BoxedTech.comReviews 

1,119
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered a product with next day working delivery (extra £10 cost). Nothing delivered over the next 2 working days and no update since original order confirmation. I have contacted via email and... See more

Rated 5 out of 5 stars

Stumbled upon this company whilst trying to find a UK based supplier of my first choice phone. Usually, I buy from well known names but they could not provide. Researched the reviews, which were very... See more

Rated 5 out of 5 stars

Item as described, new and in the original packaging. Delivery wasn't next day as I ordered after Christmas cutoff time, but I was very professionally and kindly sent an email saying because it had p... See more

Rated 5 out of 5 stars

Phone arrived with in 48h order on a weekend with a one hour time slot sent to me 5 hours before delivery so plenty of time to make sure I was home. Phone was packed well for courier when opened as de... See more

Company details

  1. Cell Phone Store

Written by the company

At BoxedTech our team are comfortable being behind the scenes and letting our website do the talking. But sometimes people want to know more. We are mad about Tech – our daily mission is to search the world for awesome products at unbelievable prices using our trusted network of suppliers. Our service team’s job is pretty simple – they make sure the only thing you need to think about is enjoying your new purchase.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.1

All reviews

(1,119)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product not delivered

Ordered a product with next day working delivery (extra £10 cost). Nothing delivered over the next 2 working days and no update since original order confirmation.

I have contacted via email and phone but no response.

Would suggest others not to purchase from this company. If in doubt, try call them first and see if they answer.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
I was very impressed with the website to start off with as I'm not tech savvy and don't like tech to be honest. I knew what I wanted and found it on the site with the minimum of fuss. Very happy with the product and the price too.

19 May 2026
Rated 5 out of 5 stars

Because my phone has been arrived

Because my phone has been arrived, very quick and I am happy about that and for me is phone good and good price.

20 March 2026
BoxedTech.com logo

Reply from BoxedTech.com

Thank you for your kind feedback!

We’re really pleased to hear your phone arrived quickly and that you’re happy with both the product and the price. That’s exactly the experience we aim to deliver.

If you ever need any assistance in the future, we’re always here to help. Enjoy your new phone!

Rated 1 out of 5 stars

You dont answer your phone

You dont answer your phone, your chat doesnt work, you dont return calls when a message is left and you dont reply to e mails. Set of jokers, would not buy a box of smarties of you lot. hope you go out of business soon.

2 February 2026
BoxedTech.com logo

Reply from BoxedTech.com

We’re genuinely sorry to read this — it’s clearly not the experience we aim to provide.

We take feedback like this seriously, and what you’ve described isn’t acceptable by our standards. There may have been an unusual delay or technical issue affecting our phone lines or chat at the time, but that’s not an excuse for the level of frustration you’ve experienced.

We’d really like the opportunity to look into this properly and put things right. If you can, please reach out to us directly with your order, and we’ll prioritise your case immediately.

Your experience matters to us, and we’re committed to improving both our response times and communication.

Rated 1 out of 5 stars

Zero customer service

Zero customer service, they have my money, not even sure I will get my phone, definitely one to avoid.
Tell you there is a live chat, there isn't, never answer the phone and never reply to e mails. Do not buy anything from these cowboys.
Haha, just proved my point took them over 2 months to even respond to a review. Jokers, just avoid them and save yourself the grief.

1 February 2026
Unprompted review
BoxedTech.com logo

Reply from BoxedTech.com

We’re really sorry to hear this — we completely understand how concerning it is when you’ve paid for an order and haven’t had the communication you expected.

Please be assured that we do not take payments without fulfilling orders, and we’d like to quickly check the status of yours and get this resolved for you. Delays in responses or issues with our phone/chat systems are not the experience we aim to provide, and we’re actively working to improve this.

If you can, please contact us with your order number, and we’ll prioritise your case right away and provide a clear update.

We appreciate your patience and the chance to put this right.

Rated 1 out of 5 stars

Beware of these fraudsters

Beware of these fraudsters. Also, beware of the fake positive reports; I do not believe any of the positive reports. Just remember, that anyone having an interest in this site, can also write as many "fake" positive reports as he wishes. This is a very legitimate scam site, making it look very real, yet, once they have your money, they laugh al the way to the bank, and that's the end of your order. If you're still considering to order from this site, please first call the toll free number, they post as supposedly being their contact number, and you will be convince of these scammers. Everything of this site is fake, including all the positive reviews.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

They ghost me

Hello, I ordered a Dyson vacuum cleaner from BoxedUp Tech.com. I received the initial order confirmation, then a email that says it would be delayed. And now they never reply with any updates. Their online chat in the website is a joke, no one every replied to me there. Also their phone number on their website is a false number and directs to an Apartment Company. Suspicious. I just want a refund, or to get in contact with them. I ordered from Boxed Up Tech.com, and they claimed to be located in Quebec.

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Yet another rip off

Yet another rip off. Not sure how other “reviews” are but these guys stole my money and have now stopped answering any emails. The CC charge went to Boites en Motion Inc and the phone number is 8196655231. Message has some non understandable guy. The address has no visible sign for boxed up tech. Fake reviews and fake business. Should have known. Thieves.

