Bounds Taxis Reviews 

Naz the Bounds driver was so lovely to my friend and I who were really worried about taxi drivers because of previous experiences. Naz made us feel so comfortable and safe that we didn’t worry about our journey at all and we would recommend him to anyone. I wish we could have Naz every time we book a taxi as females.

Bounds is trash. Driver took the money off me and told the company I never paid. I got barred for that. Thieves. I’ll never recommend to anyone or ever use this company. Wish I can rate 0 star

I wouldnt even give them 1 star - they pride themselves on being a dog friendly firm - they are not - this is the 2nd time I have had issues with a dog - the 1st time they told me they had a dog friendly taxi - it didnt arrive at the specified time so when I rang they told me that they didnt have a driver that could take dogs - so when i asked them why they didnt tell me this at booking they told me tnat they didnt know they wouldnt have a dog friendly driver - the 2nd time we booked on the app - no option for a dog friendly car on the app so cancelled the booking on the app and phoned up to clarify we could get a dog friendly booking asap ( bearing in mind this is a tiny lap dog shihtzu not a massive dog ) they said yes and booked it asap - an hour later they didnt come and when we rang they said they didnt have a dog friendly car until tomorrow which totally contradicted what they said on the phone - I will now be deleting the bounds app and never using them again because basically they advertise as being a dog friendly firm and they are not - they are rubbish if you need to get a dog anywhere - god help if anyone needs to get their animal to a vet asap -and needs that dog to cuddle with them for whatever reason - sooooo not a dog friendly firm - would not recommend !!

Absolute joke can't even talk to a operator

Nothing wrong with the service itself but just coz they had the wrong phone number for me they charged me an extra £3.50 to pay over the phone. A transaction fee doesn’t cost that much. This is the second time I’ve had an issue with Lee Cabs. They need to stop ripping customers off !!

Id rate it no stars.

A friend got in a car and the driver was told more people were coming but he drove off with just the one drunk girl in the car, that she didn't book. Called Bounds to ask if they could check that our friend had been dropped off at a hotel ok and they refused to call the drivers that were booked to collect from a venue, said they couldn't look into it unless I gave the number it was booked under. They knew it was a girl on her own that her friends were worried about but refused to help. Police were call in the end.

£24.50 to travel 3.5miles. Your service is a joke!

Booked taxi for shopping home, waited half an hour! On the app, really unimpressed this company, this has happened on numerous occassions, i will not be using the service again!.
Used them for many years, but the quality of customer service is at its worst!

Please use me as 0 star. Worst experience I booked taxi online and the money was deducted from my account. When I check my app there was no confirmation of booking I was late from work I call them they said it’s not booked yet. But then why they deduct money if it was not booked. I ask them for refund they said it’s just pre authorisation it will go by its own after few days but it’s still showing and also I know that money was deducted from my account but they are not ready to listen. Be careful before booking with them.

If there was an option to give 0 stars I would. I booked a taxi to take me home from the train station. I was travelling home from London very late, my train arrived at 00:30. The taxi driver was 15 minutes late so I was stood as a female on my own outside waiting. Driver number NN231 arrived disorientated, belching, muttering to himself, unable to work the phone system to see that i'd already pre-paid. If it wasn't extremely late and I wasn't on my own I would have got out of the taxi and walked to safety because this man could not drive- all over the road. It became apparent that he was clearly extremely tired and proceeded to fall asleep on the bypass behind Flore village. Had there have been oncoming traffic we would of hit it head on. I spoke with the driver to my destination to keep him focused but even that wasn't doing the trick! On arrival he charged me cash, stating the payment had not gone through. Upon checking my statement this morning, I have been charged via Air pay. So I paid twice for a service where I feared for my life from start to finish! AVOID THIS COMPANY AT ALL COSTS!!!! They have not even responded to my concerns or offered me a refund for getting charged twice. I will be spreading this message far and wide.
The drivers details are as following : Licence number 1235 - Toyota Prius. Driver number: NN231

Have never had a good experience with them...ever. lady in the office is RUDE as all hell. Took my money and dropped me a couple miles from my destination. Disgusting, horrible company. Save yourself the hassle and ho with ANY OTHER cab company. You'll get better service guaranteed.

