Boots Hearingcare - Stirling Reviews 25

Easy and quick. Highly recommended

All in all good hearing aids and pleasant service from the audiologists I’ve dealt with however. Beware of the Free Lifetime Aftercare claim it’s at best very deceiving and I will be checking with the Advertising Standards Agency to see if it’s illegal. On 2 occasions now, I have had the tiny black collar that the white changeable grommet fits into replaced. The first time it happened the hearing aids were just under a year old and I took it into boots in Edinburgh to get repaired. The audiologist said that it can take a while to get fixed and he suggested he just superglued it back in place - he did and it seemed to work fine. When it happened again, just recently, they insisted at Stirling that it needed to be returned and that it would take 3 weeks to have it back to me (they were quicker than this). I was then hit with a bill of £99.00 for this repair to get done. When I asked about the Free Lifetime aftercare I was told that what the mean is that they will continue to repair/service the hearing aids for as long as I have them. In other words their ‘free’ service doesn’t actually give the customer anything free, what it does do is encourage the customer to take it back to them when something goes wrong and pay handsomely for the privilege.

Excellent service
Professional knowledge
Attentive care and explanations

Excellent 5stars

This has been a very positive experience. The audiologist (Lauren) was clearly on top of her job and gave me and my wife good, considered advice.

An extremely helpful, patient and knowledgeable audiologist

Every step explained well and demonstrated when necessary.very satisfied

Friendly and helpful

Very professional and friendly

Good communication from knowledgeable professional

Everything Explain in clear layman terms, as well as all technical aspects, very friendly.

Darren carried out the assessment and fitting in a very
courteous and professional manner.
Everything was explained and demonstrated,which was very helpful.
I have been using the new hearing aids for over a week now,and find them profoundly better than my nhs ones.

I was so relieved to hear again l was over the moon with everything Darren done , and he put me at ease during all the tests

A very enjoyable experience
Everything was explained in detail which helped greatly in my choice of aid.
The audiologist was very helpful and quite prepared to take as much time as required to answer my questions

Had a goid experience while having test and such.
The down side of buying a very expensive gearing aid was that they were unable to set up the aid to be able to answer phone calls and be able to hear. This as I say was really disappointing. They say they were going to look into problem. Will wait and see.

Very helpful consultant, friendly and professional.