The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
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Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from The Bradford Exchange
Hi Margaret,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Cheryl,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Juliet,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
very good service
3 October 2025
Reply from The Bradford Exchange
Hi Robert,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I am very disappointed with my tree,I…
I am very disappointed with my tree,I expected something spectacular for the price but it is nothing special,and to have the battery compartment and switch under the base is ridiculous. It is vastly over priced, a reasonable price would be £30. I would return it but had to dismantle the box to get it out without damaging it.
28 September 2025
Reply from The Bradford Exchange
Hi Margaret,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Would Definitely Recommend
After the past experience the communication is superb and the site is easy to work and find what you want, after buying my item it didn't take long for it to arrive in great condition and I love it and the person who it's for will love it too
15 October 2025
Reply from The Bradford Exchange
Hi Mandy,
We are happy to hear that our communication and website were easy to use. It's great your item arrived quickly and in excellent condition. We appreciate your positive feedback and hope the recipient loves it!
Thank you,
Customer Support
Good service.
29 October 2025
Reply from The Bradford Exchange
Hi Shawn,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Had a brilliant experiance very helpful
Ive had a briliant experiance today very helpful polite may me ordering a good one very happy with the service keep up the good work
30 October 2025
Reply from The Bradford Exchange
Hi Kevin,
We are happy to hear that you had a brilliant experience! We appreciate your kind words and are so glad that our service met your needs. Thank you for your positive feedback.
Thank you,
Customer Support
Unique items all certified and great…
Unique items all certified and great prices. Why did I let my wife know about this? Goodbye Wallet.
20 October 2025
Reply from The Bradford Exchange
Hi Blaine,
We are happy you appreciate our unique, items and prices. It sounds like someone will be having fun shopping! We hope you both enjoy your purchases.
Thank you,
Customer Support
Highly recommend this company if you…
Highly recommend this company if you like prestige and amazing watches! Bought mine being little worried but was all packaged securely and delivered on time with amazing services.
10 December 2025
Reply from The Bradford Exchange
Hi Kyle,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
Thank you
Customer Support
Badly let down.
Badly let down.
Place an order for dobby figerine for Christmas only to be told I wouldn't have it until after Xmas. Still left it on order only to be told I would not be getting it, bitterly disappointed
1 December 2025
Reply from The Bradford Exchange
Hi Stephen,
We regret to learn about the trouble with your order. We are very sorry the Dobby figurine was not delivered as expected for Christmas, and then was canceled. We appreciate your feedback and apologise for any inconvenience caused.
Thank you,
Customer Support
Poor quality jewellery thats made in…
Poor quality jewellery thats made in china...and constant mail... im talking 3 sale letters a week. I bought one gift and now I'm bombarded with mail even though I've requested no more. As of the 1st of April im still getting marketing mail off them.
I'll just start sending them back because ive asked several times for them to stop.
25 March 2026
Unprompted review
Reply from The Bradford Exchange
Hi Nic,
We appreciate you bringing this to our attention. We're sorry to hear that the jewelry's quality didn't meet your expectations and that you're receiving excessive mail. To be removed from our mailing list please contact our webchat team. Visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
No back up unless you speak to someone who knows what the procedure is.
My husband purchased a Nightmare before Christmas table lamp. I am a big fan. It arrived and I was delighted and took pictures to send to relatives. I placed it in the bedroom in a safe place where it would be untouched. I decided I had better dust it. I use a paint brush to dust delicate or intracate items. It was then I noticed Jacks collar was broken off on one side. I didn't tell my husband because he would be annoyed he didn't notice. I checked the photos and could see it was broken when we got it out of the box. I checked the box, but there were no broken pieces in there. I contacted BE and asked if it could be repaired. They said they don't do this,showed no interest beyond that and ended the conversation. An expensive item that cannot be repaired and now has no value. A complete waste of money. Luckily my husband has no idea what the characters look like. I would buy a replacement, but the same could happen again. I also had my eye on some other items, but I think I will avoid this company as there is no back up if things go wrong. I contacted the company a second and spoke to someone who had a better idea of what to do. The item is covered by a warranty. They sent a replacement and accepted my return. Very helpful in the end.
18 March 2026
Unprompted review
Reply from The Bradford Exchange
Hi Chester,
Thank you for ordering from The Bradford Exchange and for your feedback, I'm sorry to hear that your product arrived damaged.
Providing that the lamp is within the 365-day guarantee that we provide, you are able to get either a replacement or refund. To get in touch to find out more, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I ordered a RAF bomber jacket was too…
I ordered a RAF bomber jacket was too big, got a replacement with the promise of a return label, received new jacket no returns label, unable to get through on phone, website rubbish when I type returns I get more items to order!!! now being asked to pay for replacement jacket which is fine but no way of returning original and getting a refund - rubbish customer care
7 March 2026
Unprompted review
Reply from The Bradford Exchange
Hi Janice,
Thank you for taking the time to leave a review.
You can download a label via our FAQ's on our website https://www.bradford.co.uk/faq/category/guarantees-and-returns.html
Alternatively, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I’m very embarrassed as I recommended…
I’m very embarrassed as I recommended your company to a relative who purchased 2 very expensive Xmas gifts for her family from Bradford Exchange I had purchased a gift for the same relative which cost £190 for Christmas present from Bradford Exchange just imagine the disappointment when all three items arrived with glaring visible faults and they were of awful quality we had to return for replacement after Xmas and one of the replacements arrived with even worse faults so exercise care when choosing your supplier and allow loads of time to avoid disappointments of this kind because goods are not checked before despatch
1 December 2025
Reply from The Bradford Exchange
Hi Anthony,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues with your order and the subsequent replacements. We appreciate you bringing the quality concerns to our attention. We will review our processes to ensure items are thoroughly checked before dispatch to prevent similar disappointments. Thank you for your feedback.
Thank you,
Customer Support
Relationship and Service
I have been buying both figurines and coins for several years via Bradford Exchange and have built up a strong relationship with them which has meant that if I have any issues at any time they have been resolved very quickly. Apart from being on their mailing list, if there is anything they think would interest me they will automatically call to let me know personally.
15 June 2025
Reply from The Bradford Exchange
Hi Barry,
Thank you for taking the time to leave a review.
We appreciate your long term patronage and are so glad to hear that you have had consistently positive experiences with us. It is wonderful to know that our personal approach and quick resolutions have been beneficial for you over the years.
Thank you for sharing your feedback.
Customer Support
Horrible 3 weeks still not received and…
Horrible 3 weeks still not received and won’t give my money back!
20 February 2026
Unprompted review
Reply from The Bradford Exchange
Hi Denisa,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Please avoid. Spend your cash elswhere
Incorrect pricing. Additional charges not agreed. Worst customer service I have experienced. Operate a 'one ring' return call policy where it is clearly designed to ensure you can not speak to customer service. Just avoid at all costs. Terrible business
19 February 2026
Unprompted review
Reply from The Bradford Exchange
Hi Paul,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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