Alot of the time half hour late.
Once my son needed the toilet today after school and taxi driver has a go at him . Down right rood at the 14 yr old.
Try collecting him on time every day no need to pick on a child driver

Absolutely disgusting. Pre booked a taxi to collect my 16 yr old from work at 11.30pm. Have always paid by txt at the end of the journey, this driver asked for pre payment, when my son couldn’t pay he told him to get out the car and left him stranded in a car park. Didn’t even let him call me to make the payment. He also demanded cash!!! This is not acceptable and this is his number plate TOYOTA reg AK59 CHD

We book taxi for a two way journey app confirmed. Payed cash on outbound journey and were expecting to do the same one the way back. Where we were had bad internet reception and had i’d not gone on pubs Wi-Fi to check something else I’d have NOT got a message to from Bounds to say they were cancelling the taxi unless I paid up front!!!! Why didn’t they say that when I’d book. Not good!! Happy to pay up front but not happy to leave card details on app. Please sort yourselves out Bound!

Town centre to delapre £8 do me a favour dick turpin

Daughter and friend booked taxi . Checked with driver if he took card payments as checked when booked. He said ''no!'' He was then rude to them and refused to pull over to let them out. They'd been to the cinema and not drunk or rude. They were scared as driver continued to be rude and wouldnt pull over as didnt have the cash, only cards. Driver took payment by card and overcharged considerably.

Avoid this company.

Terrible service and such a rude driver, tried to drive off when I got in the car as was two mins late after he hung up when I answered. Ridiculous. Just call again or knock on the door, had to literally counsel him about being that angry over 2 minutes.

We used Bounds/Northampton this New Year Eve for to/from journeys (all before 9:00pm) and we were only informed about the 1.5x charge uplift during the first journey (making each journey circa £40; 5-6miles; 5 passengers). No wishing to distract from the planned festivities, we only contacted Bounds on 3rd Jan. Although a prompt response, we’ve been underwhelmed by their care and understanding.

Booked a taxi yesterday evening for collection at 8am today to th3 train station on their main telephone number. Collection was amended early hours of this morning to 8.30am. Confirmation text messages received in both instances. Around 8am a driver called me to say he was outside to collect me. I explained i had changed the booking to 8.30am. The driver said he has cancelled it and is outside now. I asked "why had he cancelled it?" He said "because he did and I'm telling you i will not be waiting 30 minutes for me!" Again I asked the question why did he cancel it and he was so rude I terminated the call.
I called the main telephone line and spoke to the office staff member and explained I had a booking and why was it cancelled please? He said be because it was cancelled by the driver. I requested a taxi to get to the train station He said due to bad weather he could not get a driver to collect me until 9am to 9.30am.
This is appalling. I have missed 2 trains now and had to get to the station late.
What should have been a calm and organised day is now ruined.
DO NOT USE THIS SHAMBLES OF A SERVICE.
After over 25 years of business I have lost faith in you. Everyone I know will never use you again.
Disgusting.

I had booked a Bounds taxi and had it confirmed by them for October 18th at 6.10am. The taxi had not arrived by 6.15am so I called there office to ask where my taxi was and was told it was 2mins away. Then at 6.25 my taxi had still not arrived so i again called them only to have the phone picked up and put straight back down without anyone speaking to me. Then I phoned again only to be told that yes I did have a taxi ordered but there were none in my area. I would like to know what happened to the taxi that was 2 mins away.I have since received an email from them to say if I want to speak to someone to ring 01604 626262 which I did only to be told this is the booking line and there was nobody I could talk to only send an email. I had to wake a neighbour up to get me to my coach pick up point or else my holiday would have been lost. I will never ever use this company again they let you down and make all manner of excuses totally useless.