The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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The site was easy to use and the basket…
The site was easy to use and the basket and payment was good, I deleted the clock I liked from the basket because of the lead time for delivery being 6 to 8 weeks. other wise i was happy with my experience today.
5 January 2026
Reply from The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. Wea re glad the site was easy to use and the payment process was good. We are sorry the delivery time influenced your decision to remove the clock from your basket. We value your feedback.
Thank you,
Customer Support
Phone call and online chat
Both my phone call and online chat were positive and helpful
5 January 2026
Reply from The Bradford Exchange
Hi Paula,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Absolutely SO disappointed with this…
Absolutely SO disappointed with this company. Ordered prior to Xmas with plenty of time to delivery as per their promises. Never arrived BUT a letter came saying my payment failed, NO REASON WHY IT SHOULD HAVE. I called them and all they tried to do was add extra amount for a so Calle more limited number on my item. I had to cancel and re-order for Xmas, it was a gift. That never arrived but yet another letter saying the same thing. I will not be re-ordering anything else. Shame really as the item looked good.
5 January 2026
Unprompted review
Reply from The Bradford Exchange
Hi,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi Susan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful pieces
Beautiful pieces, and bought often from them. Each delivery in perfect condition.
4 January 2026
Reply from The Bradford Exchange
Hi Jenny,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
So easy to order and I love seeing your…
So easy to order and I love seeing your products.
4 January 2026
Reply from The Bradford Exchange
Hi Pamela,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Quick simple process,Nothing complicated
4 January 2026
Reply from The Bradford Exchange
Hi Mrs Murphy,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The service is very poor if you buy an…
The service is very poor if you buy an item from the website and wish to discuss it further you have to fill out a form instead of speaking to an actual person and hope they get back to you in a couple of days but if I want to buy something over the phone I'm connected to a person straight away
I asked to speak to a supervisor the person I spoke to on the phone said he'd put me through to one the call ended and I was taken back to the website so I have decided to cancel any orders I may of placed and will not be buying again
Bernadette soubirous
28 December 2025
Reply from The Bradford Exchange
Hi Bernadette,
Thank you for taking the time to leave a review.
We appreciate your feedback and regret that you experienced difficulties reaching our team after purchasing from our website. We are also sorry you were unable to speak with a supervisor. Thank you for bringing this to our attention.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Great memorabilia to buy and choose…
Great memorabilia to buy and choose from (first time buying from here) easy to purchase,
3 January 2026
Reply from The Bradford Exchange
Hi Kelly,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful jewelry
Beautiful jewelry, have ordered a very pretty ring ,half price and easy to order
3 January 2026
Reply from The Bradford Exchange
Hi Donna,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
4-6 weeks delivery not true and no updates!
Delivery quoted 4-6 weeks on order, 9 weeks later item still hasn’t arrived. Tried calling, sent email with no response and chat is offline!! Shocking customer service!
This was a Christmas gift for my daughter on behalf of my mum who passed away in summer. Very disappointed item hasn’t arrived but frustrated at the lack of update on order and poor customer service!
30 October 2025
Reply from The Bradford Exchange
Hi Fiona,
Thank you for taking the time to leave a review.
We are sorry to hear that your order has not arrived in time for you to gift as intended, we understand your frustration.
Our chat function was closed on the public bank holidays however our team are now available between the hours of 9am and 4pm, Monday through to Friday. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live.
Please accept our deepest condolences for your loss.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Placed an order which was very easy to…
Placed an order which was very easy to do. Just waiting for it to be delivered.
31 December 2025
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Amanda,
Thank you for taking the time to leave a review.
If you need any assistance, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
JAWS Waterglobe … WOW…
I bought the JAWS waterglobe from The Bradford Exchange…
Have to say… WOW …
The item is stunning and worth every penny…
Being a Massive Jaws Fan and with Jaws being my #1 movie of all time…
It was a no brainer to add it to my collection…
The detail behind the item is Fantastic…
Massive Thank you to Everyone associated with T.B.E.
Keep up the great work and have a Fantastic 2026…
Happy New Year to Everyone Asdociated with The Bradford Exchange..
🙏😎🎱🎱😎🙏
All the best
J.V.
22 November 2025
Reply from The Bradford Exchange
Hi Jason,
Thank you for taking the time to leave a review.
We are so glad to hear that you love the JAWS globe! It's fantastic to know the item exceeded your expectations and that you appreciate the detail. Thank you for your wonderful feedback. Happy New Year!
Thank you,
Customer Support
The watch doesn't go
The watch doesn't go. I suspect it's the battery. Will take it to my local jewellers to try that. A very bad show on your part, I suspect it's been in stock for a long time. If a new battery doesn't solve it, at a cost of £15 to me, then I shall return it.
28 December 2025
Reply from The Bradford Exchange
Hi Keith,
Thank you for taking the time to leave a review.
We are really sorry to hear that the watch you received is not working as expected, we understand your frustration.
Please do get in touch with our team by visiting www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Delivery time given as 5
Delivery time given as 5 - 8 weeks should be stated on the order page not after you've paid.
1 January 2026
Reply from The Bradford Exchange
Hi Kieran,
Thank you for taking the time to leave a review.
We appreciate your feedback and are sorry the delivery timeframe was not clear to you before payment.
Thank you,
Customer Support
Yorkshire forever (watch)
After trying to order with Facebook and no joy, I got in touch through the phone, and got what I wanted, great experience chatting to a young man(Evan). He went through everything with me. 10/10. Would be nice to fill this in after I had seen my goods. For quality and postage time.
30 December 2025
Reply from The Bradford Exchange
Hi Paul,
Thank you for taking the time to leave a review.
We are happy to hear that you had a great experience ordering over the phone. We appreciate you mentioning the helpful assistance you received. Thank you for your feedback, and we look forward to hearing about the quality and delivery time once your order arrives.
Thank you,
Customer Support
GREAT COMPANY
Another company that thinks of it's customers first. Quality is excellent and the service is first class.
2 October 2025
Reply from The Bradford Exchange
Hi Mark,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I love all their items
1 January 2026
Reply from The Bradford Exchange
Hi Ann,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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