Boxie24 Storage Reviews 

1,127
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being professional, efficient, and stress-free, making the moving and storage process easy. The staff and customer service team are frequently highlighted for their helpfulness, responsiveness, and friendly approach. Many people appreciate the personalized support and clear communication, which builds confidence in the company's work. However, some customers also noted issues with delivery and pickup timing, including unexpected delays or short notice for arrivals. Additionally, a few other people also felt that pricing was sometimes unclear, mentioning unexpected or high delivery fees not initially disclosed.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and recommending the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, helpfulness, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the helpfulness and courtesy of the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the attentiveness, real-time... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers reporting hidden fees,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At short notice (8 days) and from the UK, we had to arrange a partial house removal and storage in NL. A stressful time, but a phone call to the helpful Michael (impeccable English of course) reassure... See more

Company replied

Rated 5 out of 5 stars

Boxie24 truly takes the worry and effort out of a big move. Their free collection is a great service that builds trust when storing with them. Their delivery is also well done, and reasonably priced.... See more

Company replied

Rated 5 out of 5 stars

I recently stored my belongings with BOXIE24 as I’m going abroad for an extended period. The service beforehand was excellent—they answered all my questions thoroughly. The night before pickup, I rece... See more

Company replied

Rated 5 out of 5 stars

Super satisfied with Boxie 24!!! From the moment of the first phone call with Michael to organize everything I needed, until the moment of the movers team came to my house and picked up everythin... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Shipping Company
  3. Storage Facility
  4. Warehouse

Written by the company

Boxie24 Storage is a full service and on-demand storage solution. You pack, we pick it up and deliver it to your storage unit. When you need your items back, we deliver to you within 24 hours.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,127)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!!

Second time using Boxie24 and they are so helpful! Great customer service and communication is amazing. Michael was in contact with us constantly throughout our storage. Would definitely recommend!

27 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Roxann

Thank you soo much for the very kind words and the recommendation!

Means the world to us that we help you out with the full package and great communication from Michael!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

The Boxie24 crew was available on…

The Boxie24 crew was available on really short notice. Crew that picked up our furniture were super nice and Michael’s after sales was really thoughtful. Really pleased!

22 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey RHE!

Thank you soo much for the 5 stars!

Means the world to us that we could help you out on a short notice and that the contract from the drivers and the aftersales was to your liking!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Great reusable boxes delivered to the…

Great reusable boxes delivered to the house

8 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Denis!

Thank you soo much for the kind words for the reusable moving boxes!

Glad all went well and you enjoyed the boxes with including the deliveyr and the collection of the boxes!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Professional and flexible

Boxie 24 is an organized and professional team. In addition to properly storing my belongings, they helped me find the best options for pickup and delivery. Even when time was tight and not all options worked for both, they always offered alternatives. I'm especially grateful to Michael, who consistently followed up in a timely manner.

20 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Cesar!

Thank you soo much for the very kind words and the 5 stars

Glad we could help you out from A--Z in a timely matter with great responses and an organized and professional team.

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

They deliver what they promise. Excellent service

The whole process of storage went very smooth. The communication with Michael prior to pick up, was very pleasant: timely response, accommodating, friendly.
Pick up of my things went good: they were on time, helpful and above all very friendly. I would recommend Boxie 24 without any hesitation

18 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Joop!

Thank you soo much for the very kind words and the 5 stars!

The recommendation is the icing on the cake glad we could help you out with the full package service and the kind and friendly services.

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Boxie is easy to use

Boxie has great support over email. It's easy to start using it and their pickup service works very fast.

28 April 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Sengey

Thank you soo much for the very kind words and the 5 stars!

It means the world to us that we could help you out with the full package service and fast pickup collection and great support trough mail.

Thanks again!
Your Boxie24 team

Rated 1 out of 5 stars

Very disappointed

Very disappointed. 1.There is many unexpected hidden fee. You don't know how much you have to pay in the beginning. They tell you how much you have to pay once they have your belonging. 2. You can call them for helps or questions but the answer will be to send email. 3. For picking up your items, you have to make appointment. Its not according to your schedule but theirs.
Once you store your items there, you lose your advantage. You do everything they want.

19 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Xiaohui!

Thank you for the message and the explanation

We are sad to hear you had a bad experience with Boxie24.

However all our prices are clear from the start, we had a look in your case and saw you added more items then mentionned on the phone during the initial call. The only charges that have been added on that were the extra meters you used and the extra charge for the collection of the items.

We will keep this in mind to just collect whats mentionned and then customer will have items left behind.

The delivery of the items have to be requested trough mail trough the form, then the planning team can have a look what dates are possible since we are currently in the busiest period.

You also do have the possibility to collect it for free from our location on a discussed date and time.

We can help you trough the phone with all questions concerning this but the book in the delivery that goes trough the form.

We are sad to read this since we did all we could to help you out and even collected more items than mentionned to make sure nothing was left behind.

Kind regards
Your Boxie24 team

Rated 5 out of 5 stars

Professional and Easy Process

Everything went smoothly, and I highly recommend their service. It was a pleasure arranging my storage with Micheal. He made the whole process simple and stress-free.

11 August 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Mya!

Thank you soo much for the very kind words and the 5 stars!

Means the world to us that all went well and you enjoyed the service from Michael and the team!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Good and helpful people

Good and helpful people, flexible, trustworthy. Good service overall!

17 June 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Annick

Thank you soo much for the very kind words and the 5 stars.

Means the world to us that we could help you out with a full package service that was good, helpful, flexible and more importantly trustworthy!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Moving Experience – Highly Recommend!


