bosch.pt Reviews 12

We ordered replacement vegetable compartment for fridge for delivery in Portugal. When it did not fit and we ordered a replacement because this was beyond the 14 day return period, Bosch would not accept a return and credit. What kind of customer service is this?

Abismal, bought a washing machine, first time I used it it was vibrating so badly I had to pull the plug out. I took the stuff out, reconnected and now it is stuck with the lock on. and it is impossible to cancel the programme. The useless man at customer support told me to 'read the instructions', there is nothing in the instructions about this problem. While explaining this, he hung up! Now nobody answers the so-called 'customer service line'

Bosch Portugal is incompetent. They still have not fixed a dangerous Gas waster Boiler after 6 months. They have only one technican (which they contract) and he is unprofessional, rude and incompetent and did not find the problem.

If this gas boiler blows up and kills people they are responsible!!!!!!!

NEVER BUY BOSCH IN PORTUGAL!!!

My house and hot water are heated with a Buderus boiler, Bosch now "services." It began leaking large quantities of Diesel Fuel directly into my house when hot water is turned on. I sent URGENTE requests for service with the model numbers, and photos of all parts to the Bosch Service Chef, Carlos Barbosa, and also to his colleagues Joao Costa2 and Machedo when I received their contacts via a bounce email that Mr Costa was away until Monday. I also sent the Service Request via Bosch online form. I received no response. On Monday at 11 am I called Joao Costa, who Messaged me an 800 Service Line number to call, where the Bosche service employee woman hung up on me, refusing to listen to either my portuguse or my native English. I called Joao back. He had reviewd my email and said, "That part is no longer made. I will see what I can do but it will take time." Without anyone seeing my unit and the problem I do not know how he could know what part is needed. The "it will take time" part was not reassuring. Tuesday at 10:20 am I called Chef Barbosa, who said he did not speak English. Again I explained in portuguese he had my email, I had spoken to Joao Costa. The dear Chef Mr. Costa, head of Bosch Thermo Portugal then hung up on me. Bosch has left me with no hot water, flammable diesel fuel circling us inside our house, and zero service appointment or concern. UPDATE: After Trust Pilot Review I received an email acknowledgement requesting my address. It is now 5 days after my URGENTE help request, and I still have not been offered any repair appointment by Bosch.

The Vulcano air conditioning product marketed by Bosch Portugal is of poor quality and not backed by their warranty. Everyone in our apartment complex have had trouble with them and the service support is abysmal. I have owned several other big name brands in the past and have never had the problems we are experiencing with this poor quality brand.