Very happy 😃 with my recent experience speaking to a Bord Gáis Energy Customer Service agent. I had three issues to sort for a vunerable customer and I was listened to and everything was resolved ef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a long term Bord Gais customer. I submit my meter reading online, when prompted by email to do so. I pay my bills online. So all of that is easy and efficient from my point of view. My bills are s... See more
Company replied
I moved with Bord Gais a few months ago, and wow! their customer service is absolutely incredible, very fast, efficient and easy to solve. First I needed to update my address, they did in 1 day.... See more
Company replied
As a new customer, I had a few questions I phoned and spoke to a lady called Louise who was most helpful, friendly and knowledgeable. She was patient and answering all my questions. She guided me to t... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Boiler and Heating Service
- Solar Energy Equipment Supplier
Written by the company
One of Ireland’s leading energy supply and services providers, we have been serving Irish families and businesses for almost 50 years. Today, as an integrated energy company, Bord Gáis Energy is playing a leading role in Ireland’s energy transition, committed to achieving net zero by 2045 and helping our 700,000 customers reach net zero by 2050. We provide great value energy plans as well as boiler maintenance, installations, heat pumps and solar panels, powering Irish homes and businesses towards an energy-efficient future.
Contact info
Warrington Place 1, D2, Dublin, Ireland
- 01 611 01 72
- www.bordgaisenergy.ie
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service team were…excellent
The customer service team were extremely helpful .
22 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Cyril,
Thanks for the feedback. It is great to hear our customer service team were so helpful - we're delighted you had such a positive experience.
The Bord Gáis Energy team
Easy sign up process
Easy sign up process, and good discount 👍. Cracking rewards platform
17 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Joseph,
Thanks for the great feedback. We are delighted to hear the sign up was straightforward and that you are enjoying the discount and rewards platform.
The Bord Gáis Energy team
Annual Boiler Service
It was so easy to make booking on line. Engineer, who was a thorough gentleman, had a great work ethic & is a credit to himself & Bord Gais
20 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Liz,
Thanks for taking the time to share this. We are glad the booking process was easy and that the engineer made such a positive impression.
The Bord Gáis Energy team
Extremely courteous staff and on time…
Extremely courteous staff and on time for appointment
17 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Michael,
Thanks for your feedback. It is great to hear our staff were courteous and arrived on time. We appreciate you letting us know.
The Bord Gáis Energy team
Telephone staff contradicted what is specified in web site for bord gais
Signed up on bord Gais for telephone call back . Checked the website that they will do upgrades on systems installed by other contractors which was ok with warranty on their install only. Today I got my call back and as soon as I mentioned an upgrade he had no interest and said that bord Gais won’t do upgrades unless the remove the previous install and start again. Please change your website or educate your staff to whichever is correct it’s just wasting everyone’s time
20 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Paul,
We're sorry you had a poor experience with us. Thanks for the feedback, we'll review our online content in relation to upgrades.
Thanks,
The Bord Gáis Energy team
Renewed my contract with no fuss and…
Renewed my contract with no fuss and good price
15 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Mary,
Thanks for choosing to renew with us. We are glad it was a smooth process and that you were happy with the price.
The Bord Gáis Energy team
Changing my Review from 5 star to 1…
Changing my Review from 5 star to 1 Star. I went to pay for my bill and shortly after paying for it, The Money went to Bord Gais and out of my Bank Account BUT my Bill never went down. So you essentially just robbed my money. Even if you didnt do you think I care about your 24 hour delays "for things to process" when my anxienty is CRIPPLING!?!? You guys have SERIOUSLY lost ALL TRUST I had in you and honestly if my bill isn't gone down by tomorrow morning, first thing at 8am I'll be ringing to cancel my contract. UNPROFESSIONAL, INCONSIDERATE AND UNACCEPTABLE!!!!! I should actually expose your company on my social following for how MUCH YOU'VE RUINED MY DAY.
15 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Spammu,
We're sorry to hear you had a poor experience with us.
If you still have questions about your bill, please contact us here: https://www.bordgaisenergy.ie/home/help#contact
Thanks,
The Bord Gáis Energy team
Call quickly answered
Call quickly answered. Agent polite and efficient. Gave me a really good deal on a new contract with them.
14 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Maria,
Thanks for your kind review, we're delighted you had a great experience with us.
