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Boozt.com Reviews 

397,602
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

From placing the order to receiving the delivery, the entire end-to-end process is very fast and smooth. The multiple payment options and flexible payment solutions, such as the option to pay the in... See more

Rated 4 out of 5 stars

I ordered brown leather shoes, but received black shoes. The brown were more expensive than black, have no idea why it was changed without asking or giving a refund for the difference between prices.... See more

Rated 5 out of 5 stars

I ordered a wallet, and there was a promotion at the time so i essentially got a free beanie with it and free shipping. Even this way it was cheaper then a hungarian webshop for the same item. The shi... See more

Rated 5 out of 5 stars

I’m really happy with my Bootz order! The whole experience was smooth and easy, from placing the order to receiving it. The product arrived in great condition, was exactly as described, and the qualit... See more

Company details

  1. Department Store
  2. also in
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Shoe Store
  7. Women's Clothing Store

About Boozt.com

Written by the company

Boozt is an online Nordic department store for fashion, beauty, and home design. We bring together a mix of more than 1600 established Scandinavian brands, international labels, and emerging designers in one place. We regularly add new arrivals, seasonal collections, relevant offers and sales, making it easy to explore current trends or wardrobe staples and shop quality products at more accessible prices.

Our selection covers women’s, men’s, and children’s clothing, alongside footwear, activewear, beauty products, and home staples. Here you can shop everything – starting from everyday staples and workwear to running gear, baby products, beauty essentials and new mugs or tableware. At Boozt, we focus on functional design, reliable quality, and pieces that last beyond a single season.

We believe that online shopping should be straightforward, secure and convenient. We focus on clear product information, fair terms, fast shipping, easy returns, and responsive customer service when you need help. Information about current delivery and returns terms is available on our website.

As Boozt grows, customer feedback directly shapes how we update our store and refine the experience. Reviews help us see what is working and where we can improve – thank you for taking the time to share your thoughts with us.


WOMEN
MEN
KIDS
SPORT
BEAUTY
HOME


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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

398K reviews

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4.4

All reviews

(397,602)

18,058 reviews in the last 12 months

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Rated 4 out of 5 stars

From placing the order to receiving the…

From placing the order to receiving the delivery, the entire end-to-end process is very fast and smooth. The multiple payment options and flexible payment solutions, such as the option to pay the invoice after one or two months, add a lot of convenience. The return process is also easy and hassle-free.

However, the pricing of some products could be more competitive. For certain products, Boozt’s prices are sometimes the same as or higher than those on other online sites. In some cases, the same products are available at significant discounts elsewhere, while Boozt’s price remains unchanged or at full price for a long time.

15 September 2026
Rated 5 out of 5 stars

Always good offers

Always good offers, fast delivery, easy returns and refunds.
Special thanks to Customer service !
Highly recommended!

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Where is my refund coupon?

Hello,

I purchased a pair of ASICS shoes (Order BZ158986689), which arrived defective.

After contacting you, we agreed on a refund, and your team offered me a €130 coupon, equal to the value of the shoes, to be used within one year. I accepted your proposal, and I was explicitly told that the coupon would be issued within 48 hours.

Several days have now passed, and I have still received absolutely nothing.

I have contacted you approximately 20 times by email, but nobody is responding. Your chat system does not allow me to speak to a human representative, so I have no way of getting any assistance or even an update on my case.

I find this extremely disappointing and unacceptable. You proposed an agreement, I accepted it in good faith, and now, after confirming that the coupon would be issued within 48 hours, you have simply stopped responding.

I am asking you to honor the agreement you offered and issue the €130 coupon immediately.

I have been patient enough, but at this point I am genuinely disappointed and angry about the way this matter has been handled.

I will also reconsider my review of your service once this issue is resolved and I receive what was promised to me.

Please treat this as an urgent request and provide me with the coupon without any further delay.

Best Regards,
Davide Gulmanelli

21 September 2026
Unprompted review
Boozt.com logo

Reply from Boozt.com

Dear customer,

Thank you for sharing your experience with us.

