BPerfect Cosmetics Reviews 

3,418
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 539 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent customer service and the helpfulness of the staff. Customers highlight the prompt and professional responses from the customer care team, who go above and beyond to resolve issues quickly and efficiently. Many also appreciate the high quality of the products, noting their beautiful packaging, ease of application, and stunning results. The staff are frequently described as friendly, kind, and knowledgeable, providing excellent advice and making interactions pleasant. However, some customers experienced issues with their orders, including missing items, incorrect shades, or damaged products upon arrival. A few people also reported problems with order delivery, with some orders not arriving or being returned to the seller, and a lack of timely responses to their inquiries. Additionally, some international customers were surprised by unexpected tariffs on their orders, which were not disclosed during the purchase process.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent, great,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency,... See more

Product

Customers had positive experiences with product, with many reviewers loving the products and finding them to... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with prompt... See more

Response time

Clients share positive opinions on response time, with many reviewers delighted by the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,418)

501 reviews in the last 12 months

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Rated 5 out of 5 stars

Something was missing from my order

Something was missing from my order, and it was dealt with very quickly. The girl was called Deborah and she was so helpful and friendly. Would recommend to anyone! Great products and fantastic customer service 👏

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the mascara online

I purchased the mascara online, but when it arrived the brush was broken. I contacted customer service, and Ann quickly assisted me by taking the details and arranging a replacement. Their response was prompt and very helpful—great service overall Thanks to all!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I visited B Perfect today at Glasgow Fort

I visited B Perfect today at Glasgow Fort as I was looking for a new foundation I was met by Gemma who was very welcoming and polite. Nothing was a problem she made me feel very relaxed and listened to what I was looking for. She tried several shades on my skin and never rushed me into a decision for her she wanted me to be happy with my choice. I have always used Estee Lauder however the Matt Chrome is definitely my new foundation going forward. I would highly recommend Gemma to anyone looking for new cosmetics as she takes time to listen and never rushes you into making a decision.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

I had a couple of issues with…

I had a couple of issues with deliveries and absent free gifts, I contacted customer service and I found the lady Robyn that I was dealing with was super efficient and solved the issues and sent me out the missing items straight away. She was very helpful and her response time was amazing.

Cathy

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Mrs glam 10’second tan

I ordered Mrs glam 10’second tan. When I opened it I discovered it was green. I emailed customer services and Robyn replaced it. I had the new bottle within days. Very impressed with customer services.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

I had contacted customer care today regarding a purchase, Robyn who I was dealing with was very helpful and dealt with my issue quickly. I can’t fault the experience I had with bperfect customer care today, the good experience definitely makes want to shop again.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Care

I absolutely love the product and the brand have amazing customer service. They went above and beyond. Highly recommend.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Went to foxes pharmacy Birr Co.Offaly…

Went to foxes pharmacy Birr Co.Offaly today to get a skin analysis. Linda was absolutely out of this world. Best foundation and concealer match i’ve gotten. Service was outstanding, she was so gentle with me and polite. Would recommend Linda to anyone.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I bought some foundation which I should have received a free brush with, unfortunately I didn't receive it. I emailed them and I received an email almost immediately and promised to send the brush. I received it 2 days later. So in my opinion the customer service is brilliant can not fault that kind of service.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Tallaght store

I'm not great with make up had no idea what to put on and how to do it but went to your store in tallaght and Louise was amazing to work with. She done my make up and showed me the process as she was doing it. I left feeling great and a new make up kit. Will definitely be back and will recommend to friends and family. Thanks again Louise

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Missing BP parcel..

Missing BP parcel... long story short Deborah is amazing at her job... she has sorted things out in no time at all...thankyou so much Deborah for your patience with me and being so polite and kind...

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Popped into bperfect store in…

Popped into bperfect store in Newtownards recently and had a fab make over by Ebony. She advised me on the shades and products which would enhance my skin and boy did she know her stuff. She was bubbly, chatty, knowledgeable and made me feel amazing when I left the store with my new products. Thanks Ebony

20 February 2026
Unprompted review

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