Bovada Reviews 2,539

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of games available, including slots, sports betting, and poker, finding the website easy to navigate and use. People frequently mention the speed and ease of depositing and withdrawing funds, especially with cryptocurrency options. The customer service is often described as responsive, helpful, and quick to resolve issues. Many users have reported significant winnings and a generally smooth and excellent experience with the platform. However, some people were dissatisfied with certain aspects, particularly regarding payout limits and perceived low return-to-player (RTP) percentages on casino games. A few customers experienced issues with account disabling, payout processing, or certain transaction discrepancies. There were also mentions of customer service being unresponsive in some cases, and concerns about game fairness.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many customers report issues such as hidden charges, delayed... See more

Website

Users describe ambiguous interactions with the website. Many customers praise it as the "best online casino... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the variety and fun of the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team, describing... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently used Bovada for online gambling for my "ME TIME" entertainment. It is an awesome and easy site to navigate. Not only can you play slots (my preference), it offers online sportsbook, casino,... See more

Company replied

Rated 4 out of 5 stars

Had some up and down moments as with any casino but games are fun bonus’ hit tables are fun easy to use website overall good experience

Company replied

Rated 3 out of 5 stars

Bovada is a alright betting site but it has its flaws. One time I was winning with sports betting every week at least once on same game parlays. They limited my bets in the nba to 1st and 1st half bet... See more

Company replied

Rated 3 out of 5 stars

I don't like the redeem limit, every time I win big, which is rare most gamblers playback then the bonus rounds take long to come and don't pay much.

Company replied


Company details

Written by the company

We've been the trusted source for gaming entertainment for hundreds of thousands of players. Place bets in our feature-rich sportsbook and racebook, face competition in our poker room or hang out in our Sin City-style casino. Players come for fun, players come to win; players come to elevate their game. And our guest list keeps growing. Our sportsbook and racebook are the go-to for every major event on the calendar. It’s the compliment to big games, big races or big parties. From major sports to obscure events happening across the globe, we're the answer to your entertainment. Blow off some steam in our casino. Over 300+ (and growing) slot machines keeps players spinning day and night. Blackjack is our most popular table game, but there’s always a seat open for anyone looking to kill some cards.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

This casino is the one and only best…

This casino is the one and only best casino I'll ever and ever use! You've got to check it out there's nothing like it out there they're amazing!

6 April 2026
Unprompted review
Bovada logo

Reply from Bovada

Your feedback means a lot to us! We’re thrilled to know that you've had such an amazing experience on our platform.

We wish you success on your gameplay!

Rated 1 out of 5 stars

What a actual crap and fraud is it

What a actual crap and fraud is it
First day of the use, I deposited 1100$ and lost almost all, with 57$ in my balance they reduced max stakes on all events in sports book, making impossible to make my losses back. I do not recommend this unfair casino.

reply: You limited my whole account, so your reply is straight bulls***

2 April 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for taking the time to share your feedback.

We’re genuinely sorry to learn about your losses, especially so early on. We understand how discouraging it can feel when things don’t go as expected. While we aim to provide as many options to accommodate the betting needs of all players, limits are subject to change based on the status of an event and/or the participants.

We truly value your feedback and hope to have the chance to provide you with a better experience moving forward.

Wishing you the very best in your future gameplay.

Rated 5 out of 5 stars

Very quick took care of my problem when…


Very quick took care of my problem when I spoke to the customer service and happened almost instantly when they fix the problem and I love the games on here the poker and the slot machines

27 February 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your experience! We’re glad to hear our customer service team was able to assist you quickly and resolve your issue.

We look forward to continuing to provide you with a great experience. Wishing you the best of luck and lots of fun on the platform!

Rated 1 out of 5 stars

They have moderators who just steal…

They have moderators who just steal your money. So not play here!!!

29 March 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re sorry to hear that you feel this way, and we understand how concerning this situation must seem.

We want to be clear that we do not steal members’ funds, and we operate with strict policies in place to ensure fairness, security, and ethical practices at all times. It sounds like there may be a misunderstanding regarding your experience.

