,was slight problem with…
Ordered online,was slight problem with order phoned in next day customer service, they couldn't be more helpful, all sorted over the phone, thank you for excellent service, check emails items being shipped, thank you
14 December 2025
Reply from The Bradford Exchange
Hi David,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience. We are happy to hear that our customer service team was helpful in resolving the issue with your order and that everything was sorted out quickly. Thank you for your positive feedback.
Thank you,
Customer Support
Over priced and bad customer service
Placed an order for a very expensive item. Paid £19.99 for express shipping. 2 days later I decided to contact them as my payment was still showing as pending and they hadnt claimed it. They has the audacity to tell me my payment has been declined. No notification from them. I have since read reviews on the item I was going to buy and it looks like the pictures they use are very enhanced so I am pleased they lost this customer.
14 December 2025
Reply from The Bradford Exchange
Hi Mand,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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