We always strive to provide our customers with five-star service, and we sincerely apologize for your experience regarding your purchase. This is of course not the level of service or communication we want to provide.

We can see that you are currently receiving assistance from one of our colleagues. If you need any further help, please feel free to contact us via email so we can take a closer look at the case and make sure everything is handled correctly.

Kind regards,

Nathalie, your
Boozt.com Team

Rated 5 out of 5 stars

I am so happy with Boozt

I am so happy with Boozt, fast and easy order process, always great offers and what an amazing selection!
I am really happy with Boozt and I am ordering frequently.

23 April 2026
Rated 1 out of 5 stars

I dis note receive the order and they…

I dis note receive the order and they did not resolve the problem No refund.

9 September 2026
Boozt.com logo

Reply from Boozt.com

Dear Helga,

Thank you for sharing your feedback with us.

I am very sorry to hear that you haven't received your order. Looking into your order details, the package is marked as delivered by the carrier, and we can see that you haven't been in touch with us about this yet.

We want to get this resolved for you as quickly as possible. A colleague will reach out to you directly via email today to look into the delivery and help you further.

Have a nice day!

Best regards,
Mark, your Boozt.com team

Rated 5 out of 5 stars

I’m really happy with my Bootz order

I’m really happy with my Bootz order! The whole experience was smooth and easy, from placing the order to receiving it. The product arrived in great condition, was exactly as described, and the quality exceeded my expectations. I’m very pleased with my purchase and would definitely order from Bootz again. Highly recommended!

13 September 2026
Rated 3 out of 5 stars

Order has not arrived

Order has not arrived. It's been stuck at DHL without any updates for 7 days now. No ability to pick up. Customer service at DHL is silent. Boozt contacted me within 48 hours, much appreciated!

13 September 2026
Boozt.com logo

Reply from Boozt.com

Dear Katia,

Thank you for taking the time to leave your review.

Our goal is always to provide a five-star shopping experience, and we are truly sorry that your delivery did not go as planned this time. We work continuously alongside our distributors to deliver within the specified timeframe, but unforeseen events can sometimes occur, and we apologize for how this has impacted your order.

Looking at your order details, we can see that you have an open case with us that is currently being investigated with the carrier. As soon as we receive an update from them, we will reach out to you with a follow-up. You are more than welcome to contact us in the meantime if you have any questions. We are happy to help!

Have a nice day!

Best regards,
Max, your Boozt.com team

Rated 2 out of 5 stars

I loved bootz until

I loved bootz until they suspended me from using it, because they stated, that I was returning more then they expect. But maybe then make paid delivery/return? Because I am returning if I dont like it. I feel bad, I was schooled why, but I dont see why then put the blame to the customer and call it unfair use. Return is our right, especially when you see the items / get to try, just when you order them, not before

23 September 2026
Unprompted review
Boozt.com logo

Reply from Boozt.com

Dear Agnė,

Thank you for your review and your feedback to us.

At Boozt.com we always strive to give our customers the best possible shopping experience.

This ambition includes a variety of things, among others extended and easy returns, great offers, environmentally friendly management and outstanding customer service.

Our Fair Use-policy is a way for us to achieve our goal of offering a unique shopping experience, by limiting behaviour that exploits our service at the expense of our other customers, our business and the environment.

This means that our system registers profiles with excessive or exploitant shopping behaviour and pauses them temporarily, and other profiles linked to them. This can be behaviour such as the exact same product being purchased and returned several times, discount vouchers being misused, gift included with purchase not being returned when the item it belongs to is returned, or other systematic behaviour that exploits our Sales and Delivery Conditions.

You can read more about our Fair Use-policy here: https://www.boozt.com/eu/en/customer-service/orders/my-order-has-been-rejected-with-reference-to-your-fair-use-policy-what-does-it-mean

We wish you a nice day.

Best regards,
Mark, your Boozt.com team.

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