We would be more than happy to review your account in detail and help clarify or resolve any issues you may have encountered. Our goal is to provide you with the best possible assistance and ensure everything is fully understood.

Please respond to our request for additional information here, so we can take a closer look and work toward a amicable resolution with you.

Rated 1 out of 5 stars

5 Days of Broken Promises – Verification is a Joke my…

Bovada has currently disabled my account for the most basic request possible: a phone number change. Despite their claims of a "24 to 48 hour" turnaround for document verification, I am now on Day 5 with zero progress.
​I have submitted the required documentation twice, promptly and clearly. To be told multiple times that it would be handled within two days only to be ignored for nearly a week is a flat-out lie. This isn't rocket science—it is one of the most basic administrative tasks a company can perform.

For comparison, BetOnline handled the exact same request in 20 minutes. Bovada’s "process" is either a sign of total incompetence or a deliberate attempt to keep users away from their accounts.

Don't bother replying with a canned response about "security protocols" or "high volume." You’ve had my documents twice. Do your jobs and re-enable my account immediately!

22 March 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re sorry to hear about your experience and understand how frustrating this situation must be.

Please know that account updates like phone number changes do require a verification process to ensure the security of your account. That said, the delay you’ve described is certainly not the experience we aim to provide, and we understand your concerns given the timeframe.

Our team is working as quickly as possible to complete your verification. Once it’s finalized, you’ll receive an update via email. We truly appreciate your continued patience.

Rated 1 out of 5 stars

Novada id a scam it’s goin on month 3…

Novada is a scam it’s goin on month 3 they still are have not released my funds all they’re telling me is really they’re not telling me anything. I think they’re saying the verification is taken longer than suspected, but I’ll just have to wait for my $4999 to be released.

31 December 2025
Unprompted review
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Reply from Bovada

Thank you for sharing your concerns. We’re sorry to hear about the delay — we understand how frustrating it must be to be waiting this long for your funds.

Verification reviews can sometimes take longer when additional checks are required, but we agree that clearer updates are important. We’d like to help move this forward.

Please contact our support team via live chat so it can be reviewed and a status update provided.

Rated 1 out of 5 stars

On March 5th I made a withdrawal for…

On March 5th I made a withdrawal for 1883.00 I copied and pasted my wallet address but the funds didn't go to my wallet. It went to a crypto wallet controlled by bovada. I'm told that once a transaction is completed it is irreversible ,and I'm told to contact my crypto wallet provider and I did they are the ones who helped me track down and find out where my withdrawal went and it went to a crypto wallet controlled by bovada. I have sent all the documentation to show and prove that bovada received my withdrawal. Now that being said I believe bovada should return my money because who in there right mind just gives 1883.00 away . I'm not rich and I'm not stupid . I don't know how my withdrawal was sent to a crypto wallet controlled by bovada , it had to be a glitch in their system, didn't know their wallet address so how is it possible that t i put that address in to be sent to . The day prior to this I made a withdrawal and didn't have any problem my second withdraw I used the same steps as I did the first one. My wallet provider showed me everything that proves that bovada took my money and I feel that they should return it because their system caused this problem. I have showe you everything they need to see . If they don't want to act professional and look over the block chain report and see that they straight up robbed me of my winnings then I will seek legal representation

5 March 2026
Unprompted review
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Reply from Bovada

Thank you for sharing your concerns. We’re sorry to hear about the issue with your withdrawal — we understand how frustrating and concerning this must be.

Crypto transactions are irreversible once completed, but we take situations like this seriously. Please contact our support team via live chat and we will be more than happy to provide you with more information.

We appreciate your patience and will be happy to assist further.

Rated 1 out of 5 stars

Horrible

Horrible. This site and sister sites are horrible now. Slots are so tight. Can't win anything anymore

25 March 2026
Unprompted review
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Reply from Bovada

We regret to learn about your experience and understand how frustrating it can feel when your gameplay doesn't seem as rewarding. Our goal is to provide a fair and enjoyable experience for all players, and our games operate using certified random number generators to ensure outcomes remain unbiased.

We're wishing you the best of luck on your future gameplay.

Rated 5 out of 5 stars

Awesome site

Great services awesome site

25 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for your kind words!