From start to finish, this was hands-down the best moving experience I’ve ever had. The team was not only professional and efficient but also incredibly friendly and respectful throughout the entire process. They showed up right on time, handled my boxes with care, and made everything feel completely stress-free. Every item was treated like it mattered, and that level of attention made a big impression.

A huge shoutout to Michael, who helped me organize everything from the beginning. He was a total lifesaver—clear, responsive, and so easy to work with. He answered all my questions patiently, helped me figure out the best timing and logistics, and made sure everything was lined up perfectly. Thanks to him, the entire process felt smooth and completely under control.

This company goes above and beyond. Their professionalism, kindness, and attention to detail made moving feel easy. I’ll absolutely be using them again and recommending them to anyone I know. Thank you again to the whole team—and especially to Michael—for such an outstanding experience!

5 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Conor!

Thank you soo soo much for these very kind words!

Glad we could make you happy and remove all the hassle and stress during a move.

We are glad Michael and the team could assist you with collecting, storing and delivering the items back when needed.

The recommandation really is the icing on the cake and we are very very happy that you enjoyed the service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Very good delivery experience and…

Very good delivery experience and customer service

6 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Marc!

Thank you soo much for the 5 stars and the review!

Glad we could help you out with a smooth delivery and great customer service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Punctuality, attentiveness to customers, and a variety of offers at all prices

I personally enjoyed the punctuality, the planning (for pick-up and deliveries), the sites various offers for different space sizes, the personnel always open to help and answer all the questions (Michael answered to all my questions very effectively). Additionally, the personnel doing the pick-up service was very punctual attentive. Thank you very much!

4 July 2025
Unprompted review
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Reply from Boxie24 Storage

Hey Cristina!

Thank you soo much for the very kind words and the 5 star review!

Really means the world to us that we could help you out with the full package service and great follow up from the team!

Glad all went well with the pickup, storage and the delivery of the items.

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Good storage and moving solution!

As an international student, I needed help with storage and moving items between apartments over the summer. Michael at Boxie24 was extremely helpful in helping me find a storage solution that worked for me and the movers did an excellent job of handling everything with care. I highly recommend them.

1 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Jennie!

Thank you soo much for the kind words for Michael en the company!

Glad we could help you and lots of other students out with the full package service of collecting, storing and delivering the items!

Thanks you soo much for the recommendation!
Your Boxie team

Rated 5 out of 5 stars

Top service

Top service. Super
Fair pricing. The pickup service is AMAZING!

6 August 2025
Unprompted review
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Reply from Boxie24 Storage

Thank you so much for your wonderful feedback! We're thrilled to hear you were happy with our service, fair pricing, and especially the pickup service. Your kind words mean a lot to us and motivate the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Really pleased with my service from…

Really pleased with my service from Boxie! I had 21 boxes picked up in Rotterdam, stored for 4 weeks, then delivered to Amsterdam. My needs were a bit strange as I was relocating between cities, and needed to travel overseas - Michael and the team were so helpful in assisting me organise how to best move and store my items, as well as the expert and super fast delivery of my items to my new apartment. I was very impressed with the price, considering it came in half of a removalist. Thank you to Michael and the team for great service!

6 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Elizabeth!

Thank you soo much for the very kind words and the 5 star review!

Glad we could not only help you out with the storage of the items but also the move from city to city.

Glad we could provide you with the best full package service for the best prices!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

My liaison, Michael

My liaison, Michael was extremely helpful, kind, and patient with me over email, as he walked me through the process of registering on the Boxie24 platform, the method of payment, and the line of communication I had with Michael was strong. He was always quick to reply in my experience, within an hour, and the staff at Boxie24 who came to my temporary address were really cordial and helpful too. The whole process was made really easy and stress-free with thanks to Michael and his team. They were able to relieve a huge deal of pressure off my back on extremely short notice and I ever so grateful that this option existed. The asking price for storing belongings for a month are budget-friendly and fair in my opinion, and I hope that more people use Boxie24 for their logistical needs. I wish Michael and his team all the very best going forward. Thank you all so very much.

6 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Sajd!

Thank you soo much for these very kind words and the 5 stars!

We are glad he could help you trough with good and fast responses to arrange the full package service!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Great service

The customer service is very friendly and quick to reply! I used both the pickup and return service and am extremely satisfied with the value for money. Boxie24 offers is great service.

5 August 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Kristian!

Thank you soo much for the very kind words and the 5 star review!

Glad you enjoyed the rapidness of the responses and that you enjoyed the collect and the storage but most importantly also the delivery of the items.

Thanks again
Your Boxie24 team

Rated 5 out of 5 stars

Very straightforward and professional!

Boxie24 has been invaluable to me during my move, and it has been one of the best such services I've ever hired. There were no additional strings, hidden clauses, or obstacles that hindered my moving process. Both the staff on-site and customer support were very kind and helpful. I want to thank Michael for the patience and courtesy shown, as well as for the excellent help with answering some time-sensitive questions I had. Out of all other storage services operating in the Netherlands, I would definitely recommend Boxie24!

16 July 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Borimir!

Thank you soo much for the very kind words and the 5 star review!

Means the world to us that we could help you out with the full package service!

Straight and honest and knowing whats the come is what we aim for!

No hidden cost and full transparency!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

Good communication and quick service

Good communication and quick service. Would recommend.

24 July 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Gijs!

Thank you soo much for the quick, short and 5 stars!

Glad we could help you out and the recommendation is the icing on the cake!

Thanks again!
Your Boxie24 team

Rated 5 out of 5 stars

great service and made our move much…

great service and made our move much easier!!

30 July 2025
Unprompted review
Boxie24 Storage logo

Reply from Boxie24 Storage

Hey Craig!

Thank you soo much for the very kind words and the 5 star review!

Glad our moving boxes came in handy and made the move way easier!

Thanks again!
Your Boxie24 team

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