27 September 2023
Unprompted review
Rated 1 out of 5 stars

Yes I ordered a e scooter that one gt…

Yes I ordered a e scooter that one gt superscooter that's on a great deal right now I placed order on the 26th of September and they said there is a delay and I would be informed when it's processed and ready to be shipped so they took my money and now every time I send an email to the site nothing no response nothing at all for over a week now for everyone that checks these comments mine is real I'm not a fake that rights good reviews to save a company's ass I'm reporting this trying to start a court case too. Total scam!!!!

26 September 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a ninja creamie Sept 7 2023 was…

Ordered a ninja creamie Sept 7 2023 was told I would have within 10-14 days and I'd be updated they done respond no doesn't exist for them and they ghosted me I will not recommend this company in fact they are committing fraud by promising a product they habe no intention of delivering clearly and I want my money back now I have to fight with my visa to get it back that's gonna be a fight

2 October 2023
Unprompted review
Rated 1 out of 5 stars

Phone haven't arrived/ no contact

Like the review below, ordered a phone on February 13th and money taken. Have had no response within a week (emails or calls). What's going on? Can't recommend! If I'd seen the review below would NOT have ordered.

21 February 2022
Unprompted review
Rated 1 out of 5 stars

A41 ordered (#198323) on Feb 13 2022

(Order #198323) On February 13, 2022 ordered new A41 and got usual automatic confirmation emails from BoxedTech and PayPal but no phone has been delivered now SEVEN days later !!!! no replies to any of my emails or phone calls tried contacting them many times and they haven't even got the respect to send even just one single email to me to explain why the phone has not been sent avoid avoid avoid scam company

20 February 2022
Unprompted review
Rated 1 out of 5 stars

Misleading advertising - NO cashback as advertised

Bought from Amazon a Samsung S21 and a Samsung smart watch during the Samsung Summer Cashback, the more you buy, the more you claim. The only reason in have bought them was as they were advertised part of Samsung s summer cashback promotion. Was supposed to get £70 cashback for the watch and £150 for the phone. After receiving them, made the claim. The watch claim has been accepted by the amazon seller as it should've.

Problem comes with Boxed Tech, which denied the cash back, with the following message:

" The cashback is only available if sold by 'Amazon only' however our pricing should be as cheap as the Amazon supplied item without having to do any claims.
BoxedTech Ltd "

Above I copied Boxed techs answer. This is wrong, the phone was advertised with the summer cash back offer, but Boxed tech don't care. Their opinion is that their pricing "should be as cheap as the Amazon supplied item without having to do any claims". We'll, it ain't, they costed me £150 because they didn't respected the advertised promotion and they are just a bad company to deal with really based on the above. So my review "should" not affect them, but one star is too much. I don't normally have time to leave reviews, and even when I'm severely disappointed with something I still don't leave a bad review. But this Amazon seller is bad enough to make me lose time over the review.

13 August 2021
Unprompted review
Rated 1 out of 5 stars

Bought hawaii media tablet off amazon…

Bought hawaii media tablet off amazon with this company. Not happy paid £114 and there is only half the screen shown up the other half is black. I was under the impression this is a new item unused but there is apps on it when i turned it on that were personal. Whats going on guys why have i been giving a tablet that ovisly been used and not new and not working. My daughter is devistated as it was for her birthday. Would not recommend. And had no reponse on amazon from the company

28 June 2021
Unprompted review
Rated 1 out of 5 stars

Ordered samsung note 20 ultra was…

Ordered samsung note 20 ultra was cancelled without any reason payment taken been a week since cancelled but no refund yet! Can not get through the phone or website. No reply to email.
Beware!!

9 March 2021
Unprompted review
Rated 1 out of 5 stars

Order cancelled on samsung s20 note…

Order cancelled on samsung s20 note ultra with no explanation or contact. Payment taken also.

Website down and no answer by phone. Left voicemail and no return of call.

3 March 2021
Unprompted review
BoxedTech.com logo

Reply from BoxedTech.com

Please accept our apologies for any inconvenience, we have refunded you in full.

Rated 2 out of 5 stars

BoxedTech - mysterious lack of presence in Dec/Jan 2020

Ordered a Samsung A41 which promptly arrived and works without problem. Was not told in advance that this would be a European import with box seal broken to install UK firmware and a new seal applied stating that Samsung have been informed. When I called the phone rang out both times and apparently my subsequent email was not received. Boxedtech website has a holding page with a countdown timer saying "something is happening". Since first posting this review Boxedtech have apologised and confirmed that their imported Samsung phones carry the full Samsung 2 year warranty and that their on-line presence will return late Feb. Although the phone is fine, I can't really upgrade my rating because BoxedTech's URL points to a nameless holding site with no contact or other information, leaving customers high and dry. We have since purchased 2 more phones from elsewhere, simply because of the lack of contact. Boxedtech, you could have 3 stars if you only had an email contact address and phone number on your website! I'll give you one more star for confirming warranty etc.

19 January 2021
Unprompted review
BoxedTech.com logo

Reply from BoxedTech.com

Hi Dave, thanks for you message. We never received an email or phone message from you sorry. We are not sure what happened.

All our phones come with manufacture warranty. Your A41 has a two year Samsung UK Warranty. We are very much in business, our site is undergoing some exciting changes and we plan to re open to online towards the end of Feb.

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