Boxnow Reviews 153

Terrible customer service. The boxes can open to different codes, resulting in losing my package after I placed it. They claim it was never found; therefore, nothing can be done; bye. Unacceptable! I... See more

Infuriating this time. The machine in my village stopped working last week with all the parcels inside. Made 10 calls, wrote 5 emails to no avail. It's like talking with machines. Instead of sending t... See more

The worst worst worst courier company possible. I kept calling their customer support phone for days without response. I selected callback nothing. And irony is you call them on Saturday the voice me... See more

Had 3 packets send through BoxNow (Did not know that it would be sent with them, otherwise I'd have chosen a different option.) 1 month after 2 of the packages were sent, they were returned from Gr... See more

A friend sent me a laptop and received an empty wallet instead. The customer support is terrible and never seen worse. The package is probably stolen from BOX NOW employees as every valuable item gets... See more

I have used BoxNow 3 or 4 times in the past, and have been very saisfied. However, my latest experience has been somewhere between awful and infuriating. I sent a parcel from a large mainland city t... See more

leave in box for 2 working days then ship back to storehouse without any actual warning!? impossible to figure out what to do via the web interface. Foolish customer service. Don't see this company su... See more

Maybe in bigger cities boxnow may work well, but in rural areas, where there is only one box in the next city, to which you need to drive quite a distance (we have a total of 40Km drive to collect an... See more

Used to be happy to use boxnow but now it is usually a nightmare. They will return a box to Hungary (after only 3 days in the locker, without being able to extend the pick up date, amidst floods and E... See more

Paid Temu for delivery to my home. On Temu receipt home address is correctly shown as delivery address. Box Now changed the delivery address on their own initiative to some Box Now mailbox many miles... See more

We are a business partner using their services for our e-shop. Until today, all went smoothly. Because the customer missed the pick-up date, they sent the return email instructions to us, but with exa... See more

EMPTY LOCKER! I opened the locker with the pin code and the locker was EMPTY! After calling several times, waitting 1 hour in the line and sending mail about the problem, after one hole week the ans... See more

5+ days to deliver in trikala, from athens or salonica in 4 different occasions. they don't answer to emails or phone calls. meanwhile, i ordered twice this month from UK and germany (with UPS... See more

I used Boxnow a lot in the past and almost never had any problems with it (aside from a few minor cases). That changed yesterday, when I received a package that looked as if it had been kicked or punc... See more

Completely unacceptable company — slow, disorganized, and utterly lacking in customer service. No one should ever use it. Four working days have passed and nothing has arrived from Thessaloniki to Rh... See more

The parcel containing pharmacy products that I purchased arrived on the afternoon of Saturday, June 22, 2025, at 14 Alexandrou Papanastasiou Street, Sykies, Thessaloniki. The etiquette on the outsid... See more

I ordered a book. When I took it from the box I found out that one corner was teared off because of the wrong handling and push it violently inside the locker. The result was the cover of the book was... See more

Worst courier service experience. I sent a parcel from Xanthi to Thessaloniki. It reached their warehouse in Kavala in just one day, and then nothing. I waited 10 days only to be informed that they h... See more

Worst service ever. You should close shop dear people. You are worthless. Called customer care and she had no idea what she was talking about. She could not search for the problem and kept repeating... See more

Worst ever delivery company, don’t order anything through them. If you do you will regret. My stuff has been cleared from customs since 2 weeks back they have not yet picked up my stuff and delivery i... See more

I have shipped a mini parcel from the outskirts of Thessaloniki to the outskirts of Korinthos with a minimum of 1.5 euros and my friend received the item in just 48 hours. Everything done from home an... See more

I don’t know about you all, but I never had any problem. Box now is very fast and they have lockers everywhere(Athens). Time is money so waiting in a line to get your parcel was not ideal back i... See more

I've never had any problems. Delivery from locker to locker. The fastest, cheapest and most reliable way to send and receive parcels in Greece.