We’re thrilled to hear that you’re enjoying our services and the site overall. Your support means a lot to us, and we’ll continue working to provide you with an excellent experience every time.

Rated 5 out of 5 stars

The easy access and the prompt pay out

14 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for your feedback!

We’re glad to hear that you’re enjoying the easy access and prompt payouts. Providing a smooth and efficient experience is very important to us.

We appreciate your support and look forward to continuing to serve you!

Rated 5 out of 5 stars

I’ve always loved playing on this…

I’ve always loved playing on this platform. The payouts are huge and quick. I’ve never had a problem with the withdrawal and I always come out on top.

23 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for the amazing feedback! We’re thrilled to hear you’ve been enjoying the platform, especially the quick payouts and smooth withdrawal experience.

It’s great to know you’ve had such a positive run, and we truly appreciate your continued support. If you ever need anything, our team is always here to help.

Wishing you continued success and great wins! 🎉

Rated 1 out of 5 stars

First of all they charge you $100 to…

First of all they charge you $100 to make a withdrawal - WTF is THAT? Why would they charge you such a ridiculous amount to withdraw your own money. they charge 5.9% to deposit by credit card with no bonus either... so they F***you depositing AND withdrawing. So beyond that bad beats in poker happens, but not like here. I was in a tournament where it paid 80 places and I was in 70th position when just before the deadline 100 NEW people were added to the tournament. There is NO WAY 100 people timed getting in just before it closed. I was runner runner on the bubble and got nothing. Sorry but that smells so bad it is beyond bad beats. Tonight I had AA vs KK and had a K on the river, so that happens right? A few hands later on an all in I had QQ vs JJ and a Ja came ON THE RIVER. Just too many bad things to believe it is a coincidence...

21 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your experience, we understand how frustrating this must feel, especially after a tough run at the tables.

Regarding the fees, we do make every effort to inform our members about the potential disadvantages of using credit and debit cards on the site.

Many financial institutions are not gaming-friendly, and as a result, additional fees may be applied by your bank, not by us. Your first withdrawal is covered on our end as a courtesy; however, any subsequent withdrawal fees are typically charged by your financial institution for processing. Similarly, deposit fees, such as the 5.9% you mentioned, are applied by your bank or card provider and can vary depending on their policies, not ours.

For this reason, we strongly recommend using cryptocurrency methods where possible, as they generally come with significantly lower fees, sometimes minimal compared to traditional banking transactions.

We’re also sorry to hear about your recent gameplay experience. Situations like late tournament registrations and difficult hands can understandably feel discouraging. However, outcomes such as runner-runner losses or strong hands being beaten are part of the natural variance in poker. We always encourage players to keep in mind that gambling is a form of entertainment and participation is entirely by choice.

We do appreciate your feedback and will continue working to provide a fair and transparent environment for all players.

Rated 5 out of 5 stars

300k in 24hrs.

I usually play card games but after a bad streak decided to play slots. Hit a 22k jackpot. Followed by a 50k win on Flash Roulette. My biggest win was a jackpot on the slot game Expanding Wild Leprechaun. Won a crazy 108k. Bovada has the fairest payouts and the most nice and accommodating staff and customer service. Withdrawing money is lightning fast and easy. Bovada is simply the best and I love doing business with them!

9 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your experience and congratulations on those amazing jackpots!

We appreciate your continued support and are glad to have you as part of our community. Wishing you even more fun and success in your future sessions!

Rated 1 out of 5 stars

I would give zero stars they allow…

I would give zero stars they allow their sister companies to take your money and not give you what you owe, but they have no problem taking the consumers money. They’re all in on scamming people they allow it and they’re behind it don’t use them ever.

14 March 2026
Unprompted review
Bovada logo

Reply from Bovada

At Bovada, we'd never engage in practices that would withhold legitimate player winnings. All transactions, including deposits and withdrawals, are handled in accordance with our terms, regulatory requirements, and security procedures.

If you believe there has been an error or issue with your account or a transaction, we strongly encourage you to contact our support team directly so we can investigate this thoroughly.