Thanks,
The Bord Gáis Energy team
Disconnection of electricity to vulnerable customer
I am a registered vulnerable customer with whom has a payment plan with Bord Gáis. In spite of these 2 facts I have been issued with a notice of disconnection of electricity to the premises and threats of debt collectors. I have been making my payments, I am on your register of vulnerable customers so I am at a loss as to why this is happening, and how Bord Gáis can treat their customers this way
14 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Caoimhe,
We're sorry to hear you had a poor experience with us. Our team will contact you about this as a priority.
Thanks,
The Bord Gáis Energy team
Easy to book and change date
Easy to book and change date, very pleasant engineers and they cleaned everything up after them before they left
13 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi D Cannon,
Thanks for the great feedback. We are glad everything was easy to arrange and that our engineers left your home spotless.
The Bord Gáis Energy team
BG service my boiler every year
BG service my boiler every year. Never any issues with them. Engineer is very good at his work.
14 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Peter,
Thanks for your loyalty and for sharing this. It is great to hear your annual service continues to run smoothly.
The Bord Gáis Energy team
Engineer pre advised of time he would…
Engineer pre advised of time he would arrive and did so. Polite and cleaned up after himself.
11 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Ciaran,
Thanks for taking the time to leave a review. We are delighted the visit ran on time and was a positive experience.
The Bord Gáis Energy team
Reply from Bord Gáis Energy
Hi Igor,
Thanks for the quick shout out. We are glad you had a fast experience.
The Bord Gáis Energy team
Fantastic team for our new boiler
Thank you to all the Bord Gais team who worked in our house the last 2 days . From Naoise and his colleague who did the initial survey on my boiler and talked us through the work that needed to be done to the 5 lads who were in my house removing old boiler installing new one and all the other work in between . I especially want to thank Matthew and Paddy who were here 2 days in a row who answered all my stupid questions and reassured me when things were going wrong. Matthew was in charge and he was great to deal with . They were brilliant all 5 lads were and I’m very grateful to the great team that you sent to us . Most of all thank you for giving us heat .
10 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Lisa,
Thank you for such a thoughtful review. We are delighted the team took good care of you and got your heat back on.
The Bord Gáis Energy team
So easy to get my call and query…
So easy to get my call and query answered and lovely easy to chat to and made me feel at ease and very imformative and even got a call from to explain all I needed to do.Thanks guys and gals 🥰
9 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Gwen,
Thanks so much for your lovely feedback. We are really glad the team made everything clear and easy for you.
The Bord Gáis Energy team
Joined as a new customer my first bill…
Joined as a new customer my first bill was 1090 euro, never in 15 years of paying electric bills have I had a bill that high its outrageous, if thats the way its going to be ill be leaving.
10 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Alison,
We're sorry to hear you had a poor experience. Please email us at customercare@bordgais.ie and put 'Trustpilot' in the subject line, and we'll look into this for you.
Thanks,
The Bord Gáis Energy team
Excellent staff
Excellent staff, even help you on there day off, setting up a account was quick and easy.
8 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Denise,
Thanks for your kind words. It is great to hear setting up your account was quick and stress free.
The Bord Gáis Energy team
Board gais
The process was easy and smoothly done
The customer service lady was amazing at explaining hkw it works and was able to help me choose a tariff that suits me financially as I work shifts.
It was refreshing to have such a lovely experience
7 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Tracy,
Thanks for sharing your experience. We’re delighted to hear the process was smooth and that our agent took the time to explain everything clearly and help you find a tariff that suits your shift work.
The Bord Gáis Energy team
Everytime there is a little wind
Everytime there is a little wind. The electricity goes out. This time it went out all night!!! What century are we in?? Get it together!!!
4 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Bridget,
Bord Gáis Energy is gas and electricity supplier, we don't manage the electricity network or outages. For queries on outages, please contact ESB Networks directly here: https://www.esbnetworks.ie/customer-support
Thanks,
The Bord Gáis Energy team
Yearly boiler service
I booked my yearly gas boiler service for a date and time that suited me l had the option to pay up front or spread it on my gas bill.
The agent cane to the house cleaned and serviced my boiler done a gas test and told me carbon readings safe reassured work carrued out by registered qualified person
1 April 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Elaine,
Thanks for your review. We’re glad the booking options worked well for you and that the service visit was reassuring and thorough.
The Bord Gáis Energy team
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