Amazing service - very fast, it’s the only one I use in and out of Greece! and even if it gets lost or the locker doesn’t open, the phone center helped me asap! Recommend

idid not hoe easy it was whit box now and was as i fool order whit different couiers that package never came i have other 4 to pick up this week going to be busy And dont forget TrustPilot

I m pleased with box now in general the only issue is that they hardly ever deliver at the boxes that are close to me. They always sent me a text that my chosen locker is full and they deliver it to a... See more

I have a locker at 500m and they sent my package 3km away at Athens. Are they nuts? Will use a different service from now on

That company is really bad and I don't recommend it to anyone I have ordered a packaged and they didn't even send me an email so I can track my order for 6 days I've been waiting for it. Supposedly fa... See more

I didn't receive my package, the locker was empty. I got the message that my package is in the boxnow locker. I went to pick it up, typed the pin and nothing. The locker didn't even open the first f... See more

I will review the company with 1 star sadly.. I send every week parcels with Box Now and so I recieve my orders too. During holidays all lockers in my area are overly booked as they say but I al... See more

Worst courier in greece..would rate it 0 if possible!!! and their customer support is not any better (both email and call).. Would avoid dealing with them and would advise anyone against it as well.

I went to deliver a package, I open the locker, and I see someone else’s package inside! I call the costumer support and they told me to put the package inside and just close it, but they didn’t speci... See more

I ordered from temu and when I went to receive the package from a locker nearby it wasn't there. I called box now and they told me that the package was too big to fit in their lockers. If you can... See more

Disaster!!!!! Previously I was using box now very often and was happy with it, but last SIX parcels were sent to a locker which is 25 minutes away from the one I have chosen (close to my place). Ter... See more

Every time they send the packages to wrong place. Not just another area but another municipal. They never answer the phone. The worst company ever.

I am in Athens . They sent the parcel to a locker far away from my address. Since I am person with disabilities I couldn’t go to pick it up and they return it to CHINA.For one week I tried to communic... See more

When the local box is full, which is something that happens too often, they ship wherever... Why pay BOX when I have to also pay a taxi in order to get my parcel that has been placed 6-7 kilometers aw... See more

The parcel was ready on 07/06 and they received it 10/06, it is 12/06 and still did not receive it!!! Better order it with a courier, this is worst company ever, hire some personnel!!!

This delivery was handled with gross negligence. The box was clearly marked with EIGHT “FRAGILE” labels on all sides, yet it arrived damaged and with completely broken contents. Inside were s... See more

They do not even worth the one star I put to them. A new laptop has been sent to me via Box Now. It's been 2 weeks and nobody of them is in a position to inform me where my parcel is and what is the p... See more

Unacceptable service. Twice in a week my packages placed (seven!!!!) 7 kilometers away from my home. Delivery address is Kato Chalandri and placed between Vrilissia-Penteli

I made a mistake with the Adress. I sent from a place that I was a package to myself in my hometown. Since in the website it is not clear which adress you can add the sender or the receiver's and I pu... See more

I've been waiting for a whole week and still isn't at the location it needs to be, don't recommend at all. Use other postal services

They broke my item. I see the van drivers drop the packages like they don't care, all the time. The customer support just told me to package it better next time.. I packaged it very good, the only re... See more

Clueless people not caring about the customer. They returned my package to the sender after not receiving it for 2 days. Not even a single phone call to let me know that the package was there. Not sur... See more

Avoid if at all possible. Parcel put in a box far from me on Vouliagmenis. I emailed to get it redirected before delivery and Box Now confirmed it would be. Three days later they delivered it to th... See more

the customer service phone is ridiculous ,you have to wait so many hours. Hire more people ,care about your customers

In the last few months , I experienced delays up to one week in the same town and they change the lockers, without being informed in advance. Enough is enough.. Never again

Terrible Customer Care Service. Although the pick-up services are 24/7, customer care and technical assistance is available on a measly 7-hour schedule. Horrible experience overall as many of their lo... See more