Box Menswear Reviews 

1,735
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the delivery service is exceptionally fast, ensuring orders arrive promptly and in excellent condition. Consumers are also very satisfied with the overall high quality of the materials, noting that the garments consistently offer a very comfortable and reliable fit for daily wear. However, some reviewers were not happy with sizing inconsistencies across different products, finding certain items much larger or smaller than expected. A few people also experienced frustrating delays when trying to resolve order issues or exchange incorrectly sized items with customer support representatives.

What people talk about most

Product

People report positive experiences with product, highlighting that items are well made with a lovely, soft... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting the fast and efficient... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, excellent follow-up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW ...What can I say but AMAZING,Received my package this morning ,express delivery too. Amazing fit ,Got 6pairs of BOX briefs and they fit perfectly ,amazing quality and great feel on. Cheers fo... See more

Rated 5 out of 5 stars

I've orderd loads from box yea odd ones did not fit quite right but the quality is first class .and I had a problem with wrong size being sent but contacted them eventually they replaced them i can'... See more

Rated 5 out of 5 stars

I will be trying out my Tanga 3.0 Inca briefs under my Boxer swimmers for the beach in Italy in about 4 weeks and am expecting a very positive comfortable results. Ive been using the classic boxers fo... See more

Rated 5 out of 5 stars

I bought 1 pair of briefs in black to go to Rocky horror. They were amazing fit was great and supported all well making me feel more confident. So thus encouraged me to place an order for more. Such u... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Swimwear Store
  5. T-Shirt Company
  6. Underwear Store

Written by the company

Box Menswear is a distinctly British brand, offering the highest quality in men’s underwear. We appreciate comfort and quality in equal measures. Our luxurious boxers and briefs are crafted from soft stretch fabric with a distinctive branded elasticated waist band – comfortable, durable and supportive, with a smooth, close fit. Designed and distributed in the UK, Box is a name you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,735)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fit

Great fit and quality. Speedy delivery. Love them, sadly my body doesn't look the same as the models 😭

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of the recent sale

I took advantage of the recent sale. I bought 4 pairs of briefs in size xs. They fit perfectly. Also the quality is excellent. The order arrived very quickly. Excellent service and products as always

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful underwear

I bought 1 pair of briefs in black to go to Rocky horror. They were amazing fit was great and supported all well making me feel more confident. So thus encouraged me to place an order for more. Such unique colours I wear briefs and hipster type. All amazing fit and quality material. Super fast delivery. And good value. Thank you guys.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, very comfortable, great selection, fast delivery and a great deal price wise.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt service

Took advantage of a sale, my order arrived within 48 hours, correctly picked. I bought 4 pairs of briefs, most fit very well and are very comfortable (Size M, I'm 32" waist). Often other brands don't leave much room in the front pouch but these do because of the material. The glide briefs are nice, do ride up at the back a bit but are good for running or sport. The black briefs are great for everyday wear, comfortable.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order with them

I placed an order with them, but never received it. I have emailed them several times about this, but I have not received any kind of response from them. I am deeply disappointed in Box Menswear and will never place an order with them again. Such a shame.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Aside from the excellent quality of the…

Aside from the excellent quality of the glide briefs I ordered (which feel amazing to the touch), I was also very impressed with the speedy delivery time and, when a pair I ordered was out of stock, the customer service rep, Warren, was very polite and responded very quickly to my emails. He was able to sort for me a different colour and I also got two pairs of socks for free, thanks Warren!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with my experience with this brand.

I am very disappointed with my experience with this brand.

I ordered an item (order #58598) which turned out to be slightly too small. The product itself is good quality and I was actually happy with it.

However, when I contacted customer service to request a simple exchange (the item was only briefly tried on in clean conditions), my request was refused due to their hygiene policy.

While I can understand such a policy, what I find unacceptable is the lack of flexibility and especially the customer support experience:

* no alternative solution was proposed (no exchange, no store credit, no commercial gesture)
* my follow-up emails were ignored
* the conversation was eventually closed abruptly

In contrast, many well-known brands offer more customer-friendly solutions in similar situations.

This experience left me with the impression that once the purchase is made, customer satisfaction is no longer a priority.

A real shame, because the product itself is good.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the best underwear brand

Hands down the best underwear brand! Products are fantastic quality and feel great to wear. I have ordered jockstraps, thongs, briefs and boxers which have all been great across the board. I have recently tried the sports shorts which have been just as good . Try Box menswear lads you wont be disappointed!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Box Menswear are fantastic

Box Menswear are fantastic. I’ve ordered several items from them over the years and have always been impressed with the quality — every purchase has been first class. Their customer service is excellent, from the helpful email newsletters to the high standard of the products themselves. The range is great, and it’s nice to see new items being added regularly. A reliable company with consistently high-quality products. Highly recommended. ⭐⭐⭐⭐⭐

23 March 2026
Unprompted review
Rated 5 out of 5 stars

This brand is always my go to choice…

This brand is always my go to choice for great quality underwear. I have purchased briefs, jocks, shorts, boxers and vests. Everything I’ve had I’ve been happy with. The fit is great, quality material and everything is easy to care for. I really like how items are packaged when they arrive. Am item was out of stock in a recent order and Warren the guy who emailed me gave me the opportunity to select another item. I chose a replacement and he confirmed the order was changed so quickly. Thank you. Keep doing what you are doing and nice to see a brand like this keeping the human touch

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Dont waste your money

Best word to describe this company? Garbage.

Items have an odd flimsy fit that can only be described as cheap. You could buy 2 of an identical item and guaranteed that one item will fit and the other would be 2 sizes off.

Incorrect items get shipped and company refuses to correct mistakes they made. Would appear that the company has poor management and struggling financially if they cant afford to correct orders they process incorrectly.

9 March 2026
Unprompted review
Rated 2 out of 5 stars

Never purchased from Box Menswear…

Never purchased from Box Menswear before so after seeing they had a sale I thought I’d give them a go. I purchased the Tonal Briefs #2 & #3. I wasn’t overly impressed with them as the material is like women’s tights material and they were just a bit of a let down. If I’d have paid full price then I would have sent them back from just looking at them!
I purchased the men’s Blue Briefs and they are perfect, the fit, colour and comfort are all spot on.
I have seen some other underwear that I have emailed to get more info before purchasing but a week on and I’ve not had any response.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Good for Gym and Badminton.

I am using the singlets at gym and badminton. And, the singlets helps me the postures i wanted to keep. How I wish you can give a fair discounts because I wanted to buy 3 more.

14 February 2026
Unprompted review

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