Rated 1 out of 5 stars

Just curious as to how come every…

Just curious as to how come every double down I have showing 11 vs dealers bust hand, I will always get an A-6 about 95% of the time, and the dealer will make its hand and beat me 95% is crazy… odds of me getting a face card on my double down is 5%.. and also how come the dealer goes on insane runs??? Like 9-10 hands in a row, the dealer either has blackjacks and or 20’s majority of the time.

20 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your concerns. We understand how frustrating patterns like this can feel during gameplay.

Blackjack outcomes are determined by certified Random Number Generator (RNG) systems, meaning each hand is independent and not influenced by previous results. While streaks—both wins and losses—can happen, they don’t reflect any manipulation of outcomes.

If you’d like, our support team can review your gameplay history and provide further clarification. We appreciate you taking the time to share your experience and are here to help if needed.

Rated 5 out of 5 stars

Out of all the sister sites I think…

Out of all the sister sites I think Bovada ranks #1 for me. I have won fairly big on low bets and have never had a problem cashing out my winnings. Its usually within seconds when I withdraw with BTC. I would recommend bovada 100%

16 March 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re honored to be your top choice!

It's great to know you’ve had success with your gameplay and that your withdrawal experience has been smooth and fast. Providing quick, reliable payouts and an enjoyable gaming experience is something we work hard to deliver every day.

We truly appreciate your recommendation and your continued support!

Rated 5 out of 5 stars

They are amazing I’ve won great…

They are amazing I’ve won great giveaways with them with no problems claiming, their game play is fun and easy! If you are not on bovada what are you even doing! Definitely recommend and always follows through!

19 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for your amazing feedback! We’re thrilled to know that you’ve had such a positive experience with our giveaways and your gameplay.

We're always committed to delivering the best experience possible.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Tried to charge me $9,000…SCAM

Tried to deposit $500 they tried to charge me $9,000 my bank obviously declined it and put it in fraud protection. But that is the craziest thing I have ever seen. Thank god for these banks protecting us, I was almost scammed for 9k.

18 March 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re sorry to hear about this experience; it definitely sounds concerning, and we understand why it raised alarm.

There may have been a misunderstanding during the transaction process. In situations like this, we’re more than happy to take a closer look with you to ensure that everything was entered correctly and that there wasn’t an incorrect digit or figure input along the way on your end.

Please feel free to share any details you have, and we’ll review it thoroughly to help clarify what happened and provide reassurance.

Rated 2 out of 5 stars

Account got disabled with no timeline

I want to share my situation because I’m honestly really frustrated with how everything has been handled.
About a week ago (March 7th), my original Bovada account was compromised. Someone changed all of my login information (email, phone, etc.), so I completely lost access to my account. At the same time, unauthorized withdrawals were made and all of my funds were taken.
Since I couldn’t access my original account anymore, I created a new account just so I could contact support and explain what happened. I reported that my original account had been hacked and provided all the details.
I also sent my ID and all the requested documents to their verification team, but every time I follow up, I just get the same response that it is “under investigation” with no clear timeline.
On top of that, Bovada ended up disabling both accounts — my original hacked account and my new account as well — even though I was just trying to resolve the issue.
It’s been about a week now, and I still don’t have access to my account or my funds, and I haven’t received any real updates.
I understand investigations take time, but the lack of clear communication and disabling both accounts has made this situation really frustrating. I just want my case to be properly reviewed and resolved.
I hope Bovada can take a closer look and help fix this.

8 March 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your situation with us, and we’re truly sorry to hear about your experience; we understand how frustrating and difficult this period has been for you and wish to help make it easier.

We kindly ask for your patience while we continue our review and investigation into your previously unauthorized or compromised account. Our priority is to thoroughly assess what occurred so we can work toward restoring access to you as the rightful account holder.

We do understand that creating a new account was done without harmful intent, as you were trying to reach support. However, as per our policy, only one account per person is permitted. As a result, the newly created account was disabled for going against our terms.

We’ve requested additional information to help address your concerns as thoroughly as possible. We will continue to provide updates here while the investigation is ongoing, until a final resolution is reached.

Your patience and understanding during this process are greatly appreciated, and we’re committed to assisting you every step